Standard Operating Procedures (Section 5) Flashcards
Crew Definitions:
• List the 5 definitions of Cabin Crew
• Can primary cabin crew members delegate specific duties to assist and
supernumerary crew members?
- Do assist crew members form part of the operating crew? Are they assigned any SOPs or SEPs?
- Can supernumerary crew members be delegated any SOPs? Who can assign SOPs to supernumerary crew members?
Focus Flights:
• What is a focus flight?
5.1.4 Crew Definitions
5.1.4.1 Operating Crew
Operating crew is the term defined in the Civil Aviation Regulations (CARs) describing pilots and cabin crew who are on board an aircraft, at the discretion of Virgin Australia, with duties in relation to the flying and safety of the aircraft.
5.1.4.2 Primary Crew
Primary crew members are those required to fulfil the minimum crew complement and door requirements for each aircraft type, including being seated at their allocated jump seat for take-off and landing. Primary crew members assume responsibility for all Standard Operating Procedures (SOPs) and Safety and Emergency Procedures (SEPs). They may delegate specific duties to assist crew members as detailed within cabin crew manuals.
5.1.4.3 Assist Crew
Assist crew members form part of the operating crew; however, are in addition to the minimum crew complement.
Assist crew members are not allocated any SOPs or SEPs, unless assigned by the captain or primary crew members. They may be delegated SOPs and SEPs on an as needed basis. Seat designations for assist positions vary dependent on aircraft type, refer Section 5.5 - Operating Positions and Area of Responsibility for Primary and Assist Cabin Crew.
5.1.4.4 Supernumerary
A Supernumerary is defined by the company as a person in addition to the designated operating crew for that flight, regardless of whether the flight is a revenue or non-revenue operation. Supernumeraries are in addition to the cabin crew complement and shall not be delegated any standard operating or emergency procedure duties unless assigned by the captain.
A supernumerary may be operating in the following capacity:
• Flight or cabin crew member
• A person assigned to the flight by the operator as necessary for the safety of operations and has certain knowledge and abilities gained through selection and mandatory training (e.g. Engineer)
• An inspector, auditor or observer authorised by Virgin Australia and the Regulator to be on board the aircraft in the performance of his or her duties (e.g. CASA Flying Operations Inspectors, IOSA auditor, company auditor, LOSA observer)
• A person assigned to a flight to conduct specific customer service activities in the cabin and is not designated to perform any safety duties (e.g. Service Ambassador)
• A person approved by Virgin Australia to be on board the aircraft as part of their duty, but is not classified as a passenger (i.e. trainee crew member)
5.1.4.5
Supernumerary Crew
Crew members may be allocated the following seats, whichever is deemed appropriate for purpose of the duty:
• A passenger seat (supernumeraries assigned a passenger seat are
permitted to be standing while operating crew are in order to observe operating crew members performing SOPs)
• A flight deck seat, if eligible under the Jump Seat Policy, and with the PIC’s permission and not completing required training sectors, refer Section 4.11.1.3 - Supernumerary Sectors
• An assist or spare cabin crew jump seat (if a CASR Part 121 qualified company crew member on type and advise the PIC).
5.1.4.6 Paxing Crew
Paxing crew members are those travelling on a flight as a passenger for the purpose of positioning to or from a flight duty. They do not form part of the operating crew and shall not be delegated any SOPs or SEPs. For a paxing duty, cabin crew shall follow dress requirements, defined under each Cabin Crew Agreement, outlined below:
• DOM/ISH: Shall wear uniform when paxing.
5.2.4 Focus flights
A Focus Flight is a flight that has the potential to significantly affect brand, safety, OTP, passenger experience or Virgin Australia partnerships should it become disrupted.
Examples of a Focus Flight include, but are not limited to:
• Flights with a high number (+25) of connecting passengers
• Flights with paxing (to operate) crew or tight connections
• Flights with crew high on hours/curfew lines of flying.
Ground crew shall communicate with cabin crew on arrival upon door opening or when crew arrive at boarding gate for a departing flight. The CM shall advise flight crew the flight has been identified as a Focus Flight.
Minimum Cabin Lighting Settings:
• Why are minimum cabin lighting settings in place?
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Safety Equipment Checks:
- What must primary cabin crew members use when completing preflight checks?
- Who has the responsibility for ensuring life rafts and emergency locator transmitters are carried onboard when operationally required?
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Security Checks:
- If a suspicious item is found onboard your aircraft during a turnaround, what is the procedure cabin crew are to follow and what does it stand for?
- When will a full security check be completed?
- When will an abbreviated security check be completed?
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Potable Water and Lavatory Waste Checks:
• When are these checks completed?
Seat Recline Lockout Check (737-800):
- Who is responsible for this pre-flight check?
- Who is responsible for ensuring these are locked prior to landing?
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Confirmation of Safety Equipment and Security Checks:
• How will crew know that the call back is about to take place?
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Refuelling:
- When should crew assume refuelling is taking place?
- What requirements must cabin crew ensure passengers are complying with during refuelling?
Door Manning and Monitoring:
- Define door manning
- Define door monitoring
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Portable Electronic Devices (PEDs):
• List 3 PEDs prohibited on aircraft?
• What is the weight and size dimension guidelines for a small PED being carried
onboard?
- List 3 examples of a small PED?
- List 3 PEDs that are unrestricted for use on aircraft?
- Outline the condition of carriage for a Personal Medical SOS Alert Fall Detector Device
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Cabin Baggage:
- Prior to offloading a passenger bag that is too large or heavy, what must cabin crew ask?
- Where a passenger requests to have an item retrieved from their checked baggage and brought to the cabin prior to departure, what security requirements must be followed?
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Guest Comfort Devices:
- List 3 guest comfort devices accepted for carriage.
- List 3 guest comfort devices prohibited for carriage.
- What if a passenger presents with a device not listed within the manual?
- What points must be covered as part of the Guest Comfort Device briefing?
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Restricted Passenger Items in Cabin:
- What are the conditions of carriage for the following items; balloon, hot water bottle or inflated balls/toys?
- Can electronic cigarettes be recharged onboard?
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Boarding Procedures:
- For security reasons, what three things must be checked on boarding passes?
- If boarding without the entire operating cabin crew, when must the oncoming crew members complete the preflight safety equipment checks?
- What will occur if a passenger presents an incorrect boarding pass during boarding?
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Passenger Seating:
- What is the definition of an exit row?
- List 5 examples of passengers that would not satisfy overwing exit seat allocation.
- There is no regulatory requirement for any ABPs to be seated in each block of seats at the overwing exit on any of our fleet types, with only one exception. Describe this exception.
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Infant Seating Policy:
• What seating policy applies to passengers travelling with 3 infants.
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Passenger Briefings:
- List 4 passenger briefings that DO NOT require the OBL to be advised once completed?
- List 2 passenger briefings that DO require the OBL to be advised once completed?
- Which passenger briefing must be verbally confirmed face-to-face?
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