Specific Service Requests (Section 10) Flashcards
Specific Service Request (SSR) Codes and Descriptions:
- What are the SSR codes for the following passengers:
- Passenger accompanied by a service animal
- Passenger who requires a carer
- Passenger who is acting as a carer
- Passenger who has purchased an extra seat
- Infant
- Tour leader
- Passenger who is completely immobile
- Passenger who cannot walk long distances
- Passenger who cannot walk long distances or negotiate stairs
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Disabled Passenger Briefing:
- Before departure, what must crew advise a disabled passenger when explaining what will occur in an emergency?
- Before concluding the briefing, what question must crew ask the passenger? Independent Travel Criteria (ITC):
- List the 5 requirements that any guest (including UMNRs) must fulfil in order to travel independently?
- List 4 activities that crew are unable to assist an SSR passenger with during flight?
- List 3 activities where cabin crew can assist SSR passengers during flight?
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Meet and Assist (MAAS):
• What is the name of the person that will accompany a guest who requires special assistance, to take responsibility for their personal care within the airport environment and to/from the aircraft?
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Passengers Who Require Mobility Assistance:
- What are the three wheelchair codes?
- What equipment is available to assist with the transfer of guests to/from an aircraft seat?
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Passengers Travelling with an Allergy:
• Which SSR code will be on the manifest if a guest discloses to VAA at the time of booking or at check-in that they are travelling on a flight and suffer from a severe allergy that may result in anaphylactic shock?
• What should cabin crew verify if it is identified during boarding that a guest has not disclosed during booking or check-in that they have an allergy?
Passengers Requiring Sharps for Medical Purposes:
• What documentation allows a passenger to take a sharp item into a sterile area (such as a syringe for diabetes, or adrenaline auto injectors for anaphylaxis)?
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Unaccompanied Minors (UNMR):
- What is the age definition of an UNMR?
- What is the maximum number of UMNRs allowed on a flight?
- List 3 categories of passenger who are NOT permitted to be seated in the same block of seats as an UNMR.
- Which crew member is responsible for UMNR procedures?
- When should UMNRs be collected from the boarding gate?
- What is issued by the ground crew to help identify UMNRs?
- Who will retain the UMNR paperwork during the flight?
- During the Unaccompanied Minor Brief what should crew discreetly advise the UNMR?
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Carriage of Animals in the Cabin:
• What two categories of dogs can be carried in the aircraft cabin?
Passengers with a Visual Impairment:
- What additional item can be offered to a guest travelling with a vision impairment to assist with the safety briefing?
- When talking to a guest with a hearing impairment, list two considerations to aid communication?
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Passengers with Hidden Disabilities (DPNA):
- List 3 categories of hidden disabilities
- What does the SSR code DPNA stand for?
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Carriage of Infants and Children:
• What is the maximum number of infants that can be accepted for travel?
Restraint Systems and Support Devices:
- What Restraint Systems and Support Devices (RSSD) are accepted for carriage?
- In which seats should the CRS be fitted on the aircraft?
- What code will be found on the manifest when a CRS is being used?
- Who is responsible for the fitment of the CRS to the aircraft seat?
CARES Child Restraint:
• If a CARES restraint is being used for an infant, will the passenger need to purchase an extra seat for the infant?
- What are the weight and height restrictions for use of the CARES restraint?
- What organisation must be clearly marked on the label?
- Who is responsible for checking the fitment of the restraint after the passenger has fitted it?
- How is the CARES Child Restraint released in an emergency?
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Passengers Requiring an Extra Seat:
- How many boarding passes are issued to passengers who have purchased an extra seat?
- What is the SSR code allocated to this extra seat?
- What is the cabin baggage allowance for the passenger?
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Carriage of Musical Instruments in the Cabin:
- What SSR code will be assigned for guests travelling with large musical instruments (e.g. cello or guitar)?
- Where are cellos and guitars required to be secured for flight?
- Can guests bring their own seat belts on board with them? What must crew check and ensure?
- Where must small musical items (such as violins and violas) be stowed during taxi, take-off and landing?
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