Standard Operating Procedures

Question 1

What should you do if you notice any snow or ice build up

on the wing?

Answer 1

Report it to the Captain immediately.

Question 2

Who may be a door checker during normal operation of the door?

Answer 2

• Purser
• SFS
• FG1
• G1
• Performance Standards Purser

Question 3

You detect the presence of fuel vapor during aircraft refuelling/de-fuelling , what do you do?

Answer 3

Report it to the Captain immediately.

Question 4

During re-fuelling how many passenger cabin doors are

designated for a possible evacuation?

Answer 4

B777/A330/A340: At least two doors - unless otherwise specified, L1 and L2
A380: At least two doors on the main deck and one on the upper deck - unless otherwise specified, ML1, ML2 and UL1

Question 5

What is Door Ownership?

Answer 5

The Cabin Crew assigned the door is responsible for:
- The pre-flight check
- The arming and disarming
No Cabin Crew will perform these duties on behalf of another.

Question 6

What are Cabin Crew duties regarding passengers sleeping on the floor?

Answer 6

Passengers are not permitted to sleep on the cabin floor at any phase of the flight.

Question 7

Sometimes an engine may exhaust fire and smoke upon
starting. This situation is controlled by the flight crew.
What must the Cabin Crew do if this is observed by
passengers?

Answer 7

1. Reassure passengers.

2. Inform the Flight Crew.

Question 8

List areas of the cabin that should be checked by Cabin
Crew at least every 15 mins during the cruise stage of the
flight?

Answer 8

• Lavatories
• Galleys
• Cabin, including stairs / lifts / social areas.

Question 9

In case there is an incident caused by a Dangerous Good

that is in a passenger’s possession what will you do?

Answer 9

1. Notify the Captain immediately.
2. When possible, ask passenger involved to identify the item and explain
   the matter of the hazard.

Question 10

Who is responsible for Unaccompanied Minors on

flights?

Answer 10

The Purser.

Unaccompanied Minors are handed over to Pursers at boarding and remain the Pursers responsible until final destination

Question 11

What is the risk of using water when fighting a fire

where Dangerous Goods are involved?

Answer 11

Using water may spread spillage or increase the rate of fuming.

Question 12

When are Flight Crew allowed to operate aircraft cabin

doors?

Answer 12

In an emergency or in the absence of Cabin Crew onboard the aircraft.

Question 13

Are Flight Crew allowed to perform the role of Door

Checker?

Answer 13

No.

Question 14

In the even of Flight Crew Incapacitation, what are the
Cabin Crew required to do? (in co-ordination with the
Purser)

Answer 14

1. Request assistance from any medically qualified passenger.
2. Check if a type qualified company pilot is on board to replace the
   incapacitated Flight Crew Member.

Question 15

How will the Door checker block access to the mode select

lever prior to door opening?

Answer 15

The checker shall block access to the mode select lever by placing one
hand (Palm facing the Crew Member) on the plastic guard/cover covering
the arming lever.

Question 16

Cabin Crew are prohibited to reset tripped circuit

breakers in flight, what must they do?

Answer 16

1. Inform the Flight Crew immediately.

2. Log it in the cabin defect log book.

Question 17

Can you use electronic cigarettes on board?

Answer 17

No. E Cigarettes are prohibited.

Question 18

What is the communication protocol during the sterile

Flight Deck phase?

Answer 18

In the event of an abnormal/emergency situation , Cabin Crew should contact the Purser or SFS who will in turn contact the Flight Crew.

Question 19

What should you dial/press to make an emergency call
to the Flight Deck ? (answer to be aircraft specific for
your flight)

Answer 19

Airbus – Prio Capt
OR
Boeing – **

Question 20

If an aircraft is dispatched with an inoperative Smoke
Detector in one of the Lavatories, what will the crew’s
responsibility regarding that Lavatory in-flight?

Answer 20

Lavatory to be checked every 15 mins for the absence of smoke and burning smells.