Standard Operating Procedures Flashcards
How often should SCCM check in with flight deck?
Every 30 mins
Can CCMs use their phones?
No they must be turned OFF when they board and they may not look at them until all passengers have disembarked
How does a SCCM check if interphones are working?
The SCCM should make a PA announcement to advise cabin crewmembers of the Interphone check and then make an INTPH ALL call
Each cabin crewmember is required to pick up their respective handset and speak to the SCCM, stating their name and their location to confirm that the PA announcement has been heard
US Transportation Security Administration [TSA] requirement for smoke detectors
To comply with the requirements of the Transportation Security Administration [TSA] in the USA, tamper evident seals have been fitted to the integral lavatory smoke detectors on wide bodied aircraft
The seals are designed to allow easy recognition of unauthorised interference with the smoke detectors
How do CCMs check lifejackets?
Remove the lifejacket pouch from its pouch
Check that the ripcord on the lifejacket package is intact and that there are no sign that the package has been tampered with
Procedure for Aircraft Security Declaration Form for Long-Haul Flights
ICTS complete their search record signed by the Supervisor
ICTS then hand over the signed copy to the SCCM
SCCM signs EI ‘Aircraft Security Declaration Form’
SCCM hands both the ICTS & EI form to the Captain for signature
Captain hands over both the ICTS & EI signed forms to the Dispatcher
When should turnaround seals be placed?
Cabin crew must apply a seal to all catering units prior to landing at an outstation
How are turnaround seals checked?
CCM responsible for the galley check the numbered seals are in the same order and not tampered with
When can turnaround seals be removed?
When boarding has started
Procedure for catering carts with defects during flight
Defects identified with catering equipment during a flight should be detailed on an adhesive “Unserviceable Catering Equipment” label
SCCM -> Defective Equipment Report
The serial number of the service cart/container should be noted on the report
What form is used when catering equipment has a defect? Who completes it?
Defective equipment form
SCCM
How does the SCCM notify the CCMs no flight crew are on board for boarding?
“Cabin crew we will commence boarding shortly, please be advised there are no flight crew on board”
How does the SCCM notify the CCMs that flight crew are on board now?
“Cabin crew, flight crew on board”
How does the SCCM notify the CCMs that the flight crew have left before passengers disembarking?
“Cabin crew, all communications to the SCCM”
What SCPs should ideally be pre-board?
PRMs
Prisoners
Inadmissibles
Passengers w/ children/infants
Deportees
What do CCMs check on boarding cards during boarding?
Flight number
Date
What must CCMs do if a passenger decides to disembark pre-flight?
- Ensure they take all their luggage
- Check relevant overhead lockers: all items remaining in the overhead lockers must be reconciled with remaining passengers and all unidentified items shall be removed from the aircraft
- Check seat back and seat pockets
- Check area underneath the seat
- Check life jacket and stowage area
- Check any areas the passenger[s] may have had access to [e.g. lavatories]
How do flight deck notify CCMs that it is 10 mins to landing?
Fasten seatbelt illuminated twice + double chime
What must CCMs do 10 mins to landing?
Finalise cabin secure requirements and prepare for landing
What must SCCM do 10 mins to landing?
Make the final cabin secure for Landing PA
What must SCCM do once all CCMs have disarmed doors for arrival?
Request clearance from the Commander via the interphone, to open doors required for passenger disembarkation
Commander checks door status on flight deck system
How does SCCM let CCMs know the commander has given permission to open doors on arrival?
“Cabin crew, door checks complete”
Boarding Briefing
Stowage of cabin baggage
Use of PEDs on board
After take-off briefing
Smoking regulations
Use of seat belts
Before Landing Briefing
Smoking regulations
Use of seatbelts
Position of seat back, tray table and armrest
Re-stowage of cabin baggage
PEDs
After Landing Briefing
Smoking
Use of seat belts
Sequence of Announcements of Manual Safety Briefing
- Seatbelts
- Exits
- Oxygen
- Lifejacket
- Safety card
- Dimmed cabin lights
Procedure for re-opening doors after arming
The SCCM shall:
- Contact the Commander and confirm permission to disarm the relevant door
- Instruct the cabin crewmember at the relevant door to disarm the door
-> The procedure must be crosschecked by the SCCM at each stage
- Check with the Commander [via interphone, as necessary] to confirm that the relevant door is disarmed and confirm permission to open the door
- Instruct the cabin crewmember to close and re-arm the door
Cabin Lights for Take-off and Landing
- Ceiling / Aisle: DIM 2
- Window: OFF
- Galley: OFF
How does SCCM notify CCMs to take their seats for take off?
“Cabin crew to stations for Cabin Secure check”
Aer Lingus Policy on Admission to the Flight Deck
No unauthorised person will be granted permission to enter the flight deck at any time
Passengers will not normally be permitted to visit the flight deck during flight, however, the Commander may permit visits on the ground when the aircraft is parked on a stand
What do CCMs say to confirm cabin secure?
“Cabin secure” after SCCM states their location
Does Aer Lingus have Direct Access Exits?
No
AABPS Briefing
Are you aware that you are seated next to an emergency Exit?
Are you willing to operate this exit in case of an emergency?
Before take-off and landing, please ensure that your baggage is stowed overhead, the floor area must be clear
Please familiarize yourself with the opening instruction on this placard and on your safety card. These exits are designed to be opened by passengers in the event of an emergency. You would only be required to open this exit on hearing a command from the crew, before opening the exit check that it is safe to do so
Should you have any questions, please ask myself or any of the crew
Smoking Violation Procedure
Level 1: Cabin Crew identifies passenger and informs commander
Level 2: Final Written Warning Notice is issued to the passenger
Level 3: Commander will request police to meet aircraft on arrival
Where can Final Warning Notice for Disruptive Behaviour and Smoking VIolation be found?
Cabin library
Unaccompanied children
under 12
Young person
12-16
Adult
over 16
What age must accompanying person of an infant be?
over 14
Briefing for unaccompanied children
Inform the unaccompanied child on the following: a) which adult will assist with the operation of the seat belt and the fitting of the oxygen mask if the situation requires it; b) the content of the passenger safety briefing card; and c) in case of evacuation, to seek the assistance of adult passenger(s) in contacting a crew member.
Inform the passenger sitting next to the unaccompanied child to assist with: a) providing the child with an oxygen mask in case of decompression after fitting one’s own mask; b) securing/releasing the child’s seat belt, if necessary; and c) calling a cabin crew member in all other in-flight situations.
Briefing for adult travelling with child
Information on brace position for adult with lap-held infant
Information on the use of the loop belt, in case of a lap-held infant
Information to fit own oxygen mask before fitting the infant’s oxygen mask
Information on how to evacuate when carrying an infant: a) On land, jump on the slide; and b) In case of ditching, how to fit and when to inflate infant flotation aid (e.g. life vest, flotation device).
Death on Board Procedure
In the event that it is suspected that the death of a passenger or a crewmember has occurred on board an aircraft, the passenger / crewmember must be assumed to be alive and appropriate First Aid continued until professional medical personnel can provide treatment
Can an engine run take place during boarding or disembarkation?
No
How often must lavatories be checked?
Every 20-30 mins
The number of passengers with guide dogs / assistance dogs accepted for a flight shall not be greater than the total number of ___
Floor level exits
Procedure for when dog needs to go the toilet
Cabin crew shall provide absorbent material which should be placed on the floor to contain any fluids.
When complete this material should be placed in a bio hazard bag by the passenger and stored in the normal way
Intentionally vs Unintentionally Transmitting Device Examples
Phone vs Hearing Aid
PDI of vpos devices and printers
- Switched off
- Securely stowed in their designated stowage on board
Two crew members must confirm that all devices and printers have been switched off and that there is nothing else stowed with them. The crew members responsible are:
No. 1 and No. 4
What do you look for when checking lavatories every 20-30 minutes
- The smoke detectors have not been tampered with
- The flushing motor is not running continuously
- The flap of the waste bin is closed
- There are no significant water leaks
- Lavatory is adequately stocked with supplies
How often should CCMs survey their area of the cabin?
15-20 mins
What should CCMs look for when checking cabin areas?
- Aisles are clear of obstruction
- Overhead lockers are closed
- Smoking regulations are observed
- Regulations regarding the use of PEDs are observed
- Passengers are not involved in any activity that could endanger flight safety
- Passengers are not interfering with any part of the aircraft interior or equipment
Car seat age
6-48 months
Amsafe CARES age
1-4 years
Meru travel chair age
3-11 (sometimes up to 16)
When can you use a double trolley
7 mins after take off
When is top of descent
30-40 mins before landing
How does the commander know cabin secure if cabin ready button not working on FAP
They will look at whether the lavs are locked
Post landing check
Checking all items are returned to stowage
No items left behind
Can engine run take place when passengers are on board?
Yes!
What is the cap on dogs on board?
As many as the floor level exits i.e. 4
Max unaccompanied children
1 less than operating crew i.e. 3
What seats do guide or assistance dogs tend to sit?
2 D and F
