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Training > Standard Operating Procedures > Flashcards

Standard Operating Procedures Flashcards

1
Q

How often should SCCM check in with flight deck?

A

Every 30 mins

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2
Q

Can CCMs use their phones?

A

No they must be turned OFF when they board and they may not look at them until all passengers have disembarked

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3
Q

How does a SCCM check if interphones are working?

A

The SCCM should make a PA announcement to advise cabin crewmembers of the Interphone check and then make an INTPH ALL call

Each cabin crewmember is required to pick up their respective handset and speak to the SCCM, stating their name and their location to confirm that the PA announcement has been heard

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4
Q

US Transportation Security Administration [TSA] requirement for smoke detectors

A

To comply with the requirements of the Transportation Security Administration [TSA] in the USA, tamper evident seals have been fitted to the integral lavatory smoke detectors on wide bodied aircraft

The seals are designed to allow easy recognition of unauthorised interference with the smoke detectors

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5
Q

How do CCMs check lifejackets?

A

Remove the lifejacket pouch from its pouch

Check that the ripcord on the lifejacket package is intact and that there are no sign that the package has been tampered with

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6
Q

Procedure for Aircraft Security Declaration Form for Long-Haul Flights

A

ICTS complete their search record signed by the Supervisor

ICTS then hand over the signed copy to the SCCM

SCCM signs EI ‘Aircraft Security Declaration Form’

SCCM hands both the ICTS & EI form to the Captain for signature

Captain hands over both the ICTS & EI signed forms to the Dispatcher

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7
Q

When should turnaround seals be placed?

A

Cabin crew must apply a seal to all catering units prior to landing at an outstation

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8
Q

How are turnaround seals checked?

A

CCM responsible for the galley check the numbered seals are in the same order and not tampered with

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9
Q

When can turnaround seals be removed?

A

When boarding has started

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10
Q

Procedure for catering carts with defects during flight

A

Defects identified with catering equipment during a flight should be detailed on an adhesive “Unserviceable Catering Equipment” label

SCCM -> Defective Equipment Report

The serial number of the service cart/container should be noted on the report

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11
Q

What form is used when catering equipment has a defect? Who completes it?

A

Defective equipment form
SCCM

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12
Q

How does the SCCM notify the CCMs no flight crew are on board for boarding?

A

“Cabin crew we will commence boarding shortly, please be advised there are no flight crew on board”

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13
Q

How does the SCCM notify the CCMs that flight crew are on board now?

A

“Cabin crew, flight crew on board”

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14
Q

How does the SCCM notify the CCMs that the flight crew have left before passengers disembarking?

A

“Cabin crew, all communications to the SCCM”

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15
Q

What SCPs should ideally be pre-board?

A

PRMs
Prisoners
Inadmissibles
Passengers w/ children/infants
Deportees

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16
Q

What do CCMs check on boarding cards during boarding?

A

Flight number

Date

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17
Q

What must CCMs do if a passenger decides to disembark pre-flight?

A
  • Ensure they take all their luggage
  • Check relevant overhead lockers: all items remaining in the overhead lockers must be reconciled with remaining passengers and all unidentified items shall be removed from the aircraft
  • Check seat back and seat pockets
  • Check area underneath the seat
  • Check life jacket and stowage area
  • Check any areas the passenger[s] may have had access to [e.g. lavatories]
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18
Q

How do flight deck notify CCMs that it is 10 mins to landing?

A

Fasten seatbelt illuminated twice + double chime

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19
Q

What must CCMs do 10 mins to landing?

A

Finalise cabin secure requirements and prepare for landing

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20
Q

What must SCCM do 10 mins to landing?

A

Make the final cabin secure for Landing PA

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21
Q

What must SCCM do once all CCMs have disarmed doors for arrival?

A

Request clearance from the Commander via the interphone, to open doors required for passenger disembarkation

Commander checks door status on flight deck system

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22
Q

How does SCCM let CCMs know the commander has given permission to open doors on arrival?

A

“Cabin crew, door checks complete”

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23
Q

Boarding Briefing

A

Stowage of cabin baggage

Use of PEDs on board

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24
Q

After take-off briefing

A

Smoking regulations

Use of seat belts

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25
Q

Before Landing Briefing

A

Smoking regulations

Use of seatbelts

Position of seat back, tray table and armrest

Re-stowage of cabin baggage

PEDs

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26
Q

After Landing Briefing

A

Smoking

Use of seat belts

27
Q

Sequence of Announcements of Manual Safety Briefing

A
  1. Seatbelts
  2. Exits
  3. Oxygen
  4. Lifejacket
  5. Safety card
  6. Dimmed cabin lights
28
Q

Procedure for re-opening doors after arming

A

The SCCM shall:
- Contact the Commander and confirm permission to disarm the relevant door
- Instruct the cabin crewmember at the relevant door to disarm the door
-> The procedure must be crosschecked by the SCCM at each stage
- Check with the Commander [via interphone, as necessary] to confirm that the relevant door is disarmed and confirm permission to open the door
- Instruct the cabin crewmember to close and re-arm the door

29
Q

Cabin Lights for Take-off and Landing

A
  • Ceiling / Aisle: DIM 2
  • Window: OFF
  • Galley: OFF
30
Q

How does SCCM notify CCMs to take their seats for take off?

A

“Cabin crew to stations for Cabin Secure check”

31
Q

Aer Lingus Policy on Admission to the Flight Deck

A

No unauthorised person will be granted permission to enter the flight deck at any time

Passengers will not normally be permitted to visit the flight deck during flight, however, the Commander may permit visits on the ground when the aircraft is parked on a stand

32
Q

What do CCMs say to confirm cabin secure?

A

“Cabin secure” after SCCM states their location

33
Q

Does Aer Lingus have Direct Access Exits?

A

No

34
Q

AABPS Briefing

A

Are you aware that you are seated next to an emergency Exit?

Are you willing to operate this exit in case of an emergency?

Before take-off and landing, please ensure that your baggage is stowed overhead, the floor area must be clear

Please familiarize yourself with the opening instruction on this placard and on your safety card. These exits are designed to be opened by passengers in the event of an emergency. You would only be required to open this exit on hearing a command from the crew, before opening the exit check that it is safe to do so

Should you have any questions, please ask myself or any of the crew

35
Q

Smoking Violation Procedure

A

Level 1: Cabin Crew identifies passenger and informs commander
Level 2: Final Written Warning Notice is issued to the passenger
Level 3: Commander will request police to meet aircraft on arrival

36
Q

Where can Final Warning Notice for Disruptive Behaviour and Smoking VIolation be found?

A

Cabin library

37
Q

Unaccompanied children

A

under 12

38
Q

Young person

A

12-16

39
Q

Adult

A

over 16

40
Q

What age must accompanying person of an infant be?

A

over 14

41
Q

Briefing for unaccompanied children

A

Inform the unaccompanied child on the following: a) which adult will assist with the operation of the seat belt and the fitting of the oxygen mask if the situation requires it; b) the content of the passenger safety briefing card; and c) in case of evacuation, to seek the assistance of adult passenger(s) in contacting a crew member.

Inform the passenger sitting next to the unaccompanied child to assist with: a) providing the child with an oxygen mask in case of decompression after fitting one’s own mask; b) securing/releasing the child’s seat belt, if necessary; and c) calling a cabin crew member in all other in-flight situations.

42
Q

Briefing for adult travelling with child

A

Information on brace position for adult with lap-held infant

Information on the use of the loop belt, in case of a lap-held infant

Information to fit own oxygen mask before fitting the infant’s oxygen mask

Information on how to evacuate when carrying an infant: a) On land, jump on the slide; and b) In case of ditching, how to fit and when to inflate infant flotation aid (e.g. life vest, flotation device).

43
Q

Death on Board Procedure

A

In the event that it is suspected that the death of a passenger or a crewmember has occurred on board an aircraft, the passenger / crewmember must be assumed to be alive and appropriate First Aid continued until professional medical personnel can provide treatment

44
Q

Can an engine run take place during boarding or disembarkation?

A

No

45
Q

How often must lavatories be checked?

A

Every 20-30 mins

46
Q

The number of passengers with guide dogs / assistance dogs accepted for a flight shall not be greater than the total number of ___

A

Floor level exits

47
Q

Procedure for when dog needs to go the toilet

A

Cabin crew shall provide absorbent material which should be placed on the floor to contain any fluids.

When complete this material should be placed in a bio hazard bag by the passenger and stored in the normal way

48
Q

Intentionally vs Unintentionally Transmitting Device Examples

A

Phone vs Hearing Aid

49
Q

PDI of vpos devices and printers

A
  • Switched off
  • Securely stowed in their designated stowage on board
50
Q

Two crew members must confirm that all devices and printers have been switched off and that there is nothing else stowed with them. The crew members responsible are:

A

No. 1 and No. 4

51
Q

What do you look for when checking lavatories every 20-30 minutes

A
  • The smoke detectors have not been tampered with
  • The flushing motor is not running continuously
  • The flap of the waste bin is closed
  • There are no significant water leaks
  • Lavatory is adequately stocked with supplies
52
Q

How often should CCMs survey their area of the cabin?

A

15-20 mins

53
Q

What should CCMs look for when checking cabin areas?

A
  • Aisles are clear of obstruction
  • Overhead lockers are closed
  • Smoking regulations are observed
  • Regulations regarding the use of PEDs are observed
  • Passengers are not involved in any activity that could endanger flight safety
  • Passengers are not interfering with any part of the aircraft interior or equipment
54
Q

Car seat age

A

6-48 months

55
Q

Amsafe CARES age

A

1-4 years

56
Q

Meru travel chair age

A

3-11 (sometimes up to 16)

57
Q

When can you use a double trolley

A

7 mins after take off

58
Q

When is top of descent

A

30-40 mins before landing

59
Q

How does the commander know cabin secure if cabin ready button not working on FAP

A

They will look at whether the lavs are locked

60
Q

Post landing check

A

Checking all items are returned to stowage
No items left behind

61
Q

Can engine run take place when passengers are on board?

A

Yes!

62
Q

What is the cap on dogs on board?

A

As many as the floor level exits i.e. 4

63
Q

Max unaccompanied children

A

1 less than operating crew i.e. 3

64
Q

What seats do guide or assistance dogs tend to sit?

A

2 D and F

Training (8 decks)

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