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Cabin Crew Training > Standard Operating Procedure > Flashcards

Standard Operating Procedure Flashcards

1
Q

How long before must a CCM check-in for a flight?

A

2 hours before

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2
Q

Where must crew check-in on their iPad?

A

the e-crew app

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3
Q

What must crew declare before operating a flight?

A

That they are fit to work

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4
Q

What is meant by the 10 minutes between report and brief?

A

Ten minutes is given to cabin crew after report time, before the briefing, for cabin crew to familiarise themselves with company communications.

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5
Q

On a familiarisation flight where are new CCMs not permitted to sit?

A

A required crew seat

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6
Q

When you arrive are flying home from a destination how much time should you arrive in advance?

A

70 minutes

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7
Q

What is covered in the pre-flight briefing?

A

1- Aircraft type and equipment
2- Area and type of operation
3- Special Categories of passengers

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8
Q

What will the FSM advise cabin crew on during the briefing?

A

1- Who the next most senior crew member is who will take charge when the FSM is on break
2- Tell CCMs the normal and emergency access codes
3- vBrief (security/safety/medical one liners and any aircraft defects)
4- Check if any CCMs are unfamiliar with the aircraft type
5- Determine CCMs state of acclimatisation & those called out on standby

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9
Q

When will pre-flight briefings commence?

A

10 minutes after report time and will last approx. 20 mins.

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10
Q

What else happens at the pre-flight briefing which is important in order to fly?

A

The Q&A session

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11
Q

Where is the inbound briefing usually held?

A

A Zone or another private area

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12
Q

What will happen if you fail to answer the Q&A correctly on the O/B flight?

A

They will be grounded immediately for assessment and/or retraining.

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13
Q

What will happen if you fail to answer the Q&A correctly on the I/B flight?

A

1- CCM cannot operate the flighty
2- For TTOL they should occupy a passenger seat or a crew seat which is preferably out of passenger view.
3- They should assist with service preparation out of sight as directed by CSS
4- For inflight safety and medical incidents they are not considered crew
5- In an emergency they are now an ABP

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14
Q

When at the airport crew must ensure they have…

A

1- Their valid ID
2- Are not smoking
3- Remain seated at all times when on a bus
4- Be seated when using mobile on bus

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15
Q

When on tarmac crew must…

A

1- wear a hi-vis
2- be aware of moving vehicles
3- have phones switched off
4- be aware of falling items
5- not drop debris
6- not walk under aircraft
7- Not approach aircraft when anti-collision lights are on
8- Not use camera

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16
Q

What is the max number of people allowed on steps attached to the aircraft?

A

2

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17
Q

Who boards the aircraft first from the cabin crew?

A

The FSM

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18
Q

What does the FSM do once the rest of the cabin crew have boarded?

A

1- Make a PA announcing that cabin crew are now in charge of the cabin
2- Liaise with flight crew/ground engineer to check there are no current circumstances which could be dangerous to the cabin crew

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19
Q

What are the 11 stages of flight?

A

1- Pre-flight and passenger boardiung
2- Pushback
3- Pre take-off/ Taxi out
4- Take off
5- Climb
6- In-flight/ Cruise
7- Before Landing/ Descent
8- Approach
9- Landing
10- After Landing / taxi in
11- Post-flight and Disembarkation

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20
Q

What happens at pre-flight and passenger boarding

A

1- Cabin Crew commences with pre-flight checks and prep aircraft for passengers
2- Minimum crew must be present to receive passengers
3- At this point there could be ground staff on board and things attached to the plane

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21
Q

What happens at Pushback?

A

1- Groundstaff have left and equipment removed
2- Doors are closed and armed
3- Flight deck door locked
4- If aircraft is “nose-on” to a boarding gate, a twoing vehichle is connected to pushback the aircraft
5- One or more engines are running

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22
Q

What happens at Pre take-off/ taxi out

A

1- Aircraft on runway
2- Depending on traffic this could take a few mins to an hour
3- Cabin crew conduct cabin secure checks and safety briefing
4- Cabin crew secure themselves
5- Safety demo

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23
Q

What happens at take-off?

A

1- Landing gear retracted
2-Power up to gear up

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24
Q

What happens at the climb?

A

1- Starts when landing gear is retracted and continues until top of climb
2- climb can be stepped to conform to ATC regulations
3- No PAs for the first 5 mins of the flight

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25
Q

When can passengers usually remove seatbelts?

A

10,000ft

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26
Q

What happens at in-flight / cruise?

A

1- Aircraft levels off between 6,100m-12,200m
2- Reach speed of 625mph
3- Passengers and cabin crew are usually free to walk the cabin
4- Lasts until Top of Descent

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27
Q

What happens at before landing / descent?

A

1- Flight crew PA/interphone advising that TOD has been reached… it ends when CCMs are advised to take their seats
2- Passengers and crew must be secured

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28
Q

What happens at approach?

A

1- Approach starts when CCMs are told to take their seats
2- Ends when landing gear is lowered

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29
Q

What happens at landing?

A

1- starts when landing gear is lowered and lasts until aircraft has touched down, decelerated and vacates the runway.

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30
Q

What happens at after landing/ taxi in?

A

1- Taxi until reach the gate and doors are disarmed
2- Cabin remains secured

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31
Q

What happens at post-flight and disembarkation?

A

1- One or two doors are opened
2- Cabin crew oversee disembarkation of passengers
3- Post-flight lost property checks conducted
4- Flight deck door unlocked
5- Ground service equipment will surround the aircraft

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32
Q

Give examples of T-PEDs

A

phones, tablets, laptops, GPS, radio transmitters, etc.

33
Q

Give examples of PEDs

A

Music players, cameras, electronic games, and e-readers

34
Q

What must be on flight mode? When?

A

T-PEDs when doors are closed- must remain off for the duration of the flight

35
Q

Who can contact the flight deck?

A

Normal communication with the flight deck should be through the FSM

36
Q

How often should flight crew be checked?

A

Every 30 minutes

37
Q

When is there a sterile flight deck?

A

Take off and Landing

38
Q

What checks should required cabin crew conduct?

A

1- Door panel
2- Crew seat harness
3- The portable safety equipment
4- The interphone PA system
5- Any other equipment assigned to their station (wheelchair, crew rest area, social space, etc.)
6- Toilets
7. Cabins
8- Galleys

39
Q

What method should be used when conducting pre-flight checks?

A

FLOSS

40
Q

What does FLOSS stand for?

A

Functional
Lockable
Operational
Stowable
Securable

41
Q

What crew station checks need to be conducted?

A

1- Crew seat
2- Portable equipment
3- Interphone and PA
4- Miscellaneous (covers for electrical sockets are fitted and intact)

42
Q

What is the age of a YPTA

A

14- the day before their 16th birthday

43
Q

What must happen when fuelling is taking place with passengers on board?

A

FSM makes PA

44
Q

What precautions from the flight deck are taken when the aircraft is being fuelled and their are passengers on board?

A

1- At least one flight crew member in flight deck
2- No smoking signs are on
3- FSB signs are off
4- Cabin crew are told when fuelling starts and finishes.

45
Q

What are cabin crew precautions taken when fuelling is taking place with passengers on board?

A

1- Passengers told about fuelling via PA
2- All curtains are open and secured
3- Aisles and exits are kept clear at all times
4- All left hand doors manned and right hand doors monitored
5- A door forward of wings open with steps in place
6- A door aft of wings used as evacuation route (open with steps or closed, disarmed and manned)
7- Escape routes free from obstruction
8- Fuelling overseer should be told if fuel is smelt onboard immediately

46
Q

What are the checks which must be carried out before pushback can happen?

A

CABIN
1- All luggage stowed and secured and overhead lockers closed
2- All passengers seated with seatbelts on
3- Aisles, exits and other escape routes clear
4- All toilets empty and locked

FLIGHT DECK
1- Clear of all service items
2- Permitted people in flight deck aware of how to use safety equipment and emergency exits
3- Door closed and locked

47
Q

After how much delay should the safety demonstration video be re-shown?

A

1 hour - except for a long taxi time

48
Q

What should cabin crew check when safety demonstration video is playing?

A

1- Check all screens are working in their area of responsibility
2- Have demo kit to hand incase the IFE is or becomes unserviceablee
3- Sit on their allocated crew seat

49
Q

What happens if a row of IFE’s are not working?

A

Passengers relocated to any available seats if this isnt possible a manual safety demonstration should be carried out to the affected passengers in time with the video

50
Q

What happens if all IFE screens are not working?

A

A manual safety demonstration is carried out.

51
Q

Define what is meant by a sterile flight deck

A

There is to be no communication with the flight deck from when engine power is applies until after take-off when the undercarriage has been retracted (power up to gear up).

52
Q

What can cabin crew do when they hear the 2 chimes?

A

1- Get up out of their crew seat
2- Ensure seat belt/ harness is stowed correctly before stowing seat
3- Set cabin lights to correct level
4- Turn on in-seat power supply

53
Q

What do cabin crew need to do when FSB signs are switched off?

A

1- Distribute and secure bassinets and infant cradles where required
2- Return any previously removed bags to passengers, if required
3- Unlock toilets
4- Carts and trolleys can be removed from galley stowage if fully operational

54
Q

When is access to the flight deck restricted until?

A

Top of climb

55
Q

Who and what should be monitored every 30 minutes during a flight?

A
  1. Passengers
  2. The Cabin
  3. Toilets
  4. Social spaces
  5. Galleys
  6. Crew rest areas
56
Q

When checking passengers what do we need to ensure?

A
  1. They are not laying or sitting in the isle
  2. They are not smoking
  3. If in crew seat no alcohol
  4. They should be told to use toilets in their class, if unavailable or have special needs/ are elderly they should be directed to appropriate toilet.
  5. PEDs on back of safety card only
  6. They can use their own headsets with appropriate jack
57
Q

When checking the cabin what do we need to ensure?

A
  1. Carts and galleys must not be left unattended
  2. Emergency equipment not obstructed
  3. Crew seats kept readily available for crew to use in an emergency
  4. Overhead lockers and wardrobe doors are shut when not in use.
  5. Unattended PEDs not left on charge
  6. No evidence of smoke/fire
  7. Aisles clear of loose items
58
Q

When checking the toilets what do we need to ensure?

A
  1. Waste bins not overflowing
  2. Check flush and water are working
  3. Check ashtrays are closed to avoid injury
  4. Check smoke detectors not tampered with
  5. No evidence of smoke or fire
  6. Be alert to any suspicious items being carried into toilet
  7. Inspect whole toilet for anything supicious (written messages)
  8. Passengers cannot queue for toilet outside the flight deck door they need to be on the left side of the galley.
59
Q

When checking the social spaces what do we need to ensure?

A
  1. Monitored when used (if people are drinking
  2. Manage the number of people who are in the area in case of a decompression
  3. All carts are stowed and secured when not in use
  4. Waste bin flap closed
  5. Area must be clean and tidy
  6. Nobody there when on grounf
60
Q

When checking the galleys what do we need to ensure?

A
  1. Carts stowed and secured
  2. Service items not being used are secured
  3. Correct stowage according to placard
  4. Only clear liquid down the sink
  5. Waste bin flap closed
  6. Trash compactor boxes in the trash compactor
  7. Wanderwall- stowed
  8. Broken glass disposed of in 2x sick bags
61
Q

When checking the crew rest areas what do we need to ensure?

A
  1. No evidence of unauthorised access
  2. No evidence of smoke/fire
62
Q

What is the maximum weight and height of an infant using a bassinet/cradle

A

11kg and 30 inches

63
Q

What do we check when FSB signs are on?

A
  1. Passengers are seated and have their seatbelt on
  2. Baggage is correctly stowed and secured
64
Q

How do we know that we are at the top of descent?

A

The Captain will make an interphone call or a PA

65
Q

What should you do if you receive an interphone call stating that we are at the top of descent?

A

Tell the FSM/CSS that the call has been received and clear all items from the flight deck.

66
Q

What do the cabin crew need to do when we are at TOD?

A

Secure the cabin and galleys for landing

67
Q

How long before landing are FSB signs turned on?

A

20 minutes

68
Q

When you hear a double chime after the top of descent is reached what does this mean and where should you be?

A

Landing is imminent, Cabin Crew should already be seated at this point.

69
Q

When can you stand up once landed?

A

When you hear the PA from flight crew “Cabin Crew prepare doors for arrival, passengers please remain seated until the fasten seat belt signs are switched off”

70
Q

What do you do when disarming a door relating to checks?

A

Cross check verbally and visually with the opposite door

71
Q

What will happen when the doors are ready to be opened?

A
  1. Two knocks from the ground staff
  2. Cabin crew member in charge of door give thumbs up for 2 seconds and step back.
  3. Ground staff wait 5 seconds and then open door.
72
Q

Who is allowed to open the door in exceptional circumstances?

A
  1. Flight Crew
  2. Operating safety personnel
  3. FSM
73
Q

Define cracking

A

Partially opening the door by operating the door handle to the point where the door unlocks and moves only sufficiently to provide access to an obstruction.

74
Q

When ground staff ask to operate a door what do we need to see?

A

Their ID

75
Q

What is the process when ground staff need to open the door?

A
  1. Check ID
  2. Check door is disarmed
  3. Check there is a truck or steps in position of the door
  4. If passengers are present then advise the FSM via interphone
76
Q

What are Cabin Crew’s post-flight checks?

A

Collect:
1. I/ESBs
2. A/ESBs
3. Infant life jackets
4. Demo kits

open all overhead lockers to check for lost property and pass these to security door guard

unlock and check in all toilets

pass checks in person to FSM/CSS

77
Q

When can cabin crew disembark?

A
  1. Once given permission from FSM
  2. Once FSM has given courtesy call to captain
78
Q

Where can an OR be submitted?

A

Inetelx within 72 hours

Cabin Crew Training (8 decks)

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