Stakeholders Flashcards
What is the theory behind the cost of change?
The closer the customer is engaged on the product design and development, the fewer costly changes that will come later
Who are considered stakeholders on a project?
People or organizations who are positively or negatively affected by or can positively or negatively affect the project or the product of the project
According to the Process Groups model, what processes are involved in stakeholder engagement?
Identify and Analyze Stakeholders
Plan Stakeholder Engagement
Manage Stakeholder Engagement
Monitor Stakeholder Engagement
Once stakeholders are identified, how does the project manager ensure they are engaged throughout the project?
Determine their requirements
Determine their expectations
Determine their interest
Determine their level of influence and authority
Plan to engage them
Plan how you will communicate with them
Manage their expectations, influence, and engagement
Monitor communications and stakeholder engagement
What are stakeholder expectations?
Beliefs about (or mental pictures of) the future
Some expectations will become requirements
Why is it important to identify all stakeholders as early as possible on a project?
Stakeholders discovered late in the project will likely request changes, which can cause costly changes and delays or loss of benefits and value
Name some tools and techniques of the Identify Stakeholders process.
Questionnaires and surveys
Brainstorming and brain writing
Stakeholder analysis
Document analysis
Stakeholder mapping
Personas
Give some examples of stakes a stakeholder may have.
Ownership
Knowledge
Interest
Contribution
Rights (legal or moral)
What is a persona?
A concise description of a real or imagined stakeholder model
Created for agile projects to better imagine how each type of stakeholder will use the end product
May be based on a real person or a combination of characteristics from several types of product users
What information about stakeholders might be included in a stakeholder register?
Stakeholder’s name and title
Supervisor
Project role
Contact information
Major requirements and expectations
Assessment information
Impact and influence
Attitude about the project
Stakeholder classification
Other relevant information
Why is it important to build good relationships with stakeholders?
Close relationships with stakeholders can provide an early warning system for problems on the project
What are some of the methods that can be used for stakeholder engagement planning?
Stakeholder engagement assessment chart
Assumptions and constraints
Root cause analysis
Project elevator statement
What is the data representation tool used to compare stakeholders’ current and desired level of engagement?
Stakeholder engagement assessment chart
What is an elevator statement?
A short description of the project goals and benefits that allow the project manager to explain the project in the span of an elevator ride
What is included in a stakeholder engagement plan?
Existing and desired engagement levels for all stakeholders, including plans to achieve desired levels
Details about ways in which stakeholders will be involved in the project
Guidelines and metrics for monitoring and evaluating how well the plan is meeting the needs of stakeholders and the project
