Build and Support Team Performance Flashcards
According to the Process Groups model, what processes are involved in resource management?
Plan Resource Management
Estimate Activity Resources
Acquire Team
Develop Team
Manage Team
Control Resources
What is the difference between a RAM chart and a RACI chart?
The responsibility assignment matrix (RAM) chart cross-references team members with the activities or work packages they are to accomplish
The RACI chart defines role assignments more clearly by noting how team members are to be involved with four categories: Responsible, Accountable, Consulted, Informed (RACI)
What is the purpose of an organizational breakdown structure?
To assign project responsibilities to divisions or departments within the organization, such as marketing or IT
What is the purpose of a resource breakdown structure (RBS)?
To break the work down by type of resource needed
What is organizational theory?
Organizational theory is a method to study organizations to identify how they solve problems and how they maximize efficiency and productivity and meet the expectations of stakeholders
What artifacts result from the Plan Resource Management process?
Resource management plan
Team charter
Updates to project documents
What are the components of a resource management plan?
Human resources management plan
Recognition plan
What is the purpose of a team charter?
A working agreement developed by the members of the project team, it describes the approach the team will take regarding communications, decision-making, and conflict resolution, as well as ground rules for team meetings
What is the purpose of a resource histogram?
It provides a method for visualizing resource requirements and comparing required resources to their availability to better enable estimating
What is the purpose of resource leveling?
To minimize the peaks and valleys of resource usage during a project
Name some of the types of team configurations.
Dedicated
Part-time
Partnerships
Virtual teams
Pre-assigned
Agile
What is pre-assignment?
Resources that are assigned before the project begins
What is it called when there is a tendency to rate team members high or low on all criteria due to the impression of a high or low rating on one specific criterion?
Halo effect
What are the methods for acquiring resources?
Multicriteria decision analysis
Interpersonal and team skills
Pre-assignment
Virtual teams
What artifacts result from the Acquire Resources process?
Resource assignments
Project or work assignments
Resource calendars
Updates to the project management plan and project documents
What are some of the methods for developing a team?
Colocation
Virtual teams
Interpersonal and team skills
Recognition and rewards
Training
Individual and team assessments
Communications technology for virtual teams
What are the responsibilities of the project manager when it comes to team building?
Guide, manage, and improve the interactions of team members
Improve trust and cohesiveness among team members
Incorporate team-building activities into project activities
Ensure the project vision is clear and continue to communicate that vision when necessary
Ensure roles and responsibilities are clearly defined
What are some characteristics of team building?
Team building requires a concerted effort and continued attention throughout the life of the project
Team building should start early in the life of the project
What traits can a project manager model to create a positive work environment?
Transparency
Integrity
Respect
Positive interactions
Support
Courage
Celebrating successes
What is colocation?
The entire team has offices together in one place or one room
What are the challenges of a virtual team?
Finding ways to create “virtual colocation”—to replicate the benefits of face-to-face collaboration, osmotic communication, tacit knowledge, and improved relationships that come from working near each other
Name some communications technology tools that can help a team keep in touch during a project.
Video conferencing and live chats
Interactive whiteboards
Instant messaging (IM)
Presence-based applications
Virtual Kanban boards
What is a team performance assessment?
What are project performance appraisals?
Team performance assessment: An assessment by the project manager meant to evaluate and enhance the effectiveness of the project team
Project performance appraisals: Evaluations of the performance of individual team members
What are key performance indicators?
Measures used to review project performance
List some common key performance indicators used on agile projects.
Rate of progress
Remaining work
Likely completion date
Likely costs remaining
What artifacts result from the Develop Team process?
Team performance assessments
Change requests
Project management plan updates
Project documents updates
Organizational process assets updates
What are some of the key actions a project manager can take to help team members sustain high performance?
Track and evaluate team performance
Provide leadership
Mentor team members
Plan and facilitate career development
Deal with team issues
Look for conflicts team members cannot resolve on their own
Facilitate conflict resolution
Negotiate and influence
Adjust plans based on performance data
Manage risks to team success
Observe what is happening
Use an issue log to track resolution
What are burndown and burnup charts?
Burndown and burnup charts are a way to track team performance
A burndown chart tracks the work yet to be done on a project, while a burnup chart tracks the work that has been completed
What artifacts result from the Manage Team process?
Change requests
Project management plan updates
Project document updates
Enterprise environmental factors updates
What is an issue log?
A record that facilitates the assessment of the causes of issues, the impact of issues on scope, schedule, cost, risk, and other aspects of the project, and the recommendation of corrective actions that could be taken
