Build and Support Team Performance

Question 1

According to the Process Groups model, what processes are involved in resource management?

Answer 1

Plan Resource Management
Estimate Activity Resources
Acquire Team
Develop Team
Manage Team
Control Resources

Question 2

What is the difference between a RAM chart and a RACI chart?

Answer 2

The responsibility assignment matrix (RAM) chart cross-references team members with the activities or work packages they are to accomplish

The RACI chart defines role assignments more clearly by noting how team members are to be involved with four categories: Responsible, Accountable, Consulted, Informed (RACI)

Question 3

What is the purpose of an organizational breakdown structure?

Answer 3

To assign project responsibilities to divisions or departments within the organization, such as marketing or IT

Question 4

What is the purpose of a resource breakdown structure (RBS)?

Answer 4

To break the work down by type of resource needed

Question 5

What is organizational theory?

Answer 5

Organizational theory is a method to study organizations to identify how they solve problems and how they maximize efficiency and productivity and meet the expectations of stakeholders

Question 6

What artifacts result from the Plan Resource Management process?

Answer 6

Resource management plan
Team charter
Updates to project documents

Question 7

What are the components of a resource management plan?

Answer 7

Human resources management plan
Recognition plan

Question 8

What is the purpose of a team charter?

Answer 8

A working agreement developed by the members of the project team, it describes the approach the team will take regarding communications, decision-making, and conflict resolution, as well as ground rules for team meetings

Question 9

What is the purpose of a resource histogram?

Answer 9

It provides a method for visualizing resource requirements and comparing required resources to their availability to better enable estimating

Question 10

What is the purpose of resource leveling?

Answer 10

To minimize the peaks and valleys of resource usage during a project

Question 11

Name some of the types of team configurations.

Answer 11

Dedicated
Part-time
Partnerships
Virtual teams
Pre-assigned
Agile

Question 12

What is pre-assignment?

Answer 12

Resources that are assigned before the project begins

Question 13

What is it called when there is a tendency to rate team members high or low on all criteria due to the impression of a high or low rating on one specific criterion?

Answer 13

Halo effect

Question 14

What are the methods for acquiring resources?

Answer 14

Multicriteria decision analysis
Interpersonal and team skills
Pre-assignment
Virtual teams

Question 15

What artifacts result from the Acquire Resources process?

Answer 15

Resource assignments
Project or work assignments
Resource calendars
Updates to the project management plan and project documents

Question 16

What are some of the methods for developing a team?

Answer 16

Colocation
Virtual teams
Interpersonal and team skills
Recognition and rewards
Training
Individual and team assessments
Communications technology for virtual teams

Question 17

What are the responsibilities of the project manager when it comes to team building?

Answer 17

Guide, manage, and improve the interactions of team members

Improve trust and cohesiveness among team members

Incorporate team-building activities into project activities

Ensure the project vision is clear and continue to communicate that vision when necessary

Ensure roles and responsibilities are clearly defined

Question 18

What are some characteristics of team building?

Answer 18

Team building requires a concerted effort and continued attention throughout the life of the project

Team building should start early in the life of the project

Question 19

What traits can a project manager model to create a positive work environment?

Answer 19

Transparency
Integrity
Respect
Positive interactions
Support
Courage
Celebrating successes

Question 20

What is colocation?

Answer 20

The entire team has offices together in one place or one room

Question 21

What are the challenges of a virtual team?

Answer 21

Finding ways to create “virtual colocation”—to replicate the benefits of face-to-face collaboration, osmotic communication, tacit knowledge, and improved relationships that come from working near each other

Question 22

Name some communications technology tools that can help a team keep in touch during a project.

Answer 22

Video conferencing and live chats
Interactive whiteboards
Instant messaging (IM)
Presence-based applications
Virtual Kanban boards

Question 23

What is a team performance assessment?

What are project performance appraisals?

Answer 23

Team performance assessment: An assessment by the project manager meant to evaluate and enhance the effectiveness of the project team

Project performance appraisals: Evaluations of the performance of individual team members

Question 24

What are key performance indicators?

Answer 24

Measures used to review project performance

Question 25

List some common key performance indicators used on agile projects.

Answer 25

Rate of progress
Remaining work
Likely completion date
Likely costs remaining

Question 26

What artifacts result from the Develop Team process?

Answer 26

Team performance assessments
Change requests
Project management plan updates
Project documents updates
Organizational process assets updates

Question 27

What are some of the key actions a project manager can take to help team members sustain high performance?

Answer 27

Track and evaluate team performance
Provide leadership
Mentor team members
Plan and facilitate career development
Deal with team issues
Look for conflicts team members cannot resolve on their own
Facilitate conflict resolution
Negotiate and influence
Adjust plans based on performance data
Manage risks to team success
Observe what is happening
Use an issue log to track resolution

Question 28

What are burndown and burnup charts?

Answer 28

Burndown and burnup charts are a way to track team performance

A burndown chart tracks the work yet to be done on a project, while a burnup chart tracks the work that has been completed

Question 29

What artifacts result from the Manage Team process?

Answer 29

Change requests
Project management plan updates
Project document updates
Enterprise environmental factors updates

Question 30

What is an issue log?

Answer 30

A record that facilitates the assessment of the causes of issues, the impact of issues on scope, schedule, cost, risk, and other aspects of the project, and the recommendation of corrective actions that could be taken