Stakeholder & Project Management

Question 1

Internal Stakeholder

Answer 1

Interest comes through direct relationship

Employment, Ownership or Investment

Question 2

External Stakeholder

Answer 2

A person or organisation affected by the business

Question 3

(6)

Identifying Stakeholders

What are the steps?

Answer 3

• Gather the information
• Identify stakeholder groups
• Map the stakeholders
• Prioritise stakeholders
• Consider behaviours
• Monitor & Review

Groups - Internal/External Map - 1st/2nd tier Prioritise - power interest grid

Question 4

Power/Interest Grid

Explain the categories

Answer 4

• Monitor - Least Important (L.P/L.I)
• Keep Informed - Show consideration
  (L.P/H.I)
• Keep Satisfied - Meet needs (H.P/L.I)
• Manage Closely - Key player (H.P/H.I)

L=Low H=High P=Powe I=Interest

Question 5

Benefits of stakeholder analysis

Answer 5

• Getting projects into shape
• Winning resources
• Building understanding
• Getting ahead of the game

• Define
• Gain Support
• Communicate
• Anticipate reactions

Question 6

Skills for project management

Answer 6

• Communication
• Leadership
• Time-management
• Adaptability
• IT skills

Question 7

Project Characteristics

What are the common characteristics of a project?

Answer 7

• Definite beginning & end date
• Inititated to acheieve specific outcome(s)
• Operate within predefined scop
• Vehicle for cange
• Different from BAU

Question 8

The Project Lifecycle

What are the stages?

Answer 8

• Initiation/Project start up
• Planning & organisation
• Implementation with monitoring
• Completion & evaluation

Question 9

PDCA/PDSA

What does it mean?

Answer 9

• Plan - Identify problems
• Do - Change on small/experimental level first. Pilot phase.
• Check/Study - Are they achieving desired results or not?
• Act - To implement changes on larger scale if it was a success

For project management & change

Question 10

The Agile Method

Answer 10

• Transparency - Openly sharing work progress
• Customer focus -Frequent feedback loops
• Adaptability
• Sense of Ownership (Effective Leadership) - Large decision-making for team members
• Continuous Improvement - Frequent learning cycle

Question 11

What does it stand for?

PRINCE2

What are the goals?

Answer 11

• Scope
• Timescale
• Risk
• Quality
• Benefits
• Cost

Projects in controlled environments

Question 12

Principles of PRINCE2

What are they?

Answer 12

• Continues business justification
• Learn from experience
• Defined roles & responsibilities
• Manage by stages
• Focus on products
• Tailor to suit project environment

Question 13

Themes of PRINCE2

What are they?

Answer 13

• Business case
• Organisation
• Quality
• Plans
• Risk
• Change
• Progress

Question 14

Process of PRINCE2

What is it?

Answer 14

• Start up
• Initiation
• Directing
• Controlling a stage
• Managing product delivery
• Managing stage boundaries
• Closing a project

Question 15

Disadvantages of PRINCE2

Answer 15

• Not suitable for smaller projects
• Not suited to frequent changes
• Can lead to a tick-box approach

Question 16

Sigma Six

What are the principles?

Answer 16

• Keep the focus on the customer
• Understand the work process
• Keep processes flowing smoothly
• Eliminate waste & focus on value
• Remove variations to get rid of defects
• Collaborate with the team and get buy-in from everyone
• Come up with a scientific and systematic way of getting things accomplished

Question 17

Kaizen

Answer 17

• Remove all assumptions
• Stay proactive in problem-solving
• Accountability
• Identify small improvements
• Fix mistakes when found
• Empower team
• Investigate problems
• Receive various input
• Rely on data
• Keep going