Change Management Flashcards
1
Q
3 Steps
Internal Factors
To influence change
A
- Organisational structure or leadership,
- New employees and current employees departing,
- Vision and values of the organisation,
- Performance of the organisation
2
Q
External Factors
To influence change
A
- New opportunities,
- Competition,
- Government policy/regulations,
- Politics,
- Environmental issues,
- Social changes such as education and unemployment
3
Q
Lewin’s Change Management Model
A
- Unfreeze - Preparing employees & creating right environment for change
- Change - Supporting change to desired state
- Refreeze - Integrating & normalising change. Reinforce to anchor change
4
Q
Kubler-Ross 5 Stage Change Transition Curve
A
- Shock - Sharp decline in performance
- Denial - May be threatened by change
- Anger - May feel unfairness or injustice
- Depression - Lowest point in morale. Reality starts to sink in
- Acceptance - See positive effects of change
- Integration - Adapt to new changes with positive energy & attitude
5
Q
Kotter’s 8 Steps to Transformation
A
- Create sense of urgency
- Build the Guiding team
- Setting a clear vision
- Communication
- Empower Action
- Creating short-term wins
- Don’t let up
- Make change stick
6
Q
ADKAR Model
A
- Awareness - Need for change
- Desire - Benefits change will bring
- Knowledge - How it will happen. Processes & training
- Ability- Ensuring employees have the training, competencies & confidence to support change
- Reinforcement - Includes reward & recognition to sustain change
Focus on individual
7
Q
7 R’s of Change
What are they?
A
- Raised - Suggested by?
- Reason
- Return - For the organisation
- Risks
- Resources
- Responsibility
- Relationship - Between this change & others
