Stakeholder Management

Question 1

project stakeholder management

Answer 1

includes processes to identify individuals and organizations that will be affected by project execution or deliverables and manage their engagement and expectations throughout the project lifecycle

Question 2

project stakeholder management

- processes

Answer 2

• identify stakeholders (initiating)
• plan stakeholder engagement (planning)
• manage stakeholder engagement (executing)
• monitor stakeholder engagement (monitoring and controlling)

Question 3

identify stakeholders

Answer 3

the process if naming people and organizations that will impact and be influenced by the project and also documenting their interests, involvement, and impact on the success of the project.

Question 4

identify stakeholders

- key inputs

Answer 4

• project charter

- agreements

Question 5

identify stakeholders

- key tools and techniques

Answer 5

• data analysis
  
  • stakeholder analysis
  • document analysis
• data represenetation
  
  • stakeholder mapping/representaion

Question 6

identify stakeholders

- key outputs

Answer 6

• stakeholder register

- change requests

Question 7

project charter

Answer 7

can be used to identify initial stakeholders such as the sponsor, project manager, customer, and end users

a document signed by the project sponsor that formally initiates the project, names and authorizes the project manager and provides high-level stakeholder requirements and expectations.

other elements could include

• measurable project objectives
• success criteria
• assumptions and constraints
• high-level risks
• high-level cost expectations

Question 8

agreements

Answer 8

can be used to identify vendors. service providers or other contractors are utilized to complete project work and therefore become stakeholders in the project

may be an input to “develop project charter” if the project is being done for an external customer. this may be a contract service level agreement, memorandum on understanding, or less formal documentation.

are a procurement contract between the project organization (buyer) and vendors/contractors (seller) describing the product or service provided, the cost, and other terms and conditions that apply.

a legal contract between buyer and seller stating what product or service will be provided, at what cost, and any other terms and conditions that may apply

Question 9

questionnaires and surveys

Answer 9

help to identify stakeholder and their interests from a broad audience

Question 10

stakeholder analysis

Answer 10

typically uses the following steps to gather and analyze information about stakeholders and their relationships to the project

1. identify people and organizations
2. detail impact, influence, interest, and classify
3. anticipate stakeholder reactions

used to evaluate existing stakeholder engagement and determine opportunities to improve future engagement

Question 11

data representation

Answer 11

may include power/interest frod, stakeholder cube, salience model, or directions of influence to help document relationships of how stakeholder will influence the project

Question 12

stakeholder register

Answer 12

a list of identified stakeholders and details about each such as interest, involvement, and impact

a list of identified stakeholders, an output of the identify stakeholders process, providing insight as to which stakeholders will contribute product and project requirements

Question 13

plan stakeholder engagement

Answer 13

the process of identifying how stakeholder expectations will be managed throughout the project lifecycle

Question 14

plan stakeholder engagement

- key tools and techniques

Answer 14

• data representation
  
  • mind mapping
  • stakeholder engagement assessment matrix

Question 15

plan stakeholder engagement

- key outputs

Answer 15

• stakeholder engagement plan

Question 16

assumptions and constraints analysis

Answer 16

a review of assumptions and constraints documented during planning that may influence engagement strategy

Question 17

stakeholder engagement matrix

Answer 17

can be used to represent the stakeholder involvement in the project. the letter D can be placed to represent the desired state of engagement. the letter A can be placed to represent the actual state of engagement.

unaware - not knowledgeable that the project could potentially affect them
resistant - unaware of the project and the current environment, but may be resistant to changes that may be introduced because of the project
neutral - aware of the project and neither supports nor resists it
supportive - supportive of the changes the project will bring
leading - actively engaged in helping the project succeed

Question 18

stakeholder engagement plan

Answer 18

a subsidiary plan of the project management plan, documenting stakeholder engagement requirements and how stakeholder expectations will be achieved

Question 19

manage stakeholder engagement

Answer 19

the process of communicating with the stakeholder to ensure that project execution is in line with their expectations and to proactively address any issues that may exist

Question 20

manage stakeholder engagement

- key tools and techniques

Answer 20

• communication skills
  
  • feedback
• interpersonal and team skills
  
  • conflict management
  • cultural awareness
  • negotiation
  • observation/conversation
  • political awareness
• ground rules

Question 21

manage stakeholder engagement

- key outputs

Answer 21

• change requests

Question 22

change log

Answer 22

a document used to track all changes to the project as well as their impact on scope, time, cost, and risk. this document is used to communicate changes and their impact to the project stakeholders

a project document used to track the status of all change requests. this could include statuses such as new, pending, approved, or rejects

Question 23

ground rules

Answer 23

documents procedures or rules required by the project team members. this documentation prevents miscommunication during project execution

Question 24

monitor stakeholder engagement

Answer 24

the process of evaluating the execution of manage stakeholder engagement relative to the plan and requesting changes to improve future engagement

Question 25

monitor stakeholder engagement

- key inputs

Answer 25

• work performance data

Question 26

monitor stakeholder engagement

- key tools and techniques

Answer 26

• data analysis
  
  • alternatives analysis
  • root cause analysis
  • stakeholder analysis
• data representation
  
  • stakeholder engagement assessment matrix

Question 27

monitor stakeholder engagement

- key outputs

Answer 27

• work performance information

- change requests