Stakeholder Management Flashcards
project stakeholder management
includes processes to identify individuals and organizations that will be affected by project execution or deliverables and manage their engagement and expectations throughout the project lifecycle
project stakeholder management
- processes
- identify stakeholders (initiating)
- plan stakeholder engagement (planning)
- manage stakeholder engagement (executing)
- monitor stakeholder engagement (monitoring and controlling)
identify stakeholders
the process if naming people and organizations that will impact and be influenced by the project and also documenting their interests, involvement, and impact on the success of the project.
identify stakeholders
- key inputs
- project charter
- agreements
identify stakeholders
- key tools and techniques
- data analysis
- stakeholder analysis
- document analysis
- data represenetation
- stakeholder mapping/representaion
identify stakeholders
- key outputs
- stakeholder register
- change requests
project charter
can be used to identify initial stakeholders such as the sponsor, project manager, customer, and end users
a document signed by the project sponsor that formally initiates the project, names and authorizes the project manager and provides high-level stakeholder requirements and expectations.
other elements could include
- measurable project objectives
- success criteria
- assumptions and constraints
- high-level risks
- high-level cost expectations
agreements
can be used to identify vendors. service providers or other contractors are utilized to complete project work and therefore become stakeholders in the project
may be an input to “develop project charter” if the project is being done for an external customer. this may be a contract service level agreement, memorandum on understanding, or less formal documentation.
are a procurement contract between the project organization (buyer) and vendors/contractors (seller) describing the product or service provided, the cost, and other terms and conditions that apply.
a legal contract between buyer and seller stating what product or service will be provided, at what cost, and any other terms and conditions that may apply
questionnaires and surveys
help to identify stakeholder and their interests from a broad audience
stakeholder analysis
typically uses the following steps to gather and analyze information about stakeholders and their relationships to the project
- identify people and organizations
- detail impact, influence, interest, and classify
- anticipate stakeholder reactions
used to evaluate existing stakeholder engagement and determine opportunities to improve future engagement
data representation
may include power/interest frod, stakeholder cube, salience model, or directions of influence to help document relationships of how stakeholder will influence the project
stakeholder register
a list of identified stakeholders and details about each such as interest, involvement, and impact
a list of identified stakeholders, an output of the identify stakeholders process, providing insight as to which stakeholders will contribute product and project requirements
plan stakeholder engagement
the process of identifying how stakeholder expectations will be managed throughout the project lifecycle
plan stakeholder engagement
- key tools and techniques
- data representation
- mind mapping
- stakeholder engagement assessment matrix
plan stakeholder engagement
- key outputs
- stakeholder engagement plan
assumptions and constraints analysis
a review of assumptions and constraints documented during planning that may influence engagement strategy
stakeholder engagement matrix
can be used to represent the stakeholder involvement in the project. the letter D can be placed to represent the desired state of engagement. the letter A can be placed to represent the actual state of engagement.
unaware - not knowledgeable that the project could potentially affect them
resistant - unaware of the project and the current environment, but may be resistant to changes that may be introduced because of the project
neutral - aware of the project and neither supports nor resists it
supportive - supportive of the changes the project will bring
leading - actively engaged in helping the project succeed
stakeholder engagement plan
a subsidiary plan of the project management plan, documenting stakeholder engagement requirements and how stakeholder expectations will be achieved
manage stakeholder engagement
the process of communicating with the stakeholder to ensure that project execution is in line with their expectations and to proactively address any issues that may exist
manage stakeholder engagement
- key tools and techniques
- communication skills
- feedback
- interpersonal and team skills
- conflict management
- cultural awareness
- negotiation
- observation/conversation
- political awareness
- ground rules
manage stakeholder engagement
- key outputs
- change requests
change log
a document used to track all changes to the project as well as their impact on scope, time, cost, and risk. this document is used to communicate changes and their impact to the project stakeholders
a project document used to track the status of all change requests. this could include statuses such as new, pending, approved, or rejects
ground rules
documents procedures or rules required by the project team members. this documentation prevents miscommunication during project execution
monitor stakeholder engagement
the process of evaluating the execution of manage stakeholder engagement relative to the plan and requesting changes to improve future engagement
monitor stakeholder engagement
- key inputs
- work performance data
monitor stakeholder engagement
- key tools and techniques
- data analysis
- alternatives analysis
- root cause analysis
- stakeholder analysis
- data representation
- stakeholder engagement assessment matrix
monitor stakeholder engagement
- key outputs
- work performance information
- change requests
