Communications Management

Question 1

project communications management

Answer 1

includes processes to ensure the timely distribution, storage, and retrieval of information to facilitate project completion.

Question 2

project communications management

- processes

Answer 2

• plan communications management (planning)
• manage communications (execution)
• monitor communications (monitoring and controlling)

Question 3

plan communications management

Answer 3

the process of identifying what information needs to be shared for successful project execution, how that information will be shared, and with whom that information will be shared.

Question 4

plan communications management

- key inputs

Answer 4

• project documents
  
  • requirements documentation
  • stakeholder register

Question 5

plan communications management

- key tools and techniques

Answer 5

• communication requirements analysis
• communication models
• interpersonal and team skills
  
  • communication styles assessment
  • political awareness
  • cultural awareness

Question 6

plan communications management

- key outputs

Answer 6

• communications management plan

Question 7

communications requirement analysis

Answer 7

the technique to determine the need for information of project stakeholders. just as important as knowing the information that is necessary for stakeholder is determining what information is nor necessary for stakeholders.

Question 8

lines of communication formula

Answer 8

= n (n - 1) / 2

Question 9

communications technology

Answer 9

the collection of media through which communication is achieved. this can include telephone, email, databases, etc.

Question 10

communication model

Answer 10

should be used as appropriate to the project constraints such as technical understanding, distance, and language.

• sender encodes a message, sends it through a medium, it goes through noise, receiver decodes the message, receiver responds with feedback and becomes the sender, repeat

Question 11

communication styles assessment

Answer 11

can be used to identify which approaches to communication resonate best with different types of stakeholders to increase stakeholder engagement

Question 12

political awareness

Answer 12

should be used to understand how power and influence among stakeholders could affect the project communications and performance.

Question 13

cultural awareness

Answer 13

helps team members to understand the differences among the people, teams, and organizations involved in the project, helping to prevent miscommunication

Question 14

communications management plan

Answer 14

is a subsidiary plan of the project management plan documenting communication requirements and how proper communication will be achieved. it’s purpose is to describe how stakeholders will exchange information but does not contain information about the project (description of work, schedule, budget, ext.)

Question 15

manage communications

Answer 15

the process of deploying necessary information to project stakeholders in accordance with the communication management plan

this is simply the process of following the communication management plan throughout the project lifecycle

Question 16

manage communications

- key inputs

Answer 16

• work performance reports

Question 17

manage communications

- key tools and techniques

Answer 17

• communication methods
• communication skills
  
  • communication competence
  • feedback
  • nonverbal
  • presentations

Question 18

manage communications

- key outputs

Answer 18

• project communications

Question 19

interactive communication method

Answer 19

two or more parties performing a multidirectional exchange of information. an in-person meeting would be one example

Question 20

push communication method

Answer 20

information is sent from one individual to another. email and voicemails are types of push communication

Question 21

pull communication method

Answer 21

information is posted in a place that is available to authorized recipients to access at their own discretion. online databases are an example of pull communication

Question 22

communication competence

Answer 22

ensuring clarity in key messages

Question 23

feedback

Answer 23

supports interactive communication through reactions

Question 24

nonverbal

Answer 24

body language and tone all contribute to communication

Question 25

presentations

Answer 25

formal delivery of information

Question 26

project reporting

Answer 26

the distribution or communication of work performance reports to project stakeholders

Question 27

project communications

Answer 27

may include the reporting of project performance and the status of deliverables

Question 28

monitor communications

Answer 28

the process of evaluating the execution of communication performance relative to the plan and requesting changes to improve future communications

ensuring the project communication is in line with the communications management plan

Question 29

monitor communications

- key inputs

Answer 29

• work performance data

Question 30

monitor communications

- key tools and techniques

Answer 30

• project management information system
• interpersonal and team skills
  
  • observation/conversation

Question 31

monitor communications

- key outputs

Answer 31

• work performance information

- change requests

Question 32

issue log

Answer 32

the documentation of project conflicts that may exist between the team or stakeholders, the person responsible for solving those problems, and how the issue was resolved

the documentation of project problems, the person responsible for solving those problems, and how the issue was resolved.