Communications Management Flashcards
project communications management
includes processes to ensure the timely distribution, storage, and retrieval of information to facilitate project completion.
project communications management
- processes
- plan communications management (planning)
- manage communications (execution)
- monitor communications (monitoring and controlling)
plan communications management
the process of identifying what information needs to be shared for successful project execution, how that information will be shared, and with whom that information will be shared.
plan communications management
- key inputs
- project documents
- requirements documentation
- stakeholder register
plan communications management
- key tools and techniques
- communication requirements analysis
- communication models
- interpersonal and team skills
- communication styles assessment
- political awareness
- cultural awareness
plan communications management
- key outputs
- communications management plan
communications requirement analysis
the technique to determine the need for information of project stakeholders. just as important as knowing the information that is necessary for stakeholder is determining what information is nor necessary for stakeholders.
lines of communication formula
= n (n - 1) / 2
communications technology
the collection of media through which communication is achieved. this can include telephone, email, databases, etc.
communication model
should be used as appropriate to the project constraints such as technical understanding, distance, and language.
- sender encodes a message, sends it through a medium, it goes through noise, receiver decodes the message, receiver responds with feedback and becomes the sender, repeat
communication styles assessment
can be used to identify which approaches to communication resonate best with different types of stakeholders to increase stakeholder engagement
political awareness
should be used to understand how power and influence among stakeholders could affect the project communications and performance.
cultural awareness
helps team members to understand the differences among the people, teams, and organizations involved in the project, helping to prevent miscommunication
communications management plan
is a subsidiary plan of the project management plan documenting communication requirements and how proper communication will be achieved. it’s purpose is to describe how stakeholders will exchange information but does not contain information about the project (description of work, schedule, budget, ext.)
manage communications
the process of deploying necessary information to project stakeholders in accordance with the communication management plan
this is simply the process of following the communication management plan throughout the project lifecycle
manage communications
- key inputs
- work performance reports
manage communications
- key tools and techniques
- communication methods
- communication skills
- communication competence
- feedback
- nonverbal
- presentations
manage communications
- key outputs
- project communications
interactive communication method
two or more parties performing a multidirectional exchange of information. an in-person meeting would be one example
push communication method
information is sent from one individual to another. email and voicemails are types of push communication
pull communication method
information is posted in a place that is available to authorized recipients to access at their own discretion. online databases are an example of pull communication
communication competence
ensuring clarity in key messages
feedback
supports interactive communication through reactions
nonverbal
body language and tone all contribute to communication
presentations
formal delivery of information
project reporting
the distribution or communication of work performance reports to project stakeholders
project communications
may include the reporting of project performance and the status of deliverables
monitor communications
the process of evaluating the execution of communication performance relative to the plan and requesting changes to improve future communications
ensuring the project communication is in line with the communications management plan
monitor communications
- key inputs
- work performance data
monitor communications
- key tools and techniques
- project management information system
- interpersonal and team skills
- observation/conversation
monitor communications
- key outputs
- work performance information
- change requests
issue log
the documentation of project conflicts that may exist between the team or stakeholders, the person responsible for solving those problems, and how the issue was resolved
the documentation of project problems, the person responsible for solving those problems, and how the issue was resolved.
