Stakeholder Management Flashcards

1
Q

Identify Stakeholders

A

1.10.1 Initiating Process Area, Stakeholder Mgmt KA

Process of identifying the people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project; and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success.

Inputs: Project Charter, Business Documents, Project Management Plan, Project Documents, Agreements, EEF, OPA
Tools & Techniques: Expert Judgement, Data Gathering, Data Analysis, Data Representation, Meetings
Outputs: Stakeholder Register, Change Requests, Project Management Plan Update, Project Documents Update

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2
Q

Stakeholder Analysis

A

1.10.1 Identify Stakeholders TT

Technique of systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project.

Identifies the interests, expectations, and influence of the stakeholders and relates them to the purpose of the project.

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3
Q

Stakeholder Register

A

1.10.1 Identify Stakeholders TT

Contains all details related to the identified stakeholders, including

  • Identification information
  • Assessment information
  • Stakeholder classification
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4
Q

Plan Stakeholder Management

A

2.10.2 Planning Process Area, Stakeholder Mgmt KA

Process of developing appropriate management strategies to effectively engage stakeholders through the project life cycle, based on the analysis of their needs, interests, and potential impact on project success.

Inputs: Project Charter, Project Management Plan, Project Documents, Agreements, EEF, OPA
Tools & Techniques: Expert Judgement, Data Gathering, Data Analysis, Decision Making, Data Representation, Meetings
Outputs: Stakeholder Engagement Plan

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5
Q

Analytical Techniques

A

2.10.2 Plan Stakeholder Management TT

Unaware
Resistant
Neutral
Supportive
Leading
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6
Q

Power/Interest Grid

A

1.10.1 Identify Stakeholders TT

Plot stakeholders on a power/interest grid to determine who has high or low power to affect your project, and who has high or low interest.

People with high power need to be kept satisfied, while people with high interest need to be kept informed.

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7
Q

Stakeholder Management Plan

A

2.10.2 Plan Stakeholder Management Output

Component of the project management plan and identifies the management strategies required to effectively engage stakeholders.

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8
Q

Manage Stakeholder Engagement

A

3.10.3 Executing Process Area, Stakeholder Mgmt KA

Process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project life cycle.

Inputs: Project Management Plan, Project Documents, Agreements, EEF, OPA
Tools & Techniques: Expert Judgement, Communication Skills, Interpersonal and Team Skills, Ground Rules, Meetings
Outputs: Change Requests, Project Management Plan Update, Project Documents Update

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9
Q

Monitor Stakeholder Engagement

A

4.10.4 Monitoring & Controlling Process Area, Stakeholder Mgmt KA

Process of monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.

Inputs: Project Management Plan, Project Documents, Work Performance Data, EEF, OPA
Tools & Techniques: Data Analysis, Decision Making, Data Representation, Communication Skills, Interpersonal and Team Skills, Meetings
Outputs: Work Performance Information, Change Requests, Project Management Plan Update, Project Documents Update

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