Stakeholder Management Flashcards
Special requirements that Urban Green Wanted?
- Time frames for work
- ID badges
- Extent of staff and equipment
Stakeholder Engagement 10 principles? (CCCOPRRRSS)
- Communicates
- Consult
- Only Human
- Plan
- Relationships
- Simple but not easy
- Risk Management
- Compromise
- What is success to them
- Take Responsibility
What is the Iceberg Model?
The idea that not all stakeholders are immediately identifiable - the iceberg is biggest below the surface
Can also imply that a stakeholder may be driven by something not immediately identifiable - what behaviours or pressures are affecting them?
What is a stakeholder analysis matrix?
Plots the level of interest and influence of a stakeholder to drive the engagement plan with them.
4 Quadrants of skate holder matrix?
- keep satisfied (meet the spec)
- Manage Closely
- Monitor
- Keep informed (don’t give them power)
RICS Guidance for stakeholder?
Stakeholder engagement 1st edition 2014
What is a stakeholder?
Anyone that can affect or is affected by what you are trying to achieve
Agden Brook, what’s the RICS Guidance for contamination?
Contamination, the environment and sustainability, 2010 (3rd edition)
Principle 1 of Stakeholder engagements?
Communication
- Maintain high levels of communcation and understand what methods best suit the client.
Principle 5 of Stakeholder engagements?
Relationship
- Build relationships and points of contact to create a transparent environment and can benefit work efficiency.
Mendelow’s power-interest matrix?
Grid rating Power of Client on one side and Interest levels on the other
That then split into 2, High and low levels.
Agden Brook, Mendelow’s power-interest matrix? How did you rank the lender and borrower?
Lender
High Power and High Interest = Key player
Borrower
Low Power and High Interest = Keep informed
Mendelow’s power-interest matrix 4 quadrants?
High to Low
Key Players
Keep Informed
Keep Satisfied
Minimal Effort
