Stakeholder Management Flashcards
What are the 10 principles of Stakeholder Management
Communicate
Compromise
Consult early and often
Take Responsibility
Relationships are key
Remember they’re only human
Simple but not easy
Plan it
Just part of managing risk
Understand what success is
What is the CASE model?
RTCIIR
Role
Task
Environmental complexities
Identify (power vs. Interest)
Influence (who, what, where, when, how?)
Review
What is the power vs. Interest model?
2 axis, one for power, one for interest.
Used to map out stakeholders
How did you ensure effective management of the stakeholder at dog day kennels
Remembered they were only human and although being unreasonable there was a personal interest behind this
Fairly new business and concerned about impacts
Reviewed the risk to the works I.e. alternative would have been time consuming and very costly and ruin relationship
Completed works out of hours and put 6ft fencing in following works so rest of field could be used
What would you have done if you couldn’t have gained access to dog day kennels
Apply for a warrant under section 122 part 4 of the Energy Act 2013
What were the options for stakeholder management at Burghley Estate
20 digs with a number of stakeholders. We were aware that all of the digs lay within the estate but the client advised they did not have the budget to carry these out all at once.
- Break into packs-ensure constant and efficient liaison with stakeholders, may cause concerns with others
- Engage with landowners all at once - may be long pauses in interaction with stakeholders, only some will be able to be carried out in summer!
Decided one introductory letter
Worked with managing agent at estate understand risks, land management practices etc
Used this to assign packs
What did you advise in relation to the lion link unregistered land?
I advised that is was important find the owners of the land as early as possible to ensure contact was made and the LO heard about the scheme from us directly
What was the process you implemented in relation to the Lionlink Unregistered Land?
Desk based research first - adjoining landowners
Letters where possible
Calls to Neighbours
Out on site - Doorknocking
Serve notice
Did your client have any KPI’s in relation to the unregistered land at lion link?
Three pieces of correspondence
Intro letter
2 chasers
Offer meeting
Serve 172
What was your advice in relation to station house
Client made me aware that landowner had some ongoing issues from a previous work package.
I advised that a standard letter was not sent, and I contacted the landowner by email instead to understand their position and inform them of the upcoming works
Organised site visit to review issues
Offered advanced compensation and driveway scope of works
How did you assess which method of communication was most appropriate for Station House?
Push information was most appropriate in order to get the information across to the landowner
Preferred method of contact was email so used this in the first instance
What communication techniques did you use in relation to the 4YU works
Initial contact letter
Follow up correspondence with calls and emails to allow quick relay of information and answers
Site visits where required
What are push and pull methods of communication?
Push communication is most appropriate for getting an urgent response. Includes letter, email, telephone
Pull communication tends to be most informal and allows receiver of information to look for and find information they require such as websites, share points etc
How did you use push and pull communication at ALD-PUT excavations?
I used push communication to inform landowners of works. Also scheduling regular weekly meetings with client.
I used pull communication by having a share point tracker to ensure my client, colleagues and contractors could review project progress at all sites.
How did you negotiate with parties at the Cotham Relay?
Early on in the project, I identified all three stakeholders and their interest in the land.
I understood that the long term Tenant had concerns over issues such as drainage, whereas the contract farmer was concerned over crop loss. All three spent time reviewing and discussing the works. It was outlined at this stage who would be due compensation for each element.
Early on the parties agreed to appoint a mutual agent who was my main point of contact throughout the works.
Following the completion of the works I served an NoC requesting any compensation due. I re-circulated the agreement surrounding compensation which had been earlier agreed.
