Stakeholder Management Flashcards
Process of stakeholder management
Identify stakeholders
Assess requirements
Plan engagement actions
Engage, montior and review
What is a stakeholder
A person or entity with a stake or interest in the project or business in question
Those with whom the organisation has a relationship with, and who are affected by its actions
How can supply chain engagement align to the goal setting process
Set goals
Research, study and qualify them
Network and gather information
Engage with supply chain
Highlight engagement gaps upon review
Elements of power-interest grid
Monitor (bottom left)
Keep informed (bottom right)
Keep satisfied (top left)
Manage closely (top right)
Use of power-interest grid
To inform actions plans
Elements of profiled stakeholder management
A Core
B Direct
C Indirect
D Community
Difference between stakeholder management and engagement
Management focuses on processes
Engagement focuses on relationships
What is stakeholder engagement
Systematic identification, analysis, planning and implementation of actions designed to influence stakeholders
Tools and techniques for managing stakeholder engagement
Expert judgement
Communication skills
Interpersonal / team skills
Ground rules
Meetings
Tools and techniques for monitoring stakeholder engagement
Data analysis
Decision making
Data representation
Communication skills
Interpersonal / team skills
Meetings
What is PESTLE
Political
Economic
Social
Technical / technological
Legal
Environmental
What is LoNGPESTLE
Local
National
Global
PESTLE applied to geographic scale
