Quality Flashcards
What is quality?
Meeting:
Standards
Specifications
Client requirements
Why have QM?
Assurance for the client and contractor of meeting requirements/standards
Risks of poor QM
Loss of reputation
Accidents
Financial penalties/consequences
Cost of conformance
Prevention
Appraisal
Costs of non-conformance
Rework
LADs if delays caused
Litigation if severe enough
Juran definition of quality
Fitness for purpose or use
Includes quality of design, conformance, abilities and service
Crosby definition of quality
Conformance to requirements
Quality should be aimed at the needs of the consumer, present and future
What is the quality compliance control process? (Juran quality trilogy)
Quality by design
Corrective action
Quality improvement
Why improve quality?
Organisational reputation
Competitive advantage (pre qualification, repeat business, reputational benefits)
How is quality planned
Quality control
Quality assurance
Quality management
TQM
What is quality control
A reactive system of maintaining standards through monitoring performance by checking and testing
Monitoring and controlling
Product analysis and control
Defect rectification
What is quality assurance
Proactive planned and systematic actions implemented to provide confidence for achieving requirements
Confidence in systems
Statistical tools used to inform process
Defect prevention
What is QM
Oversees/manages all elements of the quality control and assurance processes
What is TQM
A collaborative, culture-driven approach to quality management in which quality is seen as a priority by all team members
What is a control chart
Acceptable upper and lower control limits
Quality data analysed and plotted
Actions informed
