Stakeholder Analysis and Management

Question 1

Describe the tasks of a BA during the project initiation and execution with regard to Stakeholder analysis and Management

Answer 1

Project initiation and inception
* Identify stakeholders
* Analyse Stakeholders
* Devise Stakeholder Management theories

Project Execution
* Review/Revise stakeholder management strategies

Question 2

What does the akronym SOCCEROM stand for?

Answer 2

S - Supliers
O - Owners
C - Customers
C - Competitors
E - Employees
R - Regulators
P - Partners
M - Managers

Question 3

Describe the Power influence Matrix

Answer 3

High Power, High interest: Constant active Management
High Power, Medium Interest: Keep Satisfied
High Power, Low Interest: Watch
Some, Some - Keep on side
Low Power, High/Medium interest: Keep informed
Low Power, Low Interest: Ignore

Question 4

Name the different potential attitudes of stakeholders

Answer 4

• Blocker
• Opponent
• Critic
• Neutral
• Supporter
• Champion

Question 5

How do you define stakeholder involvement?

Answer 5

• Responsible: Person responsible for delivering the task
• Accountable: Person is in charge of the task
• Consulted: Person who provides input to the task
• Informed: Stakeholder who are informed but do not necessarily contribute

If RASCI - S: Person who provides support or other resources to the task