Defining the solution

Question 1

Describe the Gap analysis process

Answer 1

• Assemble representations of current state
• Assemble representations of desired state
• Compare representations
• Identify gaps
• Consider possibe options

Question 2

Describe the difference in extend of change and relevant models

Answer 2

Localised change: Task analysis, Prototyping, Wireframes, User Cases or User Stories
Extensive Change: Rich pictures, Mind Maps, Fishbone Diagrams, as-is business model, BPMN, Activity Diagrams

Question 3

Name each of point in McKinsey’s 7S Model

Answer 3

• Strategy
• Structure
• Skills
• Staff
• Style
• Systems

All make up Shared Values

Question 4

How are options formulated?

Answer 4

Considerations on Business and Technical Level:
What needs to be achieved strategically
How will the solution be implemented

Question 5

Name the types of options

Answer 5

1. Basic Option
2. Basic Options with some Adoptions
3. Everything

Time needed and costs associated rise with each option

Question 6

Describe the design thinking process

Answer 6

• Emphasise - understand customer needs
• Define - Frame problem
• Ideate - Generate ideas
• Prototype - Build prototype to explore solutions
• Evaluate - Evaluate Prototypes
• Create - Develop and Launch