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CAPM > Stakeholder > Flashcards

Stakeholder Flashcards

1
Q

Which of the following are considerations for tailoring processes for Project Stakeholder Management?
A. Stakeholder diversity and communication technology
B. Seller diversity and contract terms
C. Stakeholder engagement and seller diversity
D. Complexity of technology, and sponsor communication network

A

Stakeholder diversity and communication technology

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2
Q

You are involved in the process of communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project lifecycle. This is known as:
A. Plan stakeholder engagement
B. Plan stakeholder management
C. Monitor stakeholder engagement
D. Manage Stakeholder engagement

A

Manage Stakeholder engagement

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3
Q

Which of the following is the process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans?
A. Stakeholder’s Relationship Engagement
B. Plan Stakeholder Engagement
C. Control Stakeholder Engagement
D. Monitor Stakeholder Engagement

A

Monitor Stakeholder Engagement

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4
Q

Which of the following processes help to ensure the stakeholders clearly understand the project goals, objectives, benefits and risks for the project, as well as how their contribution will enhance project success?
A. Monitor Stakeholder Engagement
B. Identify Stakeholders
C. Manage Stakeholder Engagement
D. Control Stakeholder Engagement

A

Manage Stakeholder Engagement

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5
Q

Stakeholders are:
A. The people, groups or organizations that could impact or be impacted by a decision, activity or outcome of the project
B. The individuals or agencies that control contingency funds and their disbursements through the Project Management Office
C. The project engineers who design and construct the project
D. The organization’s corporate attorneys

A

The people, groups or organizations that could impact or be impacted by a decision, activity or outcome of the project

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6
Q

Which of the following is the process of developing approaches to involve project stakeholders based on their needs, expectations, interest and potential impact on the project?
A. Plan Stakeholder Management
B. Monitor Stakeholder Engagement
C. Manage Stakeholder Engagement
D. Plan Stakeholder Engagement

A

Plan Stakeholder Engagement

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7
Q

What are the four processes in Project Stakeholder Management?
A. Identify stakeholders, plan stakeholder engagement, manage stakeholder engagement, and monitor stakeholder engagement
B. Plan stakeholder engagement, conduct stakeholder engagement, monitor stakeholder engagement, and control stakeholder engagement
C. Plan stakeholder engagement, implement stakeholder engagement, manage stakeholder engagement, and control stakeholder engagement
D. Identify stakeholders, plan stakeholder engagement, manage stakeholder engagement, and control stakeholder engagement

A

Identify stakeholders, plan stakeholder engagement, manage stakeholder engagement, and monitor stakeholder engagement

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8
Q

You are observing and checking the progress and quality of project stakeholder relationships and adjusting strategy and plans for engaging stakeholders. This is known as:
A. Plan Stakeholder Engagement
B. Manage Stakeholder Engagement
C. Stakeholders’ Relationship Engagement
D. Monitor Stakeholder Engagement

A

Monitor Stakeholder Engagement

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9
Q

Addressing any risks or potential concerns related to stakeholders and anticipating future issues that may be raised by stakeholders are activities that are part of which project management process?
A. Control Stakeholder Engagement
B. Monitor Stakeholder Engagement
C. Manage Stakeholder Engagement
D. Identify Stakeholders

A

Manage Stakeholder Engagement

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10
Q

When tailoring processes for Project Stakeholder Management, you should consider all of these EXCEPT:
A. Stakeholder engagement
B. Communication technology
C. Complexity of stakeholder relationships
D. Stakeholder diversity

A

Stakeholder engagement

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11
Q

Identification information, assessment information, and stakeholder classification are included in which of the following documents?
A. Stakeholder engagement assessment matrix
B. Stakeholder engagement plan
C. Stakeholder register
D. Stakeholder analysis

A

Stakeholder register

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12
Q

You are using a classification model for stakeholder analysis that groups the stakeholders based on their level of authority and their level of concern regarding the project outcomes. The following techniques are included in this model, EXCEPT:
A. Impact/influence grid
B. Power/interest grid
C. Power/influence grid
D. Salience model

A

Salience model

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13
Q

Which of the following is a method of grouping stakeholders according to their level of authority, level of concern about that projects outcomes, and ability to influence the outcomes of the project?
A. Power/interest gird
B. Stakeholder cube
C. Directions of influence
D. Salience model

A

Power/interest gird

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14
Q

In developing a stakeholder register, you need to include all of the following EXCEPT:
A. Identification information
B. Stakeholder classification
C. Project risk information
D. Assessment information

A

Project risk information

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15
Q

To increase the chances of success, when should the process of stakeholder identification and engagement commence?
A. After the scope baseline has been established
B. As soon as possible after the project charter has been approved
C. During the created of the project management plan
D. Before the project charter has been approved

A

As soon as possible after the project charter has been approved

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16
Q

To increase the chances of achieving project success, the project manager should do all of the following EXCEPT:
A. Analyze the stakeholders’ levels of interest and individual expectations as well as their importance and influence
B. Identify the stakeholders early in the project or phase
C. As much as possible, create conflicts among various stakeholders to allow the project team to get optimal work done
D. Communicate and work with stakeholders to meet their needs/expectations

A

As much as possible, create conflicts among various stakeholders to allow the project team to get optimal work done

17
Q

The Plan Stakeholder Engagement process entails what?
A. It is the process of developing approaches to communicate with project stakeholders based on their desire to participate
B. It is the process of developing approaches to involve project stakeholders based on their needs, expectations, interest and potential impact on the project
C. It is the process of developing approaches to communicate with project stakeholders based on their abilities, physical location and languages
D. It is the process of developing approaches to involve project stakeholders based on their communication methods, physical location and desire to participate.

A

It is the process of developing approaches to involve project stakeholders based on their needs, expectations, interest and potential impact on the project

18
Q

The Stakeholder Engagement Plan is updated regularly to reflect changes to the stakeholder community. Which of the following is NOT a trigger that would signify an update should be made?
A. The start of a new phase of the project
B. When you decide to begin root cause analysis on your stakeholder group
C. When outputs of other project process areas such as change management, risk management, or issue management require a review of stakeholder engagement strategies
D. When new individuals or groups become stakeholders.

A

When you decide to begin root cause analysis on your stakeholder group

19
Q

Classification of the engagement level of stakeholders includes all of the following EXCEPT:
A. Supportive
B. Resistant
C. Neutral
D. Manipulative

A

Manipulative

20
Q

Which of the following are classifications of the engagement level of stakeholders?
A. Supportive, unaware, aggressive, leading, and following
B. Disengaged, resistant neutral, supportive, and manipulative
C. Disengaged, aggressive, neutral, supportive, and leading
D. Unaware, resistant neutral supportive, and leading

A

Unaware, resistant neutral supportive, and leading

21
Q

Examples of interpersonal skills that a project manager uses during managed stakeholder engagement include each of the following EXCEPT:
A. Negotiation
B. Governance
C. Political awareness
D. Conflict management

A

Governance

22
Q

All of the following statements about Manage Stakeholder Engagement are true EXCEPT:
A. The ability of stakeholders to influence the project is typically lowest during the initial stages and gets progressively higher as the project progresses
B. Managing stakeholder engagement helps increase the probability of project success
C. Stakeholders should be engaged at appropriate project stages to obtain, confirm, or maintain their continued commitment to the success of the project
D. Stakeholder expectations are managed through negotiation and communication

A

The ability of stakeholders to influence the project is typically lowest during the initial stages and gets progressively higher as the project progresses

23
Q

Each of the following is true about Project Stakeholder Management EXCEPT:
A. Some stakeholders may have a limited ability to influence the project’s work or outcomes. Others may have significant influence
B. Failure to manage and control physical resources efficiently may reduce the chance of completing the project successfully
C. The ability. Of the project manager and team to correctly identify and engage all stakeholders can mean the difference between project success and failure.
D. To increase the chances of success, stakeholder identification and engagement should commence as soon as possible after the project charter has been approved.

A

Failure to manage and control physical resources efficiently may reduce the chance of completing the project successfully

24
Q

Which of the following are interpersonal and team skills used as part of the managed stakeholder engagement process?
A. Collaboration and transferring
B. Negotiation and conflict management
C. Governance and negotiation
D. Avoidance and governance

A

Negotiation and conflict management

25
Q

Manage stakeholder Engagement involves all of the following activities EXCEPT:
A. Clarifying and resolving issues that have been identified
B. Anticipating future problems that may be raised by stakeholders
C. Avoiding potential concerns that have not yet become issues
D. Managing stakeholders’ expectations through negotiation and communication

A

Avoiding potential concerns that have not yet become issues

26
Q

Which of the following options is not an output of this process?
A. Resource management plan
B. Configuration management plan
C. Communications management plan
D. Stakeholder engagement plan

A

Configuration management plan

27
Q

At what point(s) in the project is this process performed?
A. This process is performed near the completion of the project.
B. This process is performed at the beginning of the project, alongside the creation of the project charter.
C. This process is performed only in the planning phase of the project.
D. The process is performed throughout the project.

A

The process is performed throughout the project.

27
Q

The Monitor Stakeholder Engagement process entails what?
A. Monitoring project stakeholder satisfaction and ensuring they are tailored appropriately for each stakeholder group.
B. Monitoring project Stakeholder communications and ensuring stakeholder communications are optimized and not maximized.
C. Monitoring project Stakeholder funding and tailoring strategies through modification of stakeholder funding strategies and plans.
D. Monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.

A

Monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.

28
Q

Which of the following tools and techniques are included in the Monitor Stakeholder Engagement process?
A. Agreements
B. Decision making
C. Inspection
D. Expert judgement

A

Decision making

29
Q

What is the key benefit of the Monitor Stakeholder Engagement process?
A. To ensure that stakeholder communications are optimized throughout the various stages of the project.
B. To maintain or increase the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes
C. To monitor project stakeholder satisfaction and ensure communications are tailored appropriately for each stakeholder group
D. The document of stakeholders and their relationships as the project evolves and its environment changes.

A

To maintain or increase the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes

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