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CAPM > Quality > Flashcards

Quality Flashcards

1
Q

All of the following are considerations for tailoring in Project Quality Management EXCEPT:
A. Standards and regulatory compliance
B. Continuous Improvement
C. Stakeholder management
D. Policy compliance and auditing

A

Stakeholder management

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2
Q

Quality and grade are not the same. A fundamental distinction is that:
A. Delivering the required levels of grade is not included in the responsibilities of the project manager and the project team
B. A quality level that fails to meet quality requirements may not be a problem. A low grade of quality is always a problem
C. Quality is the degree a set of inherent characteristics fulfills requirements. Grade is a category of deliverables having the same functional use but different technical characteristics
D. Delivering the required levels of quality is not included in the responsibilities of the project manager and the project team.

A

Quality is the degree a set of inherent characteristics fulfills requirements. Grade is a category of deliverables having the same functional use but different technical characteristics

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3
Q

The process of implementing a set of planned and systematic acts and processes defined within the project’s Quality Management Plan is:
A. Plan Quality Management
B. Plan Quality Assurance
C. Manage Quality
D. Control Quality

A

Manage Quality

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4
Q

Project quality management includes the processes for incorporating the organization’s quality policy regarding planning, managing, and controlling project and product quality requirements in order to:
A. Meet stakeholders’ objectives
B. Meet standards of performance for the project team
C. Improve process capability
D. Control products, services, and results

A

Meet stakeholders’ objectives

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5
Q

Because of the temporary nature of and the potential benefits that may be derived from reducing the post project cost of quality, _________ may choose to invest in product quality improvement, especially in the areas of prevention and appraisal.
A. The Project Quality Function Development organization.
B. The project management team.
C. Sponsoring organizations.
D. The project executive management team.

A

Sponsoring organizations

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6
Q

Customer satisfaction requires a combination of which of the following?
A. Strict adherence to requirements and stakeholder teamwork
B. Sponsor participation and on time schedule
C. Combination of conformance to requirements and fitness of for use.
D. Fitness for use and stakeholder teamwork.

A

Combination of conformance to requirements and fitness of for use.

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7
Q

When tailoring processes for project quality management, you should consider all of these EXCEPT:
A. Stakeholder engagement
B. Standards and regulatory compliance
C. Project Complexity, uncertainty, and product novelty
D. Policy compliance and auditing.

A

Project Complexity, uncertainty, and product novelty

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8
Q

Which of the following processes provide guidance and direction on how quality will be managed and verified throughout the project?
A. Plan Quality Management
B. Control quality
C. Create Quality Matrix
D. Manage Quality.

A

Plan Quality Management

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9
Q

What is the best definition of project quality management?
A. The process for incorporating the organization’s quality policy regarding planning, managing, and controlling project or and product quality requirements in order to meet stakeholders’ objectives
B. The process of planning, estimating, budgeting, and financing so that the project can be completed within budget
C. The process of planning quality requirements to manage the timely completion of the project.
D. The process of defining and controlling project requirements and schedule in order to meet sponsors’ objectives.

A

The process for incorporating the organization’s quality policy regarding planning, managing, and controlling project or and product quality requirements in order to meet stakeholders’ objectives

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10
Q

Which of the following is the process of translating the quality management plan into executable quality activities that incorporate the organization’s quality policies into the project?
A. Execute Quality Management
B. Control Quality
C. Plan Quality Management
D. Manage Quality

A

Manage Quality

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11
Q

Understanding, evaluating, defining, and managing requirements are essential to satisfying:
A. Functional requirements
B. Upper management
C. The scope statement
D. Customer expectations

A

Customer expectations

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12
Q

Whose objectives does the project quality management aim to meet?
A. Project team member’s
B. Seller’s
C. Sponsor’s
D. Stakeholder’s

A

Stakeholder’s

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13
Q

Which of the following includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraisal of the product or service for conformance to requirements, and failure to meet requirements?
A. Total cost
B. Budget of completion
C. Cost of errors
D. Cost of quality

A

Cost of quality

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14
Q

Which of the following are considerations for tailoring in Project Quality Management?
A. Regulatory compliance and stakeholder management
B. Stakeholder management engagement and policy compliance and auditing.
C. Stakeholder management and continuous improvement
D. Auditing and management responsibility.

A

Stakeholder management engagement and policy compliance and auditing.

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15
Q

The basis for continuous quality improvement is the:
A. Process decision Program Chart
B. Conceptualized-design-execute-finish cycle
C. Ready-aim-fire cycle linked by results
D. Plan-do-check-act cycle.

A

Plan-do-check-act cycle.

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16
Q

Project Quality management includes all the following EXCEPT:
A. Project managers may need to be familiar with sampling
B. Prevention is preferred over inspection
C. The project manager and team are responsible for managing trade-offs. Associated with delivering the required levels of both quality and grade
D. Project lifecycles range along a continuum form predictive to adaptive or agile.

A

Project lifecycles range along a continuum form predictive to adaptive or agile.

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17
Q

What input to the Plan Quality Management process includes assumption log, requirements documentation, requirements traceability matrix, risk register, and stakeholder register?
A. Organizational process assets
B. Project documents
C. Quality management plan
D. Quality metrics

A

Project documents

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18
Q

What is the best description of optimal cost of quality (COQ)?
A. Provides an account of internal and external failure costs
B. Shows conformance costs higher than nonconformance costs
C. Shows nonconformance costs higher than conformance costs
D. Reflects the appropriate balance for investing in the cost of prevention and appraisal to avoid failure costs

A

Reflects the appropriate balance for investing in the cost of prevention and appraisal to avoid failure costs

19
Q

Which of the following best describes benchmarking?
A. A process that involves comparing actual or planned project practices to those of comparable projects
B. A diagrammatic method used to visually organize information
C. A workflow branching model used to associate step in a process
D. A financial analysis tool used to estimate the strengths and weaknesses of alternatives

A

A process that involves comparing actual or planned project practices to those of comparable projects

20
Q

The quality management plan is a component of the ________, which describes how the organization’s quality policies will be implemented
A. Governance management plan
B. Program management plan
C. Project scope
D. Project management plan

A

Project management plan

21
Q

In using cost-benefit analysis in the plan quality management process, it can be noted that:
A. The primary benefit of meeting quality requirements is the reduced cost associated with project quality management activities
B. Quality cost cannot be evaluated in relationship to the expected benefit of quality in a given project
C. The primary benefits of needing quality requirements include less rework, higher productivity, lower cost, increased stakeholder satisfaction and increased profitability
D. The primary cost of meeting quality requirements is the increased rework to ensure stakeholder satisfaction.

A

The primary benefits of needing quality requirements include less rework, higher productivity, lower cost, increased stakeholder satisfaction and increased profitability

22
Q

Benchmarking involves comparing actual or planned project practices to those of comparable project with all of the following characteristics EXCEPT:
A. Comparing practices only within the same application area
B. To provide a basis for measuring performance
C. Comparing practices within the performing organization or outside of it
D. To identify best practices and generate ideas for improvement

A

Comparing practices only within the same application area

23
Q

All of the following are primary benefits of meeting quality requirements EXCEPT:
A. Fewer change orders
B. Lower costs
C. Less rework
D. Higher productivity

A

Fewer change orders

24
Q

Which of the following involves comparing actual or planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance?
A. PERT Chart
B. Benchmarking
C. Cost-benefit analysis
D. Matrix diagrams

A

Benchmarking

25
Q

The cost of quality associated with a project consists of one or more of which of the following costs?
A. Prevention, acquisition, and failure costs
B. Liability, acquisition, and failure costs
C. Prevention, appraisal, and failure costs
D. Appraisal, liability, and prevention costs

A

Prevention, appraisal, and failure costs

26
Q

Cost of quality includes all of the following EXCEPT:
A. Failing to meet requirements (rework)
B. Operating computers required for the project
C. Appraising the product or service for conformance to requirements
D. Preventing nonconformance to requirements

A

Operating computers required for the project

27
Q

Which of the following are primary benefits of meeting quality requirements?
A. Less rework and lower costs
B. Higher productivity and fewer change orders
C. Sponsor acceptance and on time schedule
D. Lower costs and fewer change orders

A

Less rework and lower costs

28
Q

What is the primary benefits of needing quality requirements when using cost benefit analysis in the plan quality management process?
A. Reduce cost and increase stakeholder engagement
B. Lower cost, increased sponsor satisfaction, and increased quality
C. Less rework, higher productivity, lower cost, increased stakeholder satisfaction, and increased profitability
D. Reduced cost associated with project quality management activities.

A

Less rework, higher productivity, lower cost, increased stakeholder satisfaction, and increased profitability

29
Q

All of the following are primary benefits of meeting quality requirements EXCEPT:
A. Less rework
B. Fewer change orders
C. High productivity
D. Lower costs

A

Fewer change orders

30
Q

What input to the Manage Quality process may influence quality assurance work and should be monitored within the context of a configuration management system?
A. Quality management plan
B. Quality metrics
C. Project documents
D. Process improvement plan

A

Project documents

31
Q

Which of the following best defines the purpose of test and evaluation documents?
A. They are used to map dependent activities to one another within a schedule
B. They are used to evaluate the achievement of quality objectives
C. They are used to in sensitivity analysis for comparing the relative importance of variables
D. They are used to determine the appropriate combination of inputs, tools, and techniques used to manage a project

A

They are used to evaluate the achievement of quality objectives

32
Q

Which of the following is a structured independent process used to determine if project activities comply with organizational and project policies and procedures?
A. Regulatory Compliance
B. Surveys
C. Audits
D. Interviews

A

Audits

33
Q

Manage quality is the process of:
A. Applying planned, systematic quality activities to ensure effective policing and conformance of the project team to the approved specifications.
B. Translating the quality management plan into executable quality objectives that incorporate the organization’s quality policies into the project
C. Assuring the implementation of appropriate specifications, which generally reduces the probability of the project being completed on schedule
D. Providing the project team and stakeholders with standards by which project performance is measured.

A

Translating the quality management plan into executable quality objectives that incorporate the organization’s quality policies into the project

34
Q

Which of the following describes test and evaluation documents?
A. A document used to determine the appropriate combination of processes, inputs, tools, techniques, outputs, and lifecycle phases to manage a project
B. A dependent activity that logically comes after another activity in a schedule
C. A special type of bar chart used in sensitivity analysis for comparing the relative importance of the variables
D. Project documents that describe the activities used to determine if the product meets the quality objectives stated in the Quality Management Plan.

A

Project documents that describe the activities used to determine if the product meets the quality objectives stated in the Quality Management Plan.

35
Q

What do affinity diagrams allow to be classified into groups for review and analysis?
A. A select group of concepts
B. A set of deliverables
C. A large number of ideas
D. A group of quality grades

A

A large number of ideas

36
Q

All of the following are true about affinity diagrams EXCEPT:
A. They allow large numbers of ideas to be classified into groups for analysis
B. They are used to identify the key issues to be prioritized as a set of decisions for implementation
C. They are part of the tools and techniques of Manage Quality process
D. They can be used to organize potential causes of defects

A

They are used to identify the key issues to be prioritized as a set of decisions for implementation

37
Q

Which of the following is the best definition of a quality audit?
A. A structured, independent process to determine if project activities comply with the organizational and project policies, processes, and procedures
B. A document that includes quality management issues, recommendations for corrective actions, and a summary of findings from quality control activities
C. Establishes the basic principles that should govern the organization’s actions as it implements its system for quality management.
D. A description of a project or product attribute and how to measure it.

A

A structured, independent process to determine if project activities comply with the organizational and project policies, processes, and procedures

38
Q

The main purpose of control charts is to:
A. Illustrate control limits that fit with sponsor requirements
B. Determine whether or not a process is stable or has predictable performance
C. Determine root cause analysis
D. Illustrate how various factors might be linked to potential problems

A

Determine whether or not a process is stable or has predictable performance

39
Q

Inputs to control quality include all of the following EXCEPT:
A. PERT chart
B. Project Management Plan
C. Quality Metrics
D. Work Performance Data

A

PERT chart

40
Q

What quality control tool may be used to gather data about customer satisfaction after the deployment of the product or service?
A. Questionnaires and Surveys
B. Audits
C. Quality improvement methods
D. Expert judgement

A

Questionnaires and Surveys

41
Q

Control charts have all of the following characteristics EXCEPT:
A. They can be used to monitor various types of output variables
B. They are used to illustrate how various factors might be linked to potential problems or effects
C. They are graphical displays of process data over time and against established control limits
D. They are used to determine whether or not a process is stable or has predictable performance

A

They are used to illustrate how various factors might be linked to potential problems or effects

42
Q

Which of the following is an output of Control Quality process associated with the Project Quality Management Knowledge area?
A. Data gathering checklists
B. Cause-and-effect diagrams
C. Work performance information
D. Approved change requests

A

Work performance information

43
Q

Which of the following is an input to control quality?
A. Risk register
B. PERT chart
C. Approved change requests
D. Issue log

A

Approved change requests

CAPM (12 decks)

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