SSGB Chapter 4

Question 1

Which of the following is not an input to Six Sigma Methodology - Define

Answer 1

Problem Statement

Inputs include need for project, core team identified, executive management sponsorship

Question 2

Which of the following is not a tool for Six Sigma Methodology - Define

Answer 2

Project Charter

Tools include- high level process maps, high level pareto charts, organizational hierarchy

Question 3

Which of the following is not an output for Six Sigma Methodology - Define

Answer 3

Organization hierarchy

Project chart, metrics, problem statement, roles and responsibilities

Question 4

Which of the following statements best describes a six sigma project. Six sigma projects satisfy:

Answer 4

One or more needs

A six sigma project may satisfy one or more needs.

Question 5

Motivation and support to initiate and sustain the six sigma project is provided by:

Answer 5

Executive sponsor

Motivation and Support to initiate and sustain the six sigma project is provided by Executive or Senior Management

Question 6

Who among the following resources should always be a part of six sigma project core team?

Answer 6

Green Belt or Black Belt

Six Sigma Green Belt or Black Belt should be a part of six sigma project core team

Question 7

Which of the following are benefits of process map (select the best answer)

Answer 7

All of the above

Benefits of process maps: - Helps clarify several process steps and process flow which may not be understood clearly before. - Helps all members of the team gain appreciation for the work being done by others in the team. - Visually shows the various alternatives possible and helps in selecting an appropriate solution.

Question 8

a graphic representation of processes in a company showing the sequence of tasks performed and their relationships is also called:

Answer 8

Process map

Process maps give a view of how work flows through the company. It is a graphic representation of processes in a company showing the sequence of tasks performed and their relationships

Question 9

A high level process map is defined early on in the project which shows major processes and this will be made more explicit and detailed as project team develops a better and more complete understanding of all the processes. This is an example of:

Answer 9

Progressive elaboration

Process maps are progressively elaborated: i.e. a high level process map is defined early on in the project which shows major processes and this will be made more explicit and detailed as project team develops a better and more complete understanding of all the processes.

Question 10

In a process map, a decision step is represented by which symbol?

Answer 10

Diamond

In a process map, we use a Diamond to represent a decision step i.e. different alternatives possible depending on the input to this step

Question 11

In process map, a process step or action taken is represented by :

Answer 11

Rectangle

In a process map we use a Rectangle to represent a process step or action taken. Each process step has one or more inputs, does some activity, and creates one or more outputs

Question 12

A principle which states that a small number of causes (20%) is responsible for a large percentage (80%) of the effect is also referred to as:

Answer 12

Pareto principle

Pareto principle (also referred to as 80-20 rule), states that a small number of causes (20%) is responsible for a large percentage (80%) of the effect

Question 13

Identifying and ranking which of the opportunities would yield maximum benefits and hence should be pursued first is done through:

Answer 13

Pareto chart

Pareto chart helps in identifying and ranking which of the opportunities would yield maximum benefits and hence should be pursued first.

Question 14

All the following are tools for idea generation EXCEPT:

Answer 14

Affinity Diagram

Affinity diagrams are used for Idea categorization

Question 15

Which of the following is a tool for Idea Categorization?

Answer 15

Multivoting

Multivoting is used for Idea categorization