SSGB Chapter 3

Question 1

Which of the following is negotiated in a project charter?

Answer 1

Project closure activities

Some important issues which need to be negotiated include Objectives, Boundaries, Resources, Project closure activities and Project transition activities

Question 2

Statement of what is in scope and what is out of scope for the project is also called:

Answer 2

Boundaries

Boundaries: Project boundary states explicitly what is in scope and what is out of scope for the project

Question 3

In which stage of the project, is there avoidance of conflict as team members begin to know each other?

Answer 3

Forming

Forming : Team members begin to know each other and their reason for being together. Usually, there is confusion around roles and responsibilities. This stage includes avoidance of conflict as team members get to know each other

Question 4

In which stage of team evolution, there is growing discontent with doing the same repetitive tasks

Answer 4

Adjourning

Adjourning: Either after completion of tasks or changes, team members leave for other tasks or new members are hired. There may be discontent with doing the same repetitive tasks and unless the group is consciously redeveloped, it will regress back to Forming / Storming stages

Question 5

In which stage of team evolution, is there maximum scope of conflicts?

Answer 5

Storming

Storming: As team members get to know each other, there is growing awareness of hidden agendas and if goals are not well defined, conflict may occur. Although there is conflict, typically there is advancement in task functions and roles.

Question 6

Recognition and self confidence is in which phase of Maslow`s hierarchy of needs

Answer 6

Esteem

In Maslow`s hierarchy of needs, Esteem includes:- Self-esteem, reputation, respect from others, recognition and self confidence

Question 7

As per Herzberg`s theory of motivators, short term changes in job attitudes and performance were achieved through:

Answer 7

Hygiene factors

Herzberg`s theory: motivators (satisfiers) were associated with long-term positive effects in job performance while the hygiene factors (dissatisfiers) consistently produced only short-term changes in job attitudes and performance, which quickly fell back to its previous level

Question 8

Which conflict handling technique is characterized with a “give and take” approach?

Answer 8

Compromising

Compromising: Bargaining and searching for solutions that bring some degree of satisfaction to the parties in a dispute. Characterized by a “give and take” attitude

Question 9

In a six sigma project, highest intensity of conflicts occurs over:

Answer 9

Schedules

The conflict intensity is maximum related to schedules

Question 10

Leadership style where manager does not interfere with subordinates is called:

Answer 10

Laissez faire

Laissez faire: Leadership style where manager does not interfere with subordinates – so subordinates are largely unsupervised, may lead to anarchy

Question 11

All the following are destructive roles in a six sigma project except:

Answer 11

Encourager

Encourager is a constructive role

Question 12

Determining driving forces and restraining forces is done as part of :

Answer 12

Force Field Analysis

The objective of force field of analysis is to clearly identify the driving forces and restraining forces. The objective here is to maximize driving forces for the changes and decrease the restraining forces.

Question 13

Which of the following is a consensus planning tool to prioritize issues?

Answer 13

Nominal Group Technique

Developed by Delbecq, Van de Ven and Gustafson in 1971, Nominal Group Technique (NGT) is used as a consensus planning tool to prioritize issues. It facilitates decision making and organizational planning where creative solutions are sought. It is usually carried out early on in a six sigma project to get feedback and buy-in from team members about creative ideas in the team.