SPECIAL - Non-interpretive skills Flashcards
Reactive, retrospective, “policing”; punitive, finger pointing; “who was at fault after a medical error”; old term - QA/QI/QC?
Quality assurance (QA)
Both prospective and retrospective; avoids assigning blame; goal is to create systems that prevent medical errors; continuous process - QA/QI/QC?
Quality improvement (QI)
System for maintaining a pre-determined level of quality; planning, inspection, corrective action if required - QA/QI/QC?
Quality control (QC)
Six improvement aims for the healthcare system
from IOM; safety, timeliness, effectiveness, efficiency, equity, patient-centeredness (“STEEEP”)
Quality care is…
coordinated, compassionate, innovative
Six core competencies of MOC
medical knowledge, interpersonal/communication skills, patient care, professionalism, practice-based learning/improvement, systems-based practice (“MIPPPS”)
Best practices (2)
dashboards, benchmarking
Measurement of the quality of an organization’s policies, products, programs, and strategy
benchmarking; helps determine improvements, achieve high performance, and improve performance
Visual display of the most important information needed
dashboard
PDSA (acronym)
Plan-Do-Study-Act
PDSA steps
plan = develop hypothesis, do = test hypothesis, study = analyze data, act = draw conclusions and determine next steps
Developing a hypothesis (P, D, S, or A?)
Plan
Testing the hypothesis (P, D, S, or A?)
Do
Analyze the data (P, D, S, or A?)
Study
Draw actionable conclusions and determine next steps (P, D, S, or A?)
Act
Improvement is most effective when… (PDSA)
multiple PDSA cycles are run in parallel or in rapid succession
Major quality improvement methodologies
PDSA, Lean Process Improvement, and Six Sigma
When and who published “To Err Is Human”?
IOM, 1999; part of Quality of Health Care in America project
Number of deaths attributable to medical error per year
44,000 to 98,000
Percentage of hospitalizations in which adverse events occur
3-4%
Percentage of adverse events leading to death
7-14%
Failure of a planned action to be completed as intended or use of a wrong plan to achieve an aim
medical error; highest risk locations are ER, OR, and ICU
Parent organization of Institute of Medicine
National Academy of Sciences (NAS)
Most medical errors were system errors or individual errors?
system errors