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professional practise > special communication requirements > Flashcards

special communication requirements Flashcards

1
Q

communication in RCVS code of conduct?

(1 mark)

A

11.16 where the client’s ability to understand is called into question, VS and VN need to consider whether any practical steps can be taken to assist the client’s understanding

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2
Q

what does the equality act 2010 ensure?

(3 marks)

A
  • clients are people + have rights
  • right to be treated fairly and with dignity
  • sets out protected characterists which cannot be discriminated against
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3
Q

what are the protected characteristics under the equality act 2010?

(9 marks)

A
  • age
  • disability
  • gender reassignment
  • marriage and civil partnership
  • pregnancy and maternity
  • race
  • religion or belief
  • sex
  • sexual orientation
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4
Q

which of the protected characteristics may impact communication?

(2 marks)

A
  • potentially all of them
  • need to address unconcious bias
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5
Q

what is transcultural nursing?

(1 mark)

A

specialism where nursing focuses on global cultures, comparative cultural caring, health and nursing.

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6
Q

how can non-verbal communication be influenced by culture?

(3 marks)

A
  • western culture requires personal space
  • latin american, japan and middle east feel comfortable standing close to others
  • asian and arabic patients feel eye contact is disrespectful
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7
Q

what is the importance of the animal in the family varying from culture to culture?

(3 marks)

A
  • islam sees dogs as unhygenic
  • indian cultures revere cows
  • clients are able to refuse treatment based on religious grounds i.e. blood transfusions
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8
Q

what percentage of the population have hearing loss?

(1 mark)

A

1 in 7

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9
Q

define deafness?

(1 mark)

A

usually use sign language as first language

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10
Q

define hard of hearing

(1 mark)

A

mild-severe deafness which may be progressive and started in older age

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11
Q

tips for communication with a Deaf patient?

(10 marks)

A
  • get client attention before speaking
  • face person whilst speaking
  • maintain eye contact
  • speak clearly and a little more slowly
  • do not cover mouth / exaggerate movements
  • rephrase rather than repeat
  • use signposting in conversation
  • write down instructions
  • utilise hearing loop systems for waiting room if available.
  • be patient!
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12
Q

what to consider for people with visual impairment?

(1 mark)

A

client may have varying degrees of visual impairment

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13
Q

how to communicate effectively with someone with a visual impairement?

(5 marks)

A
  • poilety ask if they have any communication preferences
  • introduce yourself and what you do
  • always talk to person directly, rather their sighted companion
  • avoid non-verbal cues, verbalize your actions
  • provide info in alternative way - audio, large print, braille
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14
Q

what is a learning disability?

(2 marks)

A

linked to cognitive impairment - no effect on general intelligence

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15
Q

communication with someone who has a learning disability?

(5 marks)

A
  • talk to client, remain respectful
  • make eye contact, build rapport, establish trust
  • explain actions / VS actions
  • assess as you go along
  • allow time
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16
Q

in order to improve communication:

(generally)

(5 marks)

A
  • have policies and systems in place
  • devote enough time
  • ensure adequate time
  • collaboration
  • increase communicative competence of staff
17
Q

regulation for mental capacity?

(1 mark)

A

mental capacity act 2005

18
Q

someone who lacks mental capacity?

(1 mark)

A

lacks capacity to give consent if they are unable to make a decision for themselves due to dysfunction of the brain / mind at time consent is being gotten.

19
Q

how to gain consent from someone who lacks mental capacity?

(3 marks)

A

you cannot
* try determine if they have legal guardian - power of attorney
* gain consent from someone close to the client e.g. family member

20
Q

why is a hording disorder relevant?

(2 marks)

A

excessive acquisition of possessions can mean safety is compromised
animals are often hordered and person may not be able to look after them

21
Q

what to do if dealing with someone who hords?

(3 marks)

A
  • treat client with dignity
  • consult welfare organisations (RCVS, police, etc)
  • ethical to report suspicion of non-accidental injury - benefits animal and may help client
22
Q

communication with children?

(5 marks)

A
  • those <18yr dont have capacity to make contracts (legally)
  • consider cost and welfare
  • seek consent from parents / guardians
  • care with supplying controlled drugs
  • <16yr should never be asked to sign consent form

professional practise (9 decks)

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