SOPs

Question 1

CaRes harness for 2-4 year olds

Answer 1

Provided by PAx
For use on EU registered AC
2-4 year olds up to 20kg
CC must ensure secured correctly
Must not be fitted to airbag seat belt or emergency row
No one can be sat directly behind
Brace position - chin resting on chest and hands on thighs

Question 2

Infant approved car seats

Answer 2

Must not be used on an airbag fitted seat belt
FWD facing only
Must have approved labelling visible at all times
Must not be in front behind and on an exit row, cross aisle or centre row segments adjacent to an exit - window seat preferably

Question 3

Booster seats

Answer 3

Pax may bring one
Must be stowed away when FSB on

Question 4

I/ESB on use on AESB seats

Answer 4

Must go on the non inflating side

Question 5

Boarding in abnormal situations (less CC)

Answer 5

Must be minimum 5 CC including FSM/nominated FSM
CC to board AC and carry out all pre flight checks, prepare galley toilets and cabin
When remaining CC board before PAX they must be briefed - all crew to be advised of discrepancies identified during pre flight safety and security checks

Question 6

ABP brief on land

Answer 6

HEADS DOWN FEET BACK

OPEN SEATBELT, GET OUT, LEAVE EVERYTHING BEHIND

WAIT STAND BACK

2 TO ASSSIST PEOPLE ON THEIR FEET

2 TO GO TO A SAFE DISTANCE AWAY FROM THE AIRCRAFT, CALL PEOPLE TOWARDS YOU

COME THIS WAY, JUMP JUMP, KEEP MOVING

Question 7

ABP brief DITCHING

Answer 7

HEADS DOWN FEET BACK

THIS IS AN EMERGENCY EVACUATE EVACUATE EVACUATE

OPEN SEATBELT, GET OUT, LEAVE EVERYTHING BEHIND

WAIT STAND BACK

2 CRAWL TO THE END OF THE RAFT CALL PEOPLE TOWARDS YOU

2 MAKE SURE BACK ARE TO THE SIDES

COME THIS WAY, INFLATE LIFE JACKET, CRAWL TO THE END

Question 8

When do PRM board the plane

Answer 8

-55min STD

Question 9

Bassinet, Trunkie, plane pal, child body support

Answer 9

Permitted but must be stowed away for take off and landing

Question 10

What is the traffic light system used for?

Answer 10

Assessing behaviour and determining appropriate response

Question 11

Conditions to be met prior to boarding commencing

Answer 11

1 member of flight crew must be in flight deck
Minimum CC complement
Pre flight checks and security checks complete
Jetway/steps must be safely alligned
Toilet forward of L1 must be locked, not used until FSB sign is off after take off

Question 12

Carriage of musical instruments

Answer 12

Max 2 per passenger. Must be secured in seat adjacent to the window and not obstruct exit. Max 75kg

Question 13

Door closure policy

Answer 13

Must be lialised with captain and not closed on ground staffs request
CC to resync customer CREW PLANIT for final TOB
only ground staff and safety personnel can close/open door from outside (once shut for take off)
FSM to close last door
FSM may reopen the door under exceptional circumstances ONLY

Question 14

What is the command given to arm the doors and who makes the PA

Answer 14

CC prepare doors for departure
FSM

Question 15

How will CC know that take off /landing is imminent

Answer 15

Double chime from flight crew

Question 16

When are CC released to commence duties

Answer 16

At 10,000ft when the seatbelt sign turns off. If there is turbulence flight crew may call nearest galley/PA to advise when duties can commence

Question 17

Sterile flight deck for landing

Answer 17

Gear down to slow down

Question 18

When can CC get up and disarm slides once landed?

Answer 18

Flight crew command “cabin crew prepare doors for arrival, passengers please remain seated until the FSB sign has been switched off”

Question 19

When can you not crack the door?

Answer 19

Must not be cracked for ventilation

Question 20

When are aircraft doors closed for departure?

Answer 20

-5min STD