SOP 305.1 Versadex Case Management Flashcards
It is the responsibility of the ___________to actively monitor and reviews the Unit’s Handle queue and V-mail.
Unit Sergeant
The Unit Sergeant has to review the Unit’s Handle and V-mail at least
twice a day
________provides a defined business practice that insures the review and resolution of these reports based upon the Unit’s resources.
Case Management
system
___________ are cases that must be reviewed to insure sufficient information is present in the report prior to submission for prosecution by the State Attorney Office. Cases that require additional investigation or have outstanding suspects will be assigned as a follow up. (Indicated by a dash in front of the
report number).
Routed Cases with an Arrest
______ are (Indicated by an asterisk *
following the submitting officer’s name). Cases that have been forwarded from another handle with a note attached explaining
specific investigative needs.
Routed Cases with a Case Note
All other Routed cases that are not
assigned as a follow up must have the Conclusion Block completed
by the _________
Unit Sergeant
A GO or SC entry that notifies a unit of information of interest or information that affects a unit. There are no “Investigative
Responsibility” attached.
Notifies:
A ________ are sent to a queue when another handle or employee has reviewed the GO and determined there is information in the report that could be of interest to another unit.
GO Notify
Pressing the _______ will display who added the “Notify” to the queue.
F10 (history) key
All cases should be reviewed to __________.
determine the value of the information provided.
Street checks are reviewed by the ______ to determine which unit(s) needs to view the information. _____ is responsible for sending the Street Checks to the appropriate
handle as a “Notify” (a Street Check cannot be sent as a “Route”). All Street Checks in the handle queue are to be reviewed and
forwarded to the appropriate detective(s).
Crime Analysis Unit
When a GO is assigned as a follow up to a
detective, it is_______ in the Case Management system until the follow up
is completed.
“active
When Routed cases are to be investigated, the _______ is responsible for adding a new follow up to the case for the
assigned detective.
unit Sergeant
When adding the follow up, the capacity will be added to meet the needs of the desired follow up. Generally the capacity
will be a ______________.
“6” (Investigate/Case Manager.)
________ establishes the time frame for the follow up investigation to be concluded.
Diary Date
The success in Case Management comes from what?
finding the right balance point that allows cases to be assigned, investigations completed and cases concluded in a
consistent fashion.
If cases do not meet Case Management principles (no workable leads), the ______
will close the case with the appropriate disposition (i.e. Inactive,
Administrative, Unfounded, etc.).
Sergeant
A “Notify” can be removed by opening the case and using the ____ key to Change Status or the “Notify” case can be removed right from the queue using the ____
F4 Key
Entering a code of ___in the status change field will delete the entry from the queue, while allowing any updates on the case to
come through.
“D”
Entering a code of ___ will delete the case from the queue and will block any updates on the case from coming back to the queue.
“X”
______ must frequently monitor their individual “work to do” queue throughout the workday.
Detectives
The _____ is an electronic “In” basket where
assigned “Follow Ups” are kept until completed.
queue
An assigned follow up appears in the _______with information on who assigned the follow up and when it is due to be
completed (diary date.)
“Work to Do” queue
An “_____ follow up will show a status of _____ and will remain in the queue until approved.
- “Open”
2. “unknown”
One of the steps in completing a follow up is to what?
Attach All V-Mail investigative request and communications to the G.O.
