SOP 305.1 Versadex Case Management

Question 1

It is the responsibility of the ___________to actively monitor and reviews the Unit’s Handle queue and V-mail.

Answer 1

Unit Sergeant

Question 2

The Unit Sergeant has to review the Unit’s Handle and V-mail at least

Answer 2

twice a day

Question 3

________provides a defined business practice that insures the review and resolution of these reports based upon the Unit’s resources.

Answer 3

Case Management

system

Question 4

___________ are cases that must be reviewed to insure sufficient information is present in the report prior to submission for prosecution by the State Attorney Office. Cases that require additional investigation or have outstanding suspects will be assigned as a follow up. (Indicated by a dash in front of the
report number).

Answer 4

Routed Cases with an Arrest

Question 5

______ are (Indicated by an asterisk *
following the submitting officer’s name). Cases that have been forwarded from another handle with a note attached explaining
specific investigative needs.

Answer 5

Routed Cases with a Case Note

Question 6

All other Routed cases that are not
assigned as a follow up must have the Conclusion Block completed
by the _________

Answer 6

Unit Sergeant

Question 7

A GO or SC entry that notifies a unit of information of interest or information that affects a unit. There are no “Investigative
Responsibility” attached.

Answer 7

Notifies:

Question 8

A ________ are sent to a queue when another handle or employee has reviewed the GO and determined there is information in the report that could be of interest to another unit.

Answer 8

GO Notify

Question 9

Pressing the _______ will display who added the “Notify” to the queue.

Answer 9

F10 (history) key

Question 10

All cases should be reviewed to __________.

Answer 10

determine the value of the information provided.

Question 11

Street checks are reviewed by the ______ to determine which unit(s) needs to view the information. _____ is responsible for sending the Street Checks to the appropriate
handle as a “Notify” (a Street Check cannot be sent as a “Route”). All Street Checks in the handle queue are to be reviewed and
forwarded to the appropriate detective(s).

Answer 11

Crime Analysis Unit

Question 12

When a GO is assigned as a follow up to a
detective, it is_______ in the Case Management system until the follow up
is completed.

Answer 12

“active

Question 13

When Routed cases are to be investigated, the _______ is responsible for adding a new follow up to the case for the
assigned detective.

Answer 13

unit Sergeant

Question 14

When adding the follow up, the capacity will be added to meet the needs of the desired follow up. Generally the capacity
will be a ______________.

Answer 14

“6” (Investigate/Case Manager.)

Question 15

________ establishes the time frame for the follow up investigation to be concluded.

Answer 15

Diary Date

Question 16

The success in Case Management comes from what?

Answer 16

finding the right balance point that allows cases to be assigned, investigations completed and cases concluded in a
consistent fashion.

Question 17

If cases do not meet Case Management principles (no workable leads), the ______
will close the case with the appropriate disposition (i.e. Inactive,
Administrative, Unfounded, etc.).

Answer 17

Sergeant

Question 18

A “Notify” can be removed by opening the case and using the ____ key to Change Status or the “Notify” case can be removed right from the queue using the ____

Answer 18

F4 Key

Question 19

Entering a code of ___in the status change field will delete the entry from the queue, while allowing any updates on the case to
come through.

Answer 19

“D”

Question 20

Entering a code of ___ will delete the case from the queue and will block any updates on the case from coming back to the queue.

Answer 20

“X”

Question 21

______ must frequently monitor their individual “work to do” queue throughout the workday.

Answer 21

Detectives

Question 22

The _____ is an electronic “In” basket where

assigned “Follow Ups” are kept until completed.

Answer 22

queue

Question 23

An assigned follow up appears in the _______with information on who assigned the follow up and when it is due to be
completed (diary date.)

Answer 23

“Work to Do” queue

Question 24

An “_____ follow up will show a status of _____ and will remain in the queue until approved.

Answer 24

1. “Open”

2. “unknown”

Question 25

One of the steps in completing a follow up is to what?

Answer 25

Attach All V-Mail investigative request and communications to the G.O.