Software troubleshooting

Question 1

What is it?

Answer 1

A logical step by step approach to monitoring, identifying, diagnosing and correcting errors.

Question 2

Troubleshooting

Answer 2

• Process of trial and error
• Write down your steps.
• take notes about error messages.
• Always check the cables.
• Make sure the computer hardware are properly connected.
• Restart the computer.

Question 3

Power button not starting computer

Answer 3

• Check if it’s plugged into an outlet. Ensure it’s a working outlet.
• Check power card to confirm that it’s plugged securely in the back of the computer case and the power outlet.
• If plugged into surge protector. Reset it by turning it off and then back on.
• if using a laptop, the battery may be low.

Question 4

Printing issues

Answer 4

• Check printer to see that it’s turned on and plugged into surge protector
• Ensure ink cartridge still has ink and paper is loaded into paper tray
• Ensure printer and computer are connecting correctly. Update OS
• Check printer’s USB card