Operational issues Flashcards
What are these?
issues which may jeopardise departments and organisations as a whole
Issues which may have an impact on moral, safety and the way staff perceive working conditions
- security
- health and safety
- disaster planning
- organisational issues
Security of information risks
- exposure of financial information
- payment of fines due to going against data protection act
- loss of business, bankruptcy, fines, court cases (legal fees)
What does data need to be secure from?
hacker, cyber thieves, loss, corruption, illegal duplication, manipulation
Health and safety
legal responsibility for employers to protect employees/customers in the workplace
Risks of not adhering to H&S
- negative publicity
- court cases (legal fees)
- compensation
- fines
Disaster and recover planning
- assess issues which could risk their assets, employees and running out of the business
- make a plan to reduce the risk and have place for alternative locations/facilities
Three levels of risk:
- small - network crash, corrupted hard drive, hack/virus
- medium - major hack, fire, corruption or backups
- large - earthquake, disaster
H&S risks
electrocution
trailing wires (tripping)
falling equipment (injury)
fire risk
Preventing electrocution
- use an RCB (residual current breaker)
- check insulation or wires often
- don’t allow drinks near computers
- check equipment often
Preventing trailing wires
- use cable ducts to make wires safe
- cover wires or have them tucked away
- use wireless connections
Preventing falling equipment
- use strong desks and tables to support heavy hardware
- use large desks and tables so hardware isn’t on the edge of table
Fire risk
- don’t overload sockets with too many items
- ensure good ventilation in the room
- have a fully tested C02/dry fire extinguisher
Checks to carry out on a regular basis (H&S)
- ensure you exercise every hour to prevent health risks
- don’t plug too many devices into an electrical socket
- don;t cover computers with paper/fabrics as theses can block ventilation holes
Health and safety regulations advise all computer systems have at least…
tillable and anti-glare screens, adjustable chairs, foot supports, suitable lighting, uncluttered work stations and frequent breaks/eye tests
Back and neck problems/strain
- caused by sitting in front of the computer screen for long periods of time in the same position
- use adjustable chairs to give correct posture
- use foot rests to reduce posture issues
- use tillable screens to ensure neck is at right angle
Repetitive Strain Injury (RSI)
- damage to fingers and wrists by continuous use of keyboard or repetitive clicking of mouse buttons
- ensure correct posture is maintained
- use ergonomic keyboards
- use voice-activated software
- take regular breaks
- use a wrist rest
Eyestrain
- staring at a screen too long or incorrect lighting
- ensure there’s no screen flicker
- change to LCD screens where flicker is less of a problem than with CRT screens
- anti-glare screens
- use window blinds to reduced sunlight reflecting from the screen
Headaches
- incorrect lighting, screen reflections, flickering screens
- anti-glare screen or window blinds to cut out reflections
- regular breaks
- gave your eyes tested
Ozone irritation
- laser printers in an office area (dry skin, respiratory problems)
- proper ventilation should exists to remove ozone gas as quick as possible
- laser printers should be houses in a designated printer room
- change to other types of printer if needed
Organisational policies
- policies to establish rules for acceptable behaviour and guidelines for best practice
- acceptable use of policy states what employees can/can’t do when using the network/internet/email
Code of conduct
- acceptable use of technology
- security
- disaster recovery
- technology standards
- network set up and documentation
- IT services
COC - acceptable use of technology
guidelines for the use of computers, fax machines, telephones, internet, email, voicemail and consequences for misuse
COC - security
guidelines for passwords, levels of access to the network, virus protection, confidentiality and usage of data
COC - disaster recovery
guidelines for data recovery in the event of a disaster and data back-up methods
COC - technology standards
guidelines to determine the type of software, hardware and systems will be purchased and used at the company, including those that are prohibited
COC - network set up and documentation
guidelines regarding how the network is configures, how to add new employees to the network, permission levels for employees and licensing of software
COC - IT services
guidelines to determine how technology needs and problems will be address, who in the organisation is responsible for employee technical training
