Social Security Documents: Rejection Reasons Flashcards
We see a document listing the taxpayer ID instead of the SSN
TIN is not acceptable (full SSN required)
The name on the social security card matches the user’s name, but we only see the last four digits of the SSN
Full SSN required
The user’s name is Vanessa Hutchinson but the social security card says Vanessa Worthington
Name does not match
We see an image of a paycheck. The name and addresses are exact matches.
Paycheck is not acceptable as pay stub
We see an LibertyTax application uploaded under the category 1099 w/ SSA.
Document was not of the expected type
We see a security card. The image is too fuzzy for us to see the first name.
Image is unclear or file cannot be opened
We see a W2 document folded in half.
Unable to view document type - full document page must be visible
We see the social security card placed on top of a birth certificate.
Cannot accept multiple proof types (identity, SSN, or CA residency) in the same upload
We see the backside of a social security card.
Front image of the document is required