Social Security Documents: Rejection Reasons

Question 1

We see a document listing the taxpayer ID instead of the SSN

Answer 1

TIN is not acceptable (full SSN required)

Question 2

The name on the social security card matches the user’s name, but we only see the last four digits of the SSN

Answer 2

Full SSN required

Question 3

The user’s name is Vanessa Hutchinson but the social security card says Vanessa Worthington

Answer 3

Name does not match

Question 4

We see an image of a paycheck. The name and addresses are exact matches.

Answer 4

Paycheck is not acceptable as pay stub

Question 5

We see an LibertyTax application uploaded under the category 1099 w/ SSA.

Answer 5

Document was not of the expected type

Question 6

We see a security card. The image is too fuzzy for us to see the first name.

Answer 6

Image is unclear or file cannot be opened

Question 7

We see a W2 document folded in half.

Answer 7

Unable to view document type - full document page must be visible

Question 8

We see the social security card placed on top of a birth certificate.

Answer 8

Cannot accept multiple proof types (identity, SSN, or CA residency) in the same upload

Question 9

We see the backside of a social security card.

Answer 9

Front image of the document is required