Social Security Documents: Rejection Reasons Flashcards

1
Q

We see a document listing the taxpayer ID instead of the SSN

A

TIN is not acceptable (full SSN required)

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2
Q

The name on the social security card matches the user’s name, but we only see the last four digits of the SSN

A

Full SSN required

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3
Q

The user’s name is Vanessa Hutchinson but the social security card says Vanessa Worthington

A

Name does not match

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4
Q

We see an image of a paycheck. The name and addresses are exact matches.

A

Paycheck is not acceptable as pay stub

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5
Q

We see an LibertyTax application uploaded under the category 1099 w/ SSA.

A

Document was not of the expected type

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6
Q

We see a security card. The image is too fuzzy for us to see the first name.

A

Image is unclear or file cannot be opened

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7
Q

We see a W2 document folded in half.

A

Unable to view document type - full document page must be visible

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8
Q

We see the social security card placed on top of a birth certificate.

A

Cannot accept multiple proof types (identity, SSN, or CA residency) in the same upload

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9
Q

We see the backside of a social security card.

A

Front image of the document is required

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