Residency Documents: Rejection Reasons Flashcards
You see a hand-written health insurance application
Applications are not accepted
Application shows, Samuel Stewart”
Document shows, “Shawn Stewart”
Name does not match
Selected category is shown as “Other Utility Bill” but what we see is actually an electric bill
Incorrect residency document type selected
The school record is addressed to “Mr. Smith”
Full name missing
The street name is blurry; you can’t tell what it says
Image is unclear or file cannot be opened
App shows “714 Loveside Way”
Document shows “682 Eagletalon Court”
Address on document does not match application
We see a picture of a California State ID
California Driver’s License or ID card is not accepted
We see a printed email from the school principal. It mentions “California,” but there is no mention of the user’s address.
Mailing address required
We see the front page of a lease agreement that shows the Designer Apartments letterhead but no hand-written signature page.
Signature is required
The apartment number on the document is different than the apartment number on the application.
Apartment/suite/unit number is missing or mismatch
We see an envelope from Progressive Insurance
Unable to view document type - full document page must be visible
We see a social security card on top of a utility bill
Cannot accept multiple proof types (identity, SSN, or CA residency) in the same upload
The system shows us two residency documents side by side. They are both Verizon bills. One is dated January 15th and the other was dated January 31st.
Documents from the same company must be of different billing cycles
The category the user chose is “Car or Boat Registration,” but the document we see is the car title.
Document was not of the expected type
Foreign school record is missing a photograph.
Photo required
