SMIS and AWD Flashcards
1
Q
What is very important to remember when opening a case in AWD?
A
Unlock it! (aka release it). By opening it you assigned it to yourself
2
Q
What does “Basic 3” stand for/mean?
A
It’s code for the examiner Lori Zimmerman…don’t ask me why. it’s weird
3
Q
In what document do you find the chart with the examiner’s codes and phone numbers?
A
Death Claims Roles and Teams in Thrivent AWD
4
Q
Before offering quick-claim ALWAYS warn them that…
A
they will have to provide their social security number
5
Q
In Mainframe, you see the code NCT. What does that acronym stand for?
A
NO! Do not try to memorize all the acronyms, there are too many of them! Instead, use the document “Death Claim SMIS Reason Codes”
