Small Business Evaluation Flashcards

1
Q

What is effectiveness ?

A

The degree to which a business has achieved its objectives.

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2
Q

What is efficiency?

A

How well a business uses resources to achieve objectives

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3
Q

What are performance indicators ?

A

Measurable statements which businesses use to evaluate performance.

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4
Q

What are financial indicators?

A

Found in the accounting records and are expressed in dollar terms.

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5
Q

What are non financial indicators?

A

Commonly expressed In real terms and often make use of qualitative data

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6
Q

What are financial statements?

A

Summaries the activities of a business over a period of time

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7
Q

What is net profit?

A

The difference between revenue earned from the operations of the business and any expenses incurred in earning that revenue.

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8
Q

What are expenses?

A

What is has cost the business to provide its services or sell its products

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9
Q

What is revenue?

A

What the business receives in the normal course of trading or operating, including sales, fees, interest, dividends, royalties and rent

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10
Q

What is profitability?

A

Measures the earning performance of the business and indicates the businesses ability to maximize profits

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11
Q

What is cost of goods sold?

A

The cost of materials used to produce the goods and any direct labour costs involved in producing the goods

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12
Q

What is balance sheet?

A

Shows a businesses assets and liabilities at a point in time using the heading as at to pinpoint when it was created

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13
Q

What are assets?

A

Items of value owned or controlled by the business and that can be given a monetary value

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14
Q

What are liabilities ?

A

Items of debt that the business owes

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15
Q

What is evaluation?

A

The process of assessing whether the business has achieved stated objectives.

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16
Q

What is owners equity?

A

Money given to the business by the owner for the purchase of resources and for undertaking operations

17
Q

What is liquidity?

A

The extent to which the business can meet its financial commitments in the short term

18
Q

What is solvency?

A

The extent to which the business can meet its financial commitments in the longer term

19
Q

What is gearing?

A

Measures the percentage of the assets of the business which are funded by external sources

20
Q

What is gross profit ratio?

A

Shows the amount of revenue that results in gross profit

21
Q

What is net profit ratio?

A

Shows the amount of revenue that results in net profit

22
Q

What is working capital ratio ?

A

Measures the level of current assets available to meet a businesses current liabilities

23
Q

What is customer satisfaction ?

A

The degree to which the businesses perceived performance meets a customers expectations.

24
Q

What is benchmarking?

A

Compares the strengths and weaknesses of a business against those of other successful businesses, with the aim of reforming those processes that are not achieving the businesses objectives.

25
Q

What is market share?

A

The share of the total market that a business has, expressed as a percentage.

26
Q

What is triple bottom line?

A

The economic, environmental and social performance of a business