Six Steps Of Service

Question 1

1

Answer 1

30 second greet and drinks (first round) within 2 minutes

Mark table with coasters once drink order is taken

Question 2

2

Answer 2

Offer suggestions for appetizers and entrees catered to their preferences and take their order within 5-6 minutes.
Mark table accordingly

Question 3

3

Answer 3

Quality check entrees after they try their dishes. Be specific as to what they ordered.
Time standard: 10-12 minutes to receive entrees.

Question 4

4

Answer 4

Refill drinks if/when needed

Question 5

5

Answer 5

Offer desserts by name and mark table with spoons and dessert plates.
Be check ready in the event that they decline to increase table turns.
Time standard: 5 minutes.

Question 6

6

Answer 6

Drop the check and pick it back up within 2 minutes. Wish the table a fond farewell by name.