Six Sigma Tools for Define and Measure Flashcards
What ways can you get the Voice of the Customer?
Surveys
Focus Groups
Face-to-face interviews
All of these
All of these
An example of a
Strength and Weakness is all except:
Organizational history
Workforce
Financial resources
Capital
Capital
An advantage of benchmarking is all except:
Showcases the features of the company’s product over others
Engine for the generation of new ideas and techniques
Increases workforce knowledge
Drives continuous improvement
Showcases the features of the company’s product over others
Which is not a component of Stakeholder
Analysis?
Helps us identify and abate resistance to change
They comprise of upstream and downstream management
To create barriers and obstacles
Promotes communication in an effort to attain buy-in
To create barriers and obstacles
The SWOT
analysis is a means toward:
Exiting a project that is failing
Assessing positives and negatives in the organization
Making profit
Managing a business crisis
Assessing positives and negatives in the organization
Our journey for developing CTS’s begins with the
Affinity Diagrams
VOC
Management
Product
VOC
In a QFD, the CTS’s are the
Who’s
When’s
How’s
What’s
What’s
*Quality function deployment (QFD)
The project team will consist of all except:
Master Black Belts
Customers
Executive Supporters
Black Belts
Customers
Customers can exist only externally.
False
When creating SIPOCS, we may discover __________________ we never knew we had.
Profit
Waste
Suppliers and customers
Defects
Suppliers and customers
*suppliers–inputs–process–outputs–customers (SIPOC) diagram
What is the term that describes the Purpose (or sometimes referred to as the Business Case) of a project?
The purpose or business case of the project is to get committed resources.
The purpose or business case of the project is to solve all problems.
The purpose or business case of the project is to identify the goal or end result.
The purpose or business case of the project is to create boundaries only.
The purpose or business case of the project is to identify the goal or end result.
What may happen if you don’t negotiate resources and secure commitments from team members?
Project could be delayed slightly
Project would likely fail
Project could proceed as normal
None of the above
Project would likely fai
An Activity Network Diagram will allow you to:
Sequence activities with start and end dates.
Omit dates.
Rank according to importance.
Precedence is not considered.
Sequence activities with start and end dates.
What is usually the first question your stakeholders will likely ask?
Do we really have time to correct this problem?
How long will this project take?
They will have no questions.
Why do we want to resolve this problem?
How long will this project take?
What is the purpose of using sticky notes and broad markers when brainstorming?
Sticky notes for no apparent reason
Broad marker directly onto the whiteboard is best.
Sticky notes for portability and broad marker for visibility
Sticky notes for portability and broad marker for visibility
A Priority Matrix Chart (Type L) is good for what?
Ability to discover cause-and-effect.
Ability to look like a tree diagram.
Ability to weigh or quantify attributes to items based on importance.
Ability to include a precedence diagram.
Ability to weigh or quantify attributes to items based on importance.
Tree Diagrams are useful for what?
Explore possible problem areas
Illustrating the affinities as branches of other affinities
To capture new ideas
To indicate relationships among the elements
Explore possible problem areas
Illustrating the affinities as branches of other affinities
To capture new ideas
To indicate relationships among the elements
The Six Sigma Phase Review is useful for what purpose?
To brainstorm and start a new project, forget the old project.
To inform only internal project team members
The six sigma phase review serves no particular purpose
To communicate the status of completion of the project and introduce any obstacles that could jeopardize the project’s success.
To communicate the status of completion of the project and introduce any obstacles that could jeopardize the project’s success
What is a good reason to use a Relationship Chart?
When you want to explore the cause-and-effect between elements
When there are no definable actions to take.
When you need to sequence activities with start and end dates.
When you want to compare mutually exclusive alternatives.
When you want to explore the cause-and-effect between elements
What event would status reporting, forecasting, and lessons learned be a part of?
When defining a project charter
A brainstorming session
When developing a project plan
A six sigma phase review
A six sigma phase review
Which answer describes what a mean is?
The center of the dataset
The sum of the observations divided by the number of observations
The mode of a dataset
The sample variance
The sum of the observations divided by the number of observations
What is the method for measuring the reliability of conclusions about a population based on information obtained from a sample of the population?
Descriptive statistics
Inferential statistics
The mode
A sample standard deviation
Inferential statistics
What is the range?
The variation from the mean
The difference between the maximum and the minimum observances of data.
The square of the variance
The square root of the median
The difference between the maximum and the minimum observances of data.
Which is true about sample standard deviation?
Has no value at all
It is the square of the variation
Same as sample variance
It is the square root of the variation
It is the square root of the variation
