Six Sigma Green Belt Graded Quiz Flashcards
Under the Kano Model, performance attributes are
stable over time.
False
* The Kano Model is an insightful way of understanding, categorizing, and prioritizing 5 types of Customer Requirements (or potential Features) for new products and services.
In the Kano Model, basic requirements are the
ones that customers take for granted.
True
The best way to identify customer wants and
needs is to ask your customers and potential customers.
True
Which of the following types of attributes are
specifically identified by customers as wants and needs.
Performance
Basic
Delighters
All of the above
Performance
Benchmarking is simply comparing performance
measures with high performing organizations.
False
*Benchmarking is the practice of comparing business processes and performance metrics to industry bests and best practices from other companies. Dimensions typically measured are quality, time and cost.
Which of the following identifies relationships
and their strength?
Gantt Chart
Interrelationship diagraph
Matrix diagram
Process decision program chart
Matrix diagram
Which of the following tools would be the best
choice to manage and monitor the progress of a project?
Interrelationship diagraph
Process decision program chart
Gantt Chart
Matrix diagram
Gantt Chart
Process Capability allows us to compare
variation in the process, with process specifications.
True
A primary feature of a reactive problem solving
model such as 8D is the inclusion of a containment step.
True
In a normal distribution, what percentage of the
values would you expect to find between minus 2 standard deviations and plus 2 standard deviations?
99.73%
68%
95.5%
100%
- 5%
* In statistics, the 68–95–99.7 rule, also known as the empirical rule, is a shorthand used to remember the percentage of values that lie within an interval estimate in a normal distribution: 68%, 95%, and 99.7% of the values lie within one, two, and three standard deviations of the mean, respectively.
