Situational Questions Flashcards
If a customer has Content Filtering, Gateway and 24x7 support on a TZ300 device, which bundle does the customer have?
CGSS!
If a customer has security services expiring in the future and the support already showing expired and the customer wants a 1 year renewal, what is something you need to mention to the customer?
The support will backdate as it is already expired and they are purchasing a 1 year renewal. They can buy the support reinstatement fee or a multi-year renewal to bypass the backdating.
If a customer wants the same services of CGSS on a TZ370, which bundle do you offer them?
Threat Bundle!
If a customer has a TZ570, can they buy AGSS on it?
No, but they can buy EPSS which has the same services! AGSS is for Gen 6/ 6.5 only.
If a customer wants to purchase hardware right now, can you take a payment for it?
No, all hardware sales must go through a reseller
If a customer has a TZ400 and they want Content Filtering, Gateway, 24x7 support and Capture ATP, which bundle do you offer?
AGSS!
If a customer decides to upgrade but does not have a partner, what is your next step?
SSP Program- this is to assign the customer a partner when they did not have one
If a customer purchased a renewal with a partner but the renewal is still open, what is the missing step to finalize the renewal?
Ask them for the activation key! The key is sent when they purchase with a partner and needs to be applied to the device for services to begin.
If a customer is ready to discuss the SUP program, what is the next step?
Schedule a sizing call with the customer and an SE
True or False- If a customer has a partner listed on their CTA, that means that is the only partner they will work with?
False! This means the previous renewal was completed by that partner but does not mean the customer wants to continue working with them.
If a customer needs a new device but does not have a trade in, what can you offer them?
The total secure part numbers! This comes with the hardware and 1 year of service- located in the price list at the top in the black
If the customer is ready for an upgrade but has remaining services on their old unit and wants to wait for the services to expire, what is something you can tell them that will push the customer to upgrade now?
The remaining services will roll over to the new device at no cost! That way they can upgrade now and not lose any money on their existing unit.
When getting on to a sizing call with an SE and a customer, who runs point on the call?
You do! You are their sales person and the SE is only there for technical advice.
If a customer is looking for a central management tool to manage multiple devices, what product do you recommend?
NSM!
If a customer has a TZ350, what generation is it?
Gen 6.5
