Bundles and Devices

Question 1

What are the components of the Gateway license?

Answer 1

Anti-virus, anti-spyware, intrusion prevention, application control and application visualization

Question 2

What does CGSS stand for and which licenses does it include?

Answer 2

Comprehensive Gateway Security Suite:
Gateway, Content Filtering and 24x7 Support

Question 3

What does AGSS stand for and which licenses does it include?

Answer 3

Advanced Gateway Security Suite:
Gateway, Content Filtering, Capture ATP, and 24x7 Support

Question 4

What do you get with a 24x7 support license?

Answer 4

Customer support 24x7
Firmware and Software updates
Hardware Warranty

Question 5

What is Capture ATP?

Answer 5

Capture Advanced Threat Protection
Scans for unknown threats! Sandboxing technique. Prevents Zero-day threats.

Question 6

How does Capture ATP work?

Answer 6

When the the system sees something it does not recognize through behavior scanning, it sends it to the cloud environment, forces it to deploy and see what it is.
(Think of it as a really fast incubation period)

Question 7

What happens when support is expired and a customer renews for one year?

Answer 7

Support will backdate to the expiration date.

Question 8

When applying a reinstatement license, what is VERY important?

Answer 8

Apply the reinstatement license FIRST, then the renewal license. Otherwise it will still backdate!

Question 9

What are 2 ways to prevent support from backdating?

Answer 9

Multi-year renewal or a reinstatement fee.

Question 10

Does Gateway come with support?

Answer 10

No, they need to buy it separately

Question 11

What comes with EPSS and what does it stand for?

Answer 11

Essential Protection Security Suite!

Same as AGSS- Gateway, Content Filtering, 24X7 Support, CAPTURE ATP
PLUS Anti-Spam!

Question 12

What comes with APSS and what does it stand for?

Answer 12

Advanced Protection Security Suite!

Everything in EPSS- Gateway, Content Filtering, 24x7 Support and Capture ATP
PLUS NSM Essential (with 7 day reporting)

Question 13

What is TPSS and what does it come with?

Answer 13

Threat Protection Security Suite!

Same as CGSS- Gateway, Content Filtering and 24x7 Support

Question 14

What are the only 3 models that you can sell TPSS on?

Answer 14

TZ270, TZ370 and TZ470

Question 15

How do you know what generation firewall the customer has?

Answer 15

Generation 6- Device ends in double zeros (TZ300)
Generation 6.5- Device ends in 50 (TZ350)
Generation 7- Devices ends in 70/700 (TZ370/ Nsa3700)

Question 16

How do you know if a device is still current and can be sold/ renewed?

Answer 16

Check the lifecycle Chart!
See if the device is EOL (End of life)
*SonicWall.com Link

Question 17

What does it mean when a device enters its EOL cycle?

Answer 17

EOL (End of Life) cycle is a 5 year period that SonicWall does not sell the devices new but still supports them. After the 5 years, the device is no longer supported and you can not renew the device.
*Renewal costs escalates once a device enters its EOL cycle

Question 18

What customer does a TZ product target?

Answer 18

SMB! Small to Medium Business

Question 19

What customer does a NSa product target?

Answer 19

Mid sized enterprises!

Question 20

What customer does a NSsp product target?

Answer 20

Large enterprises!