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SHRM CP > SHRM CP: People > Flashcards

SHRM CP: People Flashcards

1
Q

Lean Six Sigma

A

Streamlines processes and eliminates activités identified as waste.

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2
Q

Lean Six Sigma (8 Waste Types)

A

Defects, Overproduction, Waiting, Nonutlized Talent, Transportation, Inventory, Motion, Extra Processing

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3
Q

PMP Performance Domains (5)

A

Initiating, Planning, Executing, Monitoring, Closing

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4
Q

Gantt Chart

A

Date and time based bar chart used to display a graphical depiction of critical deadlines for planning, scheduling, and monitoring project timelines

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5
Q

Organizational Vision Statement

A

What the organization would like to look like 10 or 20 years from now if it were to accomplish all of its strategic goals

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6
Q

Organizational Mission Statement

A

Communicate the purpose and direction of the organization to employees, vendors, customers, and stakeholders

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7
Q

Michael Porter Competitive Edge Strategies (3)

A

Cost Leadership
Differentiation Strategy
Focus or Niche Strategy

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8
Q

Porter’s Fiver Forces Model of Competition

A 
Suppliers
Buyers
Rival Firms
Substitute Products
Potential Entrants
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9
Q

Fair Credit Reporting Act

A

Employers must notify applicants that they administer background checks and candidates must authorize releasing their personal information

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10
Q 
HR Metrics
Revenue Factor
Revenue Per Labor Costs
Human Capital ROI
Turnover Rate
Time to Fill
A

Revenue Factor: Measure of effectiveness (Rev/Total Employees)
Revenue Per Labor Costs: Measure of Efficiency (Rev/Labor Cost)
Human Capital ROI
Turnover Rate:
Time to Fill: Total Days Elapsed since requisiton

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11
Q

Civial Rights Act Section 703(E)

A

It it legal to discriminate on the basis of sex, religion, or national origin, in special occasions where the specific characteristic is a “bona fide occupational qualification” BFOQ

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12
Q

Interviews: Structured, Semi-Structured, Unstructured

A

Prepared Questions or Multiple Choice
Guided Questions w/ Interviewer follow up questions
Conversational

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13
Q

Written Employment Contracts Must Include

A 
What is being offered 
Rate of pay
benefits
perks
performance expectations
probationary periods
proprietary information
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14
Q

What is the 20-Factor Test

A

IRS guideline to determine how workers should be classified as employees or independent contractors

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15
Q

Job Enrichment

A

A management theory involving redesigning roles so that they have more meaning, are less monotonous, and are more challenging to the employee. Responsibility, Recognition, Achievement, Advancement, Self-Actualization

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16
Q

Four Key Elements of Organizational Culture

A

Norms: inferred by specific situation - punctuality, professionalism
Values: Collective beliefs, ideals, feelings
Artifacts: tangible traits that portray core beliefs
Assumptions: Basis of how people think

17
Q

Six Core Steps for Modifying Org Culture

A 
Culture Audit
Assess Need For Change
Unfreeze Current Culture
Leadership Team Support
Intervention Strategy
Transitional Change Process
18
Q

Common Performance Evaluation Dilemma

A

Whether to focus on outcomes and results or behaviors and activities

19
Q

Forms of Employee Ranking (3)

A

Straight Ranking: List 1,2,3, etc…
Alternative Ranking: Choose Best and Worst, remove from list, then repeat process
Paired Comparison: Evaluated two at a time until you have evaluated all

20
Q

*Behavioral Based Appraisal Methods (3)

A

Management By Objectives: focus on accomplishing the results
Anchored Rating Scale: assigning numerical values to performances, less subjective
Behavior Observation Scales: Focus on frequency of behaviors rather than on quality of performance

21
Q

Kirkpatricks Four-Level Evaluation Method

A

Purpose: To analyze the effectiveness of training programs

1) Reaction - measures how people respond to the training
2) Learning - what objectives people have learned
3) Behavior - measures the change in behavior
4) Results - effects of training on key results

22
Q

*On The Job Training Methods (5)

A 
Job Instruction 
Apprenticeships
Internships
Job Rotation/Cross Training
Coaching/Counseling
23
Q

ADDIE Model

A

Analysis- gather data, identify problems
Design - learning objectives and goals, delivery method
Development - create or purchase training materials
Implementation - deliver to target audience, observe
Evaluation - compare training results to objectives

24
Q

Define Andragogy

A

The practice of teaching adult learners

25
Q

Explicit Knowledge vs Tacit Knowledge

A

Explicit: can be formalized, communicated, found in job manuals
Tacit: is personal, based on past experiences

26
Q
  • Bloom’s Taxonomy of Learning (6 Stages)
A 
Knowledge
Comprehension
Application
Analysis 
Synthesis 
Evaluation
27
Q

Family and Medical Leave Act (FMLA), ADA Reference

A

Employers provide eligible employees with 12 weeks of job protected leave each yer to address personal or family illness. ADA protects those who have to care for children with disability

28
Q

Short Term Disability & Long Term Disability

A

(STD) Private Insurance provision that runs from 90-180 days and covers 60-75% of wage replacement

(LTD) usually operates concurrently and runs from 24-36 months

29
Q

Profit Sharing vs Gainsharing

A

Profit Sharing: employees receive regular pay and a share of company profits (stock)
Gainsharing: employees receive benefits based on improved productivity. Fall into three categories Scalon, Rucker, Improshare

30
Q

What does Social Security Cover (FICA)

A

Old age and disability benefits
Benefits for depends or retired, disabled, or deceased workers
Lump-sum death benefits
Medicare

31
Q

Workers Compensation Benefits

A

Medical Expenses
Wage Replacement Payments
Death Benefits

32
Q

*Unemployment Compensation (Federal Unemployment Tax Act) What does it cover? Responsibility of Individual?

A

Employees typically receive half their wages

Individual is available and readily seeking employment

33
Q

Cafeteria Plan: What is it, what types of benefits

A 
Employer plan providing participants with certain benefits on a pre tax basis 
Health Care Coverage
Dental
Dependent Care
Short/Long Term Disability 
Group-Term Life Insurance
34
Q

Health Care Insurance Plans Overview
Fee for Service
PPO
HMO

A

Fee for Service: employee decides what services and what provider, paid by both employee and employer
Preferred Provider Organization (PPO): Insurances contract to provide lower fees
Health Maintenance Organization (HMO): Emphasizes Fixed cost preventative care
*Point of Service and Customer Directed are also plans

35
Q

Wage Garnishment

A

25% of an employees disposable weekly earnings can be withheld in order to pay a debt.

SHRM CP (5 decks)

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