SHRM CP: People Flashcards
Lean Six Sigma
Streamlines processes and eliminates activités identified as waste.
Lean Six Sigma (8 Waste Types)
Defects, Overproduction, Waiting, Nonutlized Talent, Transportation, Inventory, Motion, Extra Processing
PMP Performance Domains (5)
Initiating, Planning, Executing, Monitoring, Closing
Gantt Chart
Date and time based bar chart used to display a graphical depiction of critical deadlines for planning, scheduling, and monitoring project timelines
Organizational Vision Statement
What the organization would like to look like 10 or 20 years from now if it were to accomplish all of its strategic goals
Organizational Mission Statement
Communicate the purpose and direction of the organization to employees, vendors, customers, and stakeholders
Michael Porter Competitive Edge Strategies (3)
Cost Leadership
Differentiation Strategy
Focus or Niche Strategy
Porter’s Fiver Forces Model of Competition
Suppliers Buyers Rival Firms Substitute Products Potential Entrants
Fair Credit Reporting Act
Employers must notify applicants that they administer background checks and candidates must authorize releasing their personal information
HR Metrics Revenue Factor Revenue Per Labor Costs Human Capital ROI Turnover Rate Time to Fill
Revenue Factor: Measure of effectiveness (Rev/Total Employees)
Revenue Per Labor Costs: Measure of Efficiency (Rev/Labor Cost)
Human Capital ROI
Turnover Rate:
Time to Fill: Total Days Elapsed since requisiton
Civial Rights Act Section 703(E)
It it legal to discriminate on the basis of sex, religion, or national origin, in special occasions where the specific characteristic is a “bona fide occupational qualification” BFOQ
Interviews: Structured, Semi-Structured, Unstructured
Prepared Questions or Multiple Choice
Guided Questions w/ Interviewer follow up questions
Conversational
Written Employment Contracts Must Include
What is being offered Rate of pay benefits perks performance expectations probationary periods proprietary information
What is the 20-Factor Test
IRS guideline to determine how workers should be classified as employees or independent contractors
Job Enrichment
A management theory involving redesigning roles so that they have more meaning, are less monotonous, and are more challenging to the employee. Responsibility, Recognition, Achievement, Advancement, Self-Actualization
Four Key Elements of Organizational Culture
Norms: inferred by specific situation - punctuality, professionalism
Values: Collective beliefs, ideals, feelings
Artifacts: tangible traits that portray core beliefs
Assumptions: Basis of how people think
Six Core Steps for Modifying Org Culture
Culture Audit Assess Need For Change Unfreeze Current Culture Leadership Team Support Intervention Strategy Transitional Change Process
Common Performance Evaluation Dilemma
Whether to focus on outcomes and results or behaviors and activities
Forms of Employee Ranking (3)
Straight Ranking: List 1,2,3, etc…
Alternative Ranking: Choose Best and Worst, remove from list, then repeat process
Paired Comparison: Evaluated two at a time until you have evaluated all
*Behavioral Based Appraisal Methods (3)
Management By Objectives: focus on accomplishing the results
Anchored Rating Scale: assigning numerical values to performances, less subjective
Behavior Observation Scales: Focus on frequency of behaviors rather than on quality of performance
Kirkpatricks Four-Level Evaluation Method
Purpose: To analyze the effectiveness of training programs
1) Reaction - measures how people respond to the training
2) Learning - what objectives people have learned
3) Behavior - measures the change in behavior
4) Results - effects of training on key results
*On The Job Training Methods (5)
Job Instruction Apprenticeships Internships Job Rotation/Cross Training Coaching/Counseling
ADDIE Model
Analysis- gather data, identify problems
Design - learning objectives and goals, delivery method
Development - create or purchase training materials
Implementation - deliver to target audience, observe
Evaluation - compare training results to objectives
Define Andragogy
The practice of teaching adult learners
Explicit Knowledge vs Tacit Knowledge
Explicit: can be formalized, communicated, found in job manuals
Tacit: is personal, based on past experiences
- Bloom’s Taxonomy of Learning (6 Stages)
Knowledge Comprehension Application Analysis Synthesis Evaluation
Family and Medical Leave Act (FMLA), ADA Reference
Employers provide eligible employees with 12 weeks of job protected leave each yer to address personal or family illness. ADA protects those who have to care for children with disability
Short Term Disability & Long Term Disability
(STD) Private Insurance provision that runs from 90-180 days and covers 60-75% of wage replacement
(LTD) usually operates concurrently and runs from 24-36 months
Profit Sharing vs Gainsharing
Profit Sharing: employees receive regular pay and a share of company profits (stock)
Gainsharing: employees receive benefits based on improved productivity. Fall into three categories Scalon, Rucker, Improshare
What does Social Security Cover (FICA)
Old age and disability benefits
Benefits for depends or retired, disabled, or deceased workers
Lump-sum death benefits
Medicare
Workers Compensation Benefits
Medical Expenses
Wage Replacement Payments
Death Benefits
*Unemployment Compensation (Federal Unemployment Tax Act) What does it cover? Responsibility of Individual?
Employees typically receive half their wages
Individual is available and readily seeking employment
Cafeteria Plan: What is it, what types of benefits
Employer plan providing participants with certain benefits on a pre tax basis Health Care Coverage Dental Dependent Care Short/Long Term Disability Group-Term Life Insurance
Health Care Insurance Plans Overview
Fee for Service
PPO
HMO
Fee for Service: employee decides what services and what provider, paid by both employee and employer
Preferred Provider Organization (PPO): Insurances contract to provide lower fees
Health Maintenance Organization (HMO): Emphasizes Fixed cost preventative care
*Point of Service and Customer Directed are also plans
Wage Garnishment
25% of an employees disposable weekly earnings can be withheld in order to pay a debt.
