SGT chap 4 Flashcards
Herzbergs 2 factor theory & sources of satisfaction
Motivators : The work itself // promotion or advancmeent// social recognition // self achivement etc..
Hygiene factors: Physical working conditions // Salary & social benefits // Employment security // organisation principles// Status & prestige // relations with peers
Event related sources of psychological stress at work
Work-life context
MArket related sources of psychological stress at work
Contacts with the public
Organisational sources of psychological stress a work
Time and results / target requirements, workload, work schedule
Socio-personnal sources of psychological stress at work
Interactions with colleagues, role management, supervisor’s leadership
Technical sources of psychological stress
Noise, handling of heavy loads, slow IT
tangible stress symptoms
Fatigue, maux de tete/estomac, tension musculaire , changement de l’appétit, grincage de dents, changement dans la libido, vertige
The risk analysis
risk analysis
Staff engagement survey
staff engagement survey
Ergonomics
I.E change job context to match capabilities & limitations of employees, eg : have safe building (hanrails, lights..) & furniture (automatic shutoffs)
Agile management theory
level of maturity of the manager
MBTI personality test
L’indicateur de type Myers – Briggs (MBTI) est un questionnaire d’auto-évaluation introspectif indiquant différentes préférences psychologiques dans la façon dont les gens perçoivent le monde et prennent des décisions.
Counter productive work behavior
counter prod beh
Vicious cycle / Circle of dissatisfaction
Job stress & dissatisfaction /// Intention to leave job /// Evaluation of cost of leaving & opportunities /// Evaluation & comparison of job alternatives /// Decision to leave /// Turnover: Individual or collective
