SET 3

Question 1

The purpose of an investigation is to __________________.

Answer 1

OBTAIN ADDITIONAL INFORMATION

Question 2

When students attempt to perform new tasks under instructor supervision, when is success attained?

Answer 2

when they can perform the task safely without instructor input

Question 3

How should a company officer handle a discrepancy dealing with the duties of an engine company at a fire scene?

Answer 3

Refer the problem to an officer higher in the organization.

Question 4

A citizen’s complaint about comments made by a fire fighter on an incident scene is an example of what type of problem that a fire officer may experience?

Answer 4

external

Question 5

The fast and loud aspects of a typical Western world emergency response can be taken differently by people from different cultures. What is one way it might be perceived?

Answer 5

embarrassing

Question 6

What can a fire department do to reinforce the basic training that volunteers receive during the initial CERT training program?

Answer 6

administer periodic refresher

Question 7

When, relative to the annual evaluation, should fire fighters who are not meeting expectations know there is a problem?

Answer 7

10 weeks before the eval is due

Question 8

On a live fire training evolution, each handline is required to flow a minimum of how many gallons per minute?

Answer 8

95 gpm

Question 9

In general, at what level should a problem be solved within an organization?

Answer 9

at the lowest level

Question 10

What is the first step in Michael Taigman’s conflict resolution model?

Answer 10

drain the emotional bubble

Question 11

The census collects and identifies a massive amount of information about what aspect of the nation?

Answer 11

demographics

Question 12

According to the Conscious Competence Learning Matrix developed by Dr. Thomas Gordon in the 1970s, what is the highest level of competence a fire fighter may display?

Answer 12

level 4

Question 13

The objective of presentation is to introduce the students to the subject matter, explain the importance of the topic, and ___________________.

Answer 13

create interest in the presentation

Question 14

When fire officers are asked incidental things from citizens, such as where the nearest flu shot clinic is, and they do not know the answer, what should they do?

Answer 14

Make every effort to find out and leave the citizen satisfied.

Question 15

Normally, how long is an informal written reprimand active?

Answer 15

1 year

Question 16

After which type of incident, if any, should fire officers review events with their crews?

Answer 16

after all incidents

Question 17

OSHA requires that anyone who uses SCBA in work assignments must be trained in its use and ___________________.

Answer 17

fit tested in it

Question 18

A state of opposition between two parties is an example of ______________.

Answer 18

conflict

Question 19

When providing training, fire officers act in another role besides instructor. What other role?

Answer 19

coach

Question 20

What does the D stand for in the ABCD of public education course design?

Answer 20

degree

Question 21

What is one of the two situations in which the autocratic leadership style is indicated?

Answer 21

when the fire company is involved in a high-risk emergency scene activity

Question 22

Fire officers benefit from using a project plan which lists tasks, responsibilities, and __________________.

Answer 22

due dates

Question 23

Which of the following is the minimum level of training to become a supervisory fire officer?

Answer 23

fire officer 1

Question 24

A near-miss, fire-ground problem, or performance deficiency are all indicators of a need for _____________.

Answer 24

additional training

Question 25

The specific behavior to perform, the conditions in which it must be performed, and the performance measure are all part of what?

Answer 25

an objective statement

Question 26

The types of problems fire officers encounter can be divided into four broad categories. What is one of those categories?

Answer 26

in house issues

Question 27

What is the first step when developing a specific training program that is not already an existing program or lesson plan?

Answer 27

asses the need

Question 28

A complaint is often a manifestation of what else?

Answer 28

a conflict

Question 29

A mistake is an error or fault resulting from defective judgment, deficient knowledge, or ___________________.

Answer 29

carelessness

Question 30

What trend was started when The National Fire Protection Association (NFPA) helped standardize fire fighter training by publishing the inaugural edition of NFPA 1001, Standard for Fire Fighter Professional Qualifications, in 1974?

Answer 30

consensus standards

Question 31

To require a fire fighter to perform with a rusty skill set in an emergency situation is considered to be______________________.

Answer 31

dangerous

Question 32

Is end-of-class testing written or practical?

Answer 32

it can be either

Question 33

Should leadership style change from the time of size-up to the time of execution of the chosen plan?

Answer 33

Yes, democratic is appropriate for size-up, while autocratic is apt once the operation is underway.

Question 34

Which of the following is the minimum level of training to become a managing fire officer?

Answer 34

fire officer 2

Question 35

What agency mandates early bloodborne pathogens training in the fire service?

Answer 35

OSHA

Question 36

In situations where a complaint is directly related to actions taken by officers to whom the complaint is being presented, what is the rule of thumb for them?

Answer 36

do not explain or excuse

Question 37

Is it ever appropriate for a fire department to make an effort to speak a non-English language in the United States?

Answer 37

Yes, some major city departments have gone so far as to make such a language the primary language of the station.

Question 38

A fire fighter complaining about work assignments in a fire station would be an example of what category of problem that a fire officer may encounter?

Answer 38

in house

Question 39

What is the strongest force that influences the performance and commitment of a volunteer fire fighter?

Answer 39

effective leadership

Question 40

Fire officers should avoid spending longer than ______________ on any one lecture or presentation, as adult learners tend to let their attention drift after that.

Answer 40

15 to 20 minutes

Question 41

What is the first obligation in a may-day situation?

Answer 41

Maintain radio discipline so command can determine the may-day location and situation.

Question 42

What does the A stand for in the ABCD of public education course design?

Answer 42

audience

Question 43

What can a fire officer use to assist with making standard decisions in a consistent manner?

Answer 43

use a checklist

Question 44

What must the first arriving company-level fire officer provide the dispatch center upon arrival at an incident scene?

Answer 44

verbal picture of scene

Question 45

______________ is a method of directing, instructing, and training a person or group of people with the aim to achieve some goal or develop specific skills.

Answer 45

coaching

Question 46

In the fire service, discipline divides into what two sides?

Answer 46

positive and negative

Question 47

Who is at the front line of the campaign to identify the needs of an individual?

Answer 47

company officers

Question 48

What is one of the factors that distinguish fire officers from fire fighters?

Answer 48

the responsibility to act as an agent of the formal organization

Question 49

Which of the following is NOT a step recommended by the NFPA when dealing with the media?

Answer 49

tell them everything

Question 50

What can a fire officer do to maintain order in a fire station?

Answer 50

establish rules

Question 51

What is the best implementation strategy for a program that involves extensive community contact?

Answer 51

willing participation

Question 52

Who can enter a fire fighter into the employee assistance program (EAP)?

Answer 52

employee

Question 53

What happens to the number and complexity of decision-making situations as fire officers move up through the ranks?

Answer 53

they both increase

Question 54

What does the B stand for in the ABCD of public education course design?

Answer 54

behavior

Question 55

Progressive fire departments realize it is their responsibility to save the lives and property of their citizens from all types of incidents through what process?

Answer 55

prevention

Question 56

How can fire officers know all they should in order to safely conduct live-fire training?

Answer 56

There is an NFPA standard which addresses that specifically.

Question 57

Psychomotor skills fall into one of four categories. What is one of them?

Answer 57

initial

Question 58

There are four responses to an investigation; recommend suggested action, suggest alternative solution, refer the issue to another agency, or _____________.

Answer 58

take no action

Question 59

A fire officer notices a fire fighter has been absent from work numerous times, is irritable, and moody. What may be affecting the fire fighters performance?

Answer 59

stress

Question 60

What is a suggested response to the happenstance discovery of a swimming pool with an unlocked access gate while responding to some other problem at that residence?

Answer 60

talking to the homeowner and leaving a brochure on pool safety

Question 61

What two challenges does the fire officer of the twenty-first century face?

Answer 61

fire station as a work location and leading volunteers

Question 62

What is one situation in which strong autocratic leadership is essential?

Answer 62

executing orders to evacuate a building

Question 63

Which NFPA standard outlines the principle duties of a public information officer?

Answer 63

1035

Question 64

What city began the first organized instruction of fire officers in 1869?

Answer 64

New York City

Question 65

What is the first step when establishing a local public education program?

Answer 65

identify the fire or life threatening problem

Question 66

What program is designed to deal with issues such as substance abuse, emotional or mental health issues, marital and family difficulties, or other difficulties that affect job performance?

Answer 66

employee assistance program

Question 67

What has been the trend over recent decades in terms of how multiethnic the United States is?

Answer 67

it is becoming more so all the time

Question 68

What does the C stand for in the ABCD of public education course design?

Answer 68

conditions

Question 69

A complaint about a co-worker (or co-workers) is an example of ____________ conflict.

Answer 69

internal

Question 70

What entity provides accreditation to certificate-issuing entities and also accredits fire-related degree programs at the college and university levels?

Answer 70

International Fire Service Accreditation Congress

Question 71

What is the third step of the four-step method of instruction?

Answer 71

application

Question 72

Is there any relationship between the number of senses engaged in a lesson and the student's retention of the material?

Answer 72

yes, the more the better

Question 73

Do the needs of various communities differ in terms of what services and programs that their fire departments provide?

Answer 73

yes, each one is unique

Question 74

_______________ is a developmental relationship in which a more experienced person helps a less experienced person by providing a deliberate learning environment through instructing, coaching, providing experiences, modeling, and advising.

Answer 74

mentoring

Question 75

Accusing a fire fighter of performing an act that a citizen considers to be substandard is an example of what type of problem?

Answer 75

complaint