SET 3 Flashcards
The purpose of an investigation is to __________________.
OBTAIN ADDITIONAL INFORMATION
When students attempt to perform new tasks under instructor supervision, when is success attained?
when they can perform the task safely without instructor input
How should a company officer handle a discrepancy dealing with the duties of an engine company at a fire scene?
Refer the problem to an officer higher in the organization.
A citizen’s complaint about comments made by a fire fighter on an incident scene is an example of what type of problem that a fire officer may experience?
external
The fast and loud aspects of a typical Western world emergency response can be taken differently by people from different cultures. What is one way it might be perceived?
embarrassing
What can a fire department do to reinforce the basic training that volunteers receive during the initial CERT training program?
administer periodic refresher
When, relative to the annual evaluation, should fire fighters who are not meeting expectations know there is a problem?
10 weeks before the eval is due
On a live fire training evolution, each handline is required to flow a minimum of how many gallons per minute?
95 gpm
In general, at what level should a problem be solved within an organization?
at the lowest level
What is the first step in Michael Taigman’s conflict resolution model?
drain the emotional bubble
The census collects and identifies a massive amount of information about what aspect of the nation?
demographics
According to the Conscious Competence Learning Matrix developed by Dr. Thomas Gordon in the 1970s, what is the highest level of competence a fire fighter may display?
level 4
The objective of presentation is to introduce the students to the subject matter, explain the importance of the topic, and ___________________.
create interest in the presentation
When fire officers are asked incidental things from citizens, such as where the nearest flu shot clinic is, and they do not know the answer, what should they do?
Make every effort to find out and leave the citizen satisfied.
Normally, how long is an informal written reprimand active?
1 year
After which type of incident, if any, should fire officers review events with their crews?
after all incidents
OSHA requires that anyone who uses SCBA in work assignments must be trained in its use and ___________________.
fit tested in it
A state of opposition between two parties is an example of ______________.
conflict
When providing training, fire officers act in another role besides instructor. What other role?
coach
What does the D stand for in the ABCD of public education course design?
degree
What is one of the two situations in which the autocratic leadership style is indicated?
when the fire company is involved in a high-risk emergency scene activity
Fire officers benefit from using a project plan which lists tasks, responsibilities, and __________________.
due dates
Which of the following is the minimum level of training to become a supervisory fire officer?
fire officer 1
A near-miss, fire-ground problem, or performance deficiency are all indicators of a need for _____________.
additional training
The specific behavior to perform, the conditions in which it must be performed, and the performance measure are all part of what?
an objective statement
The types of problems fire officers encounter can be divided into four broad categories. What is one of those categories?
in house issues
What is the first step when developing a specific training program that is not already an existing program or lesson plan?
asses the need
A complaint is often a manifestation of what else?
a conflict
A mistake is an error or fault resulting from defective judgment, deficient knowledge, or ___________________.
carelessness
What trend was started when The National Fire Protection Association (NFPA) helped standardize fire fighter training by publishing the inaugural edition of NFPA 1001, Standard for Fire Fighter Professional Qualifications, in 1974?
consensus standards
To require a fire fighter to perform with a rusty skill set in an emergency situation is considered to be______________________.
dangerous
Is end-of-class testing written or practical?
it can be either
Should leadership style change from the time of size-up to the time of execution of the chosen plan?
Yes, democratic is appropriate for size-up, while autocratic is apt once the operation is underway.
Which of the following is the minimum level of training to become a managing fire officer?
fire officer 2
What agency mandates early bloodborne pathogens training in the fire service?
OSHA
In situations where a complaint is directly related to actions taken by officers to whom the complaint is being presented, what is the rule of thumb for them?
do not explain or excuse
Is it ever appropriate for a fire department to make an effort to speak a non-English language in the United States?
Yes, some major city departments have gone so far as to make such a language the primary language of the station.
A fire fighter complaining about work assignments in a fire station would be an example of what category of problem that a fire officer may encounter?
in house
What is the strongest force that influences the performance and commitment of a volunteer fire fighter?
effective leadership
Fire officers should avoid spending longer than ______________ on any one lecture or presentation, as adult learners tend to let their attention drift after that.
15 to 20 minutes
What is the first obligation in a may-day situation?
Maintain radio discipline so command can determine the may-day location and situation.
What does the A stand for in the ABCD of public education course design?
audience
What can a fire officer use to assist with making standard decisions in a consistent manner?
use a checklist
What must the first arriving company-level fire officer provide the dispatch center upon arrival at an incident scene?
verbal picture of scene
______________ is a method of directing, instructing, and training a person or group of people with the aim to achieve some goal or develop specific skills.
coaching
In the fire service, discipline divides into what two sides?
positive and negative
Who is at the front line of the campaign to identify the needs of an individual?
company officers
What is one of the factors that distinguish fire officers from fire fighters?
the responsibility to act as an agent of the formal organization
Which of the following is NOT a step recommended by the NFPA when dealing with the media?
tell them everything
What can a fire officer do to maintain order in a fire station?
establish rules
What is the best implementation strategy for a program that involves extensive community contact?
willing participation
Who can enter a fire fighter into the employee assistance program (EAP)?
employee
What happens to the number and complexity of decision-making situations as fire officers move up through the ranks?
they both increase
What does the B stand for in the ABCD of public education course design?
behavior
Progressive fire departments realize it is their responsibility to save the lives and property of their citizens from all types of incidents through what process?
prevention
How can fire officers know all they should in order to safely conduct live-fire training?
There is an NFPA standard which addresses that specifically.
Psychomotor skills fall into one of four categories. What is one of them?
initial
There are four responses to an investigation; recommend suggested action, suggest alternative solution, refer the issue to another agency, or _____________.
take no action
A fire officer notices a fire fighter has been absent from work numerous times, is irritable, and moody. What may be affecting the fire fighters performance?
stress
What is a suggested response to the happenstance discovery of a swimming pool with an unlocked access gate while responding to some other problem at that residence?
talking to the homeowner and leaving a brochure on pool safety
What two challenges does the fire officer of the twenty-first century face?
fire station as a work location and leading volunteers
What is one situation in which strong autocratic leadership is essential?
executing orders to evacuate a building
Which NFPA standard outlines the principle duties of a public information officer?
1035
What city began the first organized instruction of fire officers in 1869?
New York City
What is the first step when establishing a local public education program?
identify the fire or life threatening problem
What program is designed to deal with issues such as substance abuse, emotional or mental health issues, marital and family difficulties, or other difficulties that affect job performance?
employee assistance program
What has been the trend over recent decades in terms of how multiethnic the United States is?
it is becoming more so all the time
What does the C stand for in the ABCD of public education course design?
conditions
A complaint about a co-worker (or co-workers) is an example of ____________ conflict.
internal
What entity provides accreditation to certificate-issuing entities and also accredits fire-related degree programs at the college and university levels?
International Fire Service Accreditation Congress
What is the third step of the four-step method of instruction?
application
Is there any relationship between the number of senses engaged in a lesson and the student’s retention of the material?
yes, the more the better
Do the needs of various communities differ in terms of what services and programs that their fire departments provide?
yes, each one is unique
_______________ is a developmental relationship in which a more experienced person helps a less experienced person by providing a deliberate learning environment through instructing, coaching, providing experiences, modeling, and advising.
mentoring
Accusing a fire fighter of performing an act that a citizen considers to be substandard is an example of what type of problem?
complaint
