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FO1 > SET 1 > Flashcards

SET 1 Flashcards

1
Q

Which of the four functions of management does the fire officer use to take the available people, equipment, structure, and time and develop them into an orderly, functional, and structural unit?

A

organizing

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2
Q

What roles did the participants in the administrative fire officer survey favor between themselves, their fire officers, and the running of the fire stations?

A

Chiefs will be available for consultation, but the fire officers will run their stations.

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3
Q

One of Taylor’s four principles was to replace “rule-of-thumb” work methods with _______________.

A

methods based on scientific study of the tasks

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4
Q

According to James Page, there are three distinct roles a company officer performs as part of his duties. Which of the following is NOT one of those roles?

A

friend

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5
Q

What branch of management includes the setting of compensation and benefits?

A

human resources

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6
Q

What agency enforces the federal laws establishing the civil rights of Americans?

A

Equal Employment Opportunity Commission

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7
Q

Historically, how did the American fire service originate?

A

as communities of civilian volunteers

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8
Q

When officers are preparing to present a class on a topic, what/whom should they consult first?

A

their personal training library

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9
Q

How does diversity affect fire departments?

A

They should tailor their service to meet the culturally diverse needs of the community.

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10
Q

With _____________, the specific assignment of a task to an individual makes that person responsible for completing the task and prevents duplication of job assignments.

A

division of labor

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11
Q

What is one of the recommendations for helping fire officers develop technical competencies within their companies?

A

Use problem-solving scenarios.

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12
Q

Fire officers should act as if someone is always _____________ when they are out of the station.

A

documenting their actions

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13
Q

What are the primary causes of death to fire fighters operating in a burning structure?

A

flashover and structural collapse

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14
Q

Which of the four functions of management deals with developing a scheme, program, or method that is worked out beforehand to accomplish an objective?

A

planning

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15
Q

With the invention of technical firefighting equipment, what is the most important resource on a fire scene?

A

firefighters

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16
Q

What kind of behavior can be described as consistent with the department’s core values, mission statement, and value statements?

A

ethical behavior

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17
Q

If fire officers have the authority to solve a given problem that has come up, what should they do about involving their supervisors first?

A

Nothing; they should go ahead and make a decision.

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18
Q

What is one of the four basic tasks expected of a good fire officer, as reported by the administrative fire officers study?

A

notifications

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18
Q

Which industry played a major role in the development of the first model building codes?

A

the insurance industry

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19
Q

Of the following chief officer titles, which is the lowest in rank?

A

battalion chief

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20
Q

What type of information is included in the first part of a “beginning of shift report”?

A

staffing

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21
Q

What type of fire department uses full-time career personnel along with volunteer or paid-on-call personnel to staff the department?

A

combination

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22
Q

What were building codes originally developed to prevent?

A

collapse

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23
Q

Fire fighters who want to initiate a harassment complaint have three methods for doing so. At what level must they first make contact?

A

it is their choice

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24
Q

What type of study was used to greatly improve performance in the Fire Fighter Combat Challenge?

A

time and motion

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25
Q

What is one method of fostering the concept of appropriate workplace behavior?

A

Fire fighters develop their own set of rules.

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26
Q

__________________ is the complex system of inherent attributes that determine a person’s moral and ethical actions and reactions.

A

integrity

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27
Q

Looking beyond the physical attributes of individuals and matching the individual’s strengths with the organization’s needs in order for the organization, the individual, and the officer to be successful is a must for the fire officer to maintain _____________.

A

cultural diversity

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28
Q

The “beginning of shift report” is normally due to the battalion or district chief within what amount of time after the start-of-shift?

A

15 minutes

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29
Q

A Theory Y manager believes that people need to be __________, not __________.

A

encouraged not controlled

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30
Q

What is the primary purpose of having an accurate “beginning of shift report”?

A

ensure adequate staffing

31
Q

According to the International Association of Fire Chiefs, a person who worked as a managing fire officer for 3 to 5 years, is certified at the NFPA Fire Officer III level, and has accomplished a formal education equivalent to a bachelor’s degree is known as a(n) _____________.

A

administrative fire officer

32
Q

According to the NFPA, about what percentage of American fire fighters are volunteers?

A

72%

33
Q

What is the lowest level of fire officer that could be in a chief officer position?

A

III (3)

34
Q

What is the term for the set of guidelines that a department establishes for fire fighters?

A

discipline

35
Q

What term does the International Association of Fire Chiefs use for a Fire Officer I?

A

supervising fire officer

36
Q

The Equal Employment Opportunity Act of 1972 includes almost all public and private employers with a minimum number of employees. What is the number?

A

15

37
Q

Which of the following is NOT a method of looking at the organization of a fire department?

A

hazards

38
Q

According to NFPA Standard 1021, how many levels of fire officer are there

A

4

39
Q

What is one of the higher-profile roles a fire officer can perform?

A

functioning as incident commander

40
Q

The formal fire department organization considers a fire officer to be the representative of whom?

A

the fire chief

41
Q

Management is the science of using __________ to achieve __________.

A

available resources/ desired results

42
Q

Fire fighters have four major changes in their relationship to the formal fire department organization in their careers. What is one of those changes?

A

first promotion to chief officer

43
Q

What can a fire officer do to improve his effectiveness in handling an unpopular order?

A

Determine the history behind the order.

44
Q

Although there are four common forms of staffing fire department organizations, most discussions divide fire fighters into what two categories?

A

career and volunteer

45
Q

At the Fire Officer I level, the emphasis is on accomplishing the department’s goals and objectives by working through _____________ to achieve the desired results.

A

subordinates

46
Q

According to Annex A of NFPA 1021, public safety personnel must make choices based on the ________________________.

A

maximum benefit to the citizens and the community

47
Q

What level of administrative chief fire officer is responsible for managing the activities of several fire companies within a defined geographic area, usually in more than one fire station?

A

battalion chief

48
Q

Historically, what did it mean if a house had a fire mark on it?

A

The house was covered by insurance.

49
Q

What condition could ensue if it was not for the principle of unity of command?

A

Fire fighters could receive multiple possibly conflicting orders from different officers.

50
Q

Human resource management is built from two generalized schools of management thought. What is one of those schools?

A

scientific

51
Q

According to the 1993 amended EEOC guidelines, under what circumstances, if any, are employers liable for the acts of those who work for them?

A

any time they knew, or should have known, about the behavior and did nothing about it

52
Q

Which of the four functions of management is used when a fire officer considers the impact on the budget before making purchases?

A

controlling

53
Q

What devices introduced in the 1850s enabled citizens to send a coded telegraph signal to the fire department dispatch center?

A

public call boxes

54
Q

Fire fighters usually report to a company officer who is typically invested with a rank. What is one of those ranks?

A

captain

55
Q

What type of organizational document establishes or prescribes specific operational or administrative methods to be followed routinely for the performance of designated operations or actions?

A

standard operative procedures (SOP)

56
Q

Taylor’s unflattering characterization of workers viewed them as “cheap, stupid, and __________”.

A

interchangeable

57
Q

There are several things a department might do as part of compliance with a consent decree. What is one such thing?

A

engage in community outreach

58
Q

When an officer tells subordinates that he does not agree with unpopular orders, but the orders have to be enforced anyway, what is the result?

A

The officer’s authority and supervisory ability is undermined.

59
Q

What level of fire officer is generally associated with supervising a single fire company or apparatus

A

fire officer 1

60
Q

When steam-powered fire engines were introduced in the 1800s, what was the reaction of many volunteer fire fighters?

A

They were threatened by them and resisted their use.

61
Q

The fire chief has the ultimate operational responsibility in a fire department. Who has the ultimate administrative responsibility?

A

the fire chief

62
Q

In 1871, two major American fires occurred which would change the way the country viewed and responded to fire. What was one of those fires?

A

the great Chicago fire

63
Q

Within the NFPA requirements for Fire Officer I, are there any requirements for certification as an instructor?

A

Yes, NFPA Fire Instructor I.

64
Q

What type of organizational document is developed by various government or government-authorized organizations to implement a law that has been passed by a government body?

A

regulation

65
Q

What level of fire officer is generally associated as being the senior non-chief officer in a department?

A

II (2)

66
Q

What type of organizations do private industries or nongovernmental organizations use to provide fire protection to factories, processing plants, and large private facilities?

A

fire brigades

67
Q

Who must take corrective action if an investigation confirms a harassment complaint has merit?

A

fire chief

68
Q

Fire officers should consult their supervisors if they are going to make a decision that __________________.

A

goes beyond their scope of authority

69
Q

Which of the four functions of management means guiding or directing in a course of action to include motivating, guiding, training, and directing employees?

A

leading

70
Q

What type of organizational document is developed to provide definite guidelines for present and future actions?

A

policy

71
Q

What is one of the three recommended activities for fire officers to work effectively with their supervisors?

A

keep your supervisors informed

72
Q

Most experts believe that span of control should extend to no more than a specific number of people. What is that number?

A

5

73
Q

What does a Theory X manager believe?

A

that people do not like to work

74
Q

It is said that fire officers should “walk the talk.” What does that mean?

A

They should demonstrate the behaviors they say are important.

FO1 (7 decks)

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