Set 3 Flashcards
Universal Containers generates leads from three different sources: web, trade shows, and partners. Some of the information collected is applicable to all sources, there is also information that is unique to each type of lead.
What shouldan app builder configure to meet these requirements?
A. Create custom page payouts for each type of lead only containing the relevant fields
B. Create three lead record types each with its own page layout containing the relevant fields
C. Create three sections on thelead layout and instruct users to collapse the non-relevant fields
D. Create a partner community and a record type for web and trade show leads
B
Universal Containers wants to trackinstallation information once it container has been purchased on a custom object. Sales reps should have visibility of all the installation with their opportunities.
visibility of all the installations associated with their opportunities.
What kind of relationship should this new object have to the Opportunity?
A. Master-Detail
B. Many to Many
C. Lookup
D. Hierarchical
A
At UVC, the Account object has a MD relationship with an Invoice custom object. The app builder would like to change this to a lookup field, but is not able to do so. What could be causing this?
A. The invoice records have existing values in the Account
B. The Invoice must have at least one MD field for reporting
C. The Account record includes invoice roll-up summary fields
D. The Account is included in the workflow on theInvoice Object
C
Universal Containers would like to automatically assign a specific permission set to new users. How can this requirement be met? Choose 2 Answers
A. Create an approval process on theUser object to assign a permission set
B. Create a flow on the user object to assign a permission set.
C. Create a lightning process on the user object to launch a flow.
D. Create a workflow rule on the User object to assign a permission set.
B, C
UVC wants to optimize routes for its traveling service personnel. What is recommended solution?
A. Use geolocation fields with Distance and Geolocation formulas
B. Configure routing options in a custom object
C. Use an AppExchange partner product
D. Configure Territory hierarchy and rules for routes based on territory
C
Which three standard component typesare available in the Lightning App Builder? Choose 3 answers
A. Filter Text
B. Report details
C. Plain Text
D. Rich Text
E. Recent Items
B, D, E
The Director of Customer Service wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of “New” for more than four business hours. Which automation process could be used to accomplish this? Choose 2 answers
A. Visual workflow
B. Lightning Process Builder
C. Scheduled Apex
D. Escalation rules
B, D
Sales and marketing users have similar roles, and use similar record types. However sales uses 3 different fields and marketing has 5, how do you set up processesthe most efficiently (something like that)
A. 1 page layout, 2 record types, 2 profiles
B. 2 page layouts, 1 record type, 2 profiles
C. 1 page layout, 1 record type, 1 profile
D. 2 page layouts, 2 record types, 2 profiles
B
A business user wants a quick way to edit a record’s status and enter a custom due date field from the record’s feed in Salesforce1 Mobile App.What could be used to accomplish this?
A. Custom Action
B. Custom Button
C. Custom URL formula field
D. Custom quick access link
A
UVC sells to three different types of organizations. Partner, Enterprise, and Small Business. Some of the information collected about each organization overlaps; however, there are alsounique attributes to each type of organization that need to be tracked, some of which are required. What Solution meets these requirements?
A. Three custom objects for the three organization types, each with custom fields that pertain to that type of organization
B. Three Account record types, each with its own page layout to display the relevant fields for that type of organization
C. A Partner Community for partner organization records, and two lead record types for Enterprise and Small Business organizations
D. Three different sections on an Account page layout, with each section displaying the relevant fields for that organization.
B
What may occur if workflow rules arere-evaluated after a field change by a field update? Choose 2 answers
A. A recursive loop potentially results in exceeding organizational limits.
B. Workflow rules trigger more workflow rules to bere-evaluated.
C. Cross-object workflow rules result in re-evaluation after field change.
D. Workflow rules trigger validation rules on field updates
A, B
What is a true statement in regard to managing access to reports and dashboards?
Choose 2 answers
A. Users that want to grant access to personal folders can manually share a personal folder with a user or publicgroup.
B. Users with the “Manage Public Reports” and “Create and Customize Reports”permissions can create custom reports that all users canview.
C. Users with the “Manage Public Reports” permission can organize reports by creating custom report folders and sending invitations to usersto access them.
D. Users must have certain permissions to access public, hidden, or shared folders.
B, C
CoolAir Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements? Choose 1 answer.
A. Install an AppExchange product that provides Field Service functionality
B. Utilize the standard objects Work Order and Work Order Line Items
C. Extend the Service Cloud configuration to handle Field Service cases
D. Use realtime API integration to connect Salesforce with an external field service application
B
When do you refresh a Sandbox?
A. After a major update
B. When a Production user is added
C. Before UAT
D. Option 4
C
Which of the following is true in regards to the User Acceptance testing (UAT) step in a large enterprise application lifecycle? Choose 2 answers.
A. UAT is typically the last step before deploying changes to production
B. UAT comes before Integration testing
C. UAT can be used for end user testing or training
D. UAT come after Integration Testing
C, D
What is a true statement in regards to creating custom report types?
A. When the primary object is a custom object and is deleted, then the report type and any reports created from it must be deleted manually.
B. The detail object in a master- detail relationship cannot be added as a secondary object on a custom report type
C. Once a report type is saved with a standard or custom primary object, the primary object cannot be changed for that report type.
D. Any object can be chosen unless the object is no visible to the person creating thereport type through security settings
C
Sales rep at universal containers use salesforce on their mobile devices. They want a way to add new contacts quickly and then follow up later to complete the additional information necessary. What mobile should an app builder recommend?
A. Use path and set pre-defined values
B. Add a compact layout to contacts
C. Build a global action to create contacts
D. Customize the mobile menu to move contacts to the top
C
An App Builder at UVC would like to prevent users from creating new records on an Account related list by overriding standard buttons. Which two should the App Builder consider before overriding standard buttons?
A. Standard buttons can be changed on lookup dialogs, list views, and search result layouts
B. Standard buttons can be overridden with a Visualforce page
C. Standard buttons that are not available for overrides can still be hidden on page layouts
D. Standard buttons can be overridden, relocated on the detail page, and relabeled
B, C
Universal containers wants to provide a different view for its users when they access an Account record in Salesforce1 instead of the standard web version. How can this be accomplished? Choose 2 answers
A. By adding Visualforce page to the mobile cards section
B. By adding a mobile layout and assigning it to a profile.
C. By adding quick actions in the publisher section.
D. By adding actions in the Salesforce1 action bar section.
A, B
Where can a custom button be placed? Choose 3 answers
A. On the Custom List View
B. On the User Object
C. On aPerson Account
D. On a Web-to-Case form
E. On a related list
A, C, E
A junction object has two Master-Detail relationships. What happens to a junction object record when either associated master record is deleted?
A. The master record can’t be deleted if it has a child record.
B. The record is deleted and placed in the recycle bin.
C. The record is permanently deleted andcan’t be restored.
D. The look-up field on the junction object record is cleared.
B
The director of marketing has asked the app builderto create a formula field that tracks how many days have elapsed since a contact was sent a marketing communication. The director is only interested in whole units.
Which function should be used to calculate the difference?
A. Datevalue()
B. Today()
C. Date()
D. Now()
B
What tools you need to use to migrate Metadata to Two Different Production Orgs? (3)
A. Force.Com Migration Tool
B. Data Loader
C. Force.Com IDE
D. Unmanaged Package
E. Change Set
A, C, D
Which statement is true when defining a Create custom action for the Contact object? Choose 2 answers
A. The create action will respect validation rules
B. The create action will ignore field requirements
C. The create action can pre-define Contact field values
D. The create action allows a user toselect a record type
A, D
The App Builder at Universal Containers has been asked to ensure that the Amount field is populated when the stage is set to Closed Won. What can beused to meet this requirement?
A. Lightning Process Builder
B. Validation Rule
C. Workflow
D. Approval Process
B
Universal containers has a custom object that has a N:M relationship with opportunityLineItem carrying price and amount information. In order to compute total amounts and total prices per Opportunity using Rollup summary fields, what field type will you use.
A. Lookup
B. Junction
C. Crossobject
D. Master-Detail
D
Universal Containers has a requirement that an Opportunity should have a field showing the value of its associatedaccount’s billing state. This value should not change after the Opportunity has been created. What is the recommended solution to configure this automation behavior?
A. Roll-up-summary field
B. Workflow
C. Apex
D. Formula Field
B
Universal Containers has two teams: Sales and Services. Both teams interact with the same records. Sales users use ten fields on the Account record. Services usersuse three of the same fields as the Sales team, but also have five of their own, which the sales team does not use. What is the minimum configuration necessary to meet this requirement?
A. One profile, two record types, one page layout
B. Two profiles, tworecord types, two page layouts
C. One profile, one record type, one page layout.
D. Two profiles, one record type, two page layouts
B
What is recommended to refresh a full sandbox?
A. Within 3 hours of when it is needed.
B. Whenever a new production user is added.
C. After a major production release.
D. After a UAT sign-off
C
Universal Containers wants to standardize their business logic. They want to ensure that the workflow order is guaranteed to be the same each time. Which feature can be used to accomplishthis? Choose 2 answers.
A. Workflow
B. Lightning Process Builder
C. Visual Workflow
D. Chatter Actions
B, C
UVC is importing 1000 records into salesforce. They want to avoid any duplicaterecords from being created during the import. How can these requirement met?
A. Manually merge
B. Run duplicate check
C. Include a column in the import file that has other record name
D. Use “prevent duplicates”
C
A manager wants to calculate the number of days since an account was last contacted through email. Which field type should be used to accomplish this?
A. Date
B. Number
C. Roll-up Summary
D. Formula
D
Where custom buttons can be placed? (Choose 3)
A. Record page
B. Web to case
C. Personal account
D. Related object
A, C, D
Universal containers uses a private Account sharing model. They have a Process Improvement team with representatives from multiple departments that need s to view all accounts that have been flagged as problem accounts. How should thisteam be granted access to the records?
A. Option 5
B. Use a record owner sharing rule that is shared with the Process Improvement role
C. Use a criteria-basedsharing rule where the account are shared with the Process Improvement public group
D. User a record Owner sharing rule that is shared with the Process Improvement public group
E. Write a trigger to use Apex Managed Sharing to grant access with the Process Improvement team
C
Universal Container needs to add an additional recipient to a workflow email alert that is fired from the case object. What type of field could be added to the case object to allow the additional desired recipient on the email alert? Choose 2 Answers
A. Lookup field
B. Email Field
C. Text Field
D. Formula field
A, B
An app builder has created a report for sales people to view records from the custom object, some users have complained that they are unable tosee all of the appropriate records. What steps should be taken to ensure data visibility within the report? Choose 3 Answers
A. Check organization-wide defaults
B. Check Sharing rules
C. Check the report folder sharing settings
D. Check the user’s profile for object settings.
E. Check reports filter
A, B, D
Universal Containers has created the custom objects Candidate and Interview in Salesforce to track candidates and interviews respectively. The company wants to track the total number of interviews a candidate has gone through on the candidate record without writing any code. How can app builder accomplish this requirements?
Choose 2 answers
A. Use a formula field on the candidate record to show the total number of interviews
B. Use a master-detail relationship between the Candidate and the Interview objects.
C. Use a lookup relationship between the Candidate and Interview objects
D. Use a roll-up summary field on the candidate record to show the total number of interviews.
B, D
Which two features can be used to allow users to access Visual Workflows? Choose 2answers
A. Quick Action
B. Invoked by Process
C. Custom Button
D. Visual Workflow Launcher
A, C
Universal Containers is setting up salesforce for the first time. Management wants the sales and marketing teams to have different navigation names in the salesforce1 mobile app.Which option is available to an app builder to satisfy the requirement?
A. Create public groups for sales and marketing and create mobile navigation menus for each group.
B. Create roles for sales and marketing and assign a custom homepage layout for each role.
C. Create mobile navigation menus for both the sales and marketing profiles.
D. Create sales and marketing profiles to ensure read access to different objects
D
Universal Containers needsto send an Outbound Message to an external system whenrecord has been updated.
What is recommended feature to meet this requirement?
A. Process Builder
B. Lightning Connect
C. Visual Workflow
D. Workflow
D
What is a use case for approval processes? (Choose 2 answers)
A. Roll-up summary fields can only be created on the master of a master-detail relationship.
B. Multi-select picklist fields can be used in the field column of roll-up summary filters.
C. The roll-up summary field inherits the field - level security of the child object
D. Changes to the value of a roll-up summary fieldcolumn of roll-up summary filters.
A, C
Which object can be member of a campaign? (Choose 2)
A. Lead
B. Account
C. Contact
D. Opportunity
A, C
Universal Containers wants to streamline its data capture process by linking fields together. They wish to do this so that the available value on dependents fields are driven by value selected on controlling fields. Which consideration supports the stated requirements? Choose 3 answers
A. Multi select picklist can be dependent picklist but not controlling fields
B. The import wizard only allows value to be imported into a dependent picklist if they match the appropriate controlling field
C. Checkbox fields can be controlling fields but not dependent fields
D. Standard and custom picklist fields can be dependent fields.
E. Custom picklist field can be either controlling or dependent field
A, C, E
Universal Containers manages internal projects by department using a customobject calledprojects. Only employees in the project’s respective departmentshould have view access to all of the department’s project records. If an employeechanges job roles and moves to another department, the employee should nolonger have access to the projects within their former department. How can theserequirements be met assuming the organization wide default for projects is set to private? (Choose 2)
A. Create a criteria-based sharing rule using the project’s department that grants access to users by roles.
B. Create a criteria-based sharing rule using the project’s department that grants access to users by profiles.
C. Create a criteria-based sharing rule using the project’s department that grants access to users by permission sets.
D. Create a criteria-based sharing rule using the project’s department that grants access to users by public groups.
A, D