Set 3 Flashcards
Universal Containers generates leads from three different sources: web, trade shows, and partners. Some of the information collected is applicable to all sources, there is also information that is unique to each type of lead.
What shouldan app builder configure to meet these requirements?
A. Create custom page payouts for each type of lead only containing the relevant fields
B. Create three lead record types each with its own page layout containing the relevant fields
C. Create three sections on thelead layout and instruct users to collapse the non-relevant fields
D. Create a partner community and a record type for web and trade show leads
B
Universal Containers wants to trackinstallation information once it container has been purchased on a custom object. Sales reps should have visibility of all the installation with their opportunities.
visibility of all the installations associated with their opportunities.
What kind of relationship should this new object have to the Opportunity?
A. Master-Detail
B. Many to Many
C. Lookup
D. Hierarchical
A
At UVC, the Account object has a MD relationship with an Invoice custom object. The app builder would like to change this to a lookup field, but is not able to do so. What could be causing this?
A. The invoice records have existing values in the Account
B. The Invoice must have at least one MD field for reporting
C. The Account record includes invoice roll-up summary fields
D. The Account is included in the workflow on theInvoice Object
C
Universal Containers would like to automatically assign a specific permission set to new users. How can this requirement be met? Choose 2 Answers
A. Create an approval process on theUser object to assign a permission set
B. Create a flow on the user object to assign a permission set.
C. Create a lightning process on the user object to launch a flow.
D. Create a workflow rule on the User object to assign a permission set.
B, C
UVC wants to optimize routes for its traveling service personnel. What is recommended solution?
A. Use geolocation fields with Distance and Geolocation formulas
B. Configure routing options in a custom object
C. Use an AppExchange partner product
D. Configure Territory hierarchy and rules for routes based on territory
C
Which three standard component typesare available in the Lightning App Builder? Choose 3 answers
A. Filter Text
B. Report details
C. Plain Text
D. Rich Text
E. Recent Items
B, D, E
The Director of Customer Service wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of “New” for more than four business hours. Which automation process could be used to accomplish this? Choose 2 answers
A. Visual workflow
B. Lightning Process Builder
C. Scheduled Apex
D. Escalation rules
B, D
Sales and marketing users have similar roles, and use similar record types. However sales uses 3 different fields and marketing has 5, how do you set up processesthe most efficiently (something like that)
A. 1 page layout, 2 record types, 2 profiles
B. 2 page layouts, 1 record type, 2 profiles
C. 1 page layout, 1 record type, 1 profile
D. 2 page layouts, 2 record types, 2 profiles
B
A business user wants a quick way to edit a record’s status and enter a custom due date field from the record’s feed in Salesforce1 Mobile App.What could be used to accomplish this?
A. Custom Action
B. Custom Button
C. Custom URL formula field
D. Custom quick access link
A
UVC sells to three different types of organizations. Partner, Enterprise, and Small Business. Some of the information collected about each organization overlaps; however, there are alsounique attributes to each type of organization that need to be tracked, some of which are required. What Solution meets these requirements?
A. Three custom objects for the three organization types, each with custom fields that pertain to that type of organization
B. Three Account record types, each with its own page layout to display the relevant fields for that type of organization
C. A Partner Community for partner organization records, and two lead record types for Enterprise and Small Business organizations
D. Three different sections on an Account page layout, with each section displaying the relevant fields for that organization.
B
What may occur if workflow rules arere-evaluated after a field change by a field update? Choose 2 answers
A. A recursive loop potentially results in exceeding organizational limits.
B. Workflow rules trigger more workflow rules to bere-evaluated.
C. Cross-object workflow rules result in re-evaluation after field change.
D. Workflow rules trigger validation rules on field updates
A, B
What is a true statement in regard to managing access to reports and dashboards?
Choose 2 answers
A. Users that want to grant access to personal folders can manually share a personal folder with a user or publicgroup.
B. Users with the “Manage Public Reports” and “Create and Customize Reports”permissions can create custom reports that all users canview.
C. Users with the “Manage Public Reports” permission can organize reports by creating custom report folders and sending invitations to usersto access them.
D. Users must have certain permissions to access public, hidden, or shared folders.
B, C
CoolAir Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements? Choose 1 answer.
A. Install an AppExchange product that provides Field Service functionality
B. Utilize the standard objects Work Order and Work Order Line Items
C. Extend the Service Cloud configuration to handle Field Service cases
D. Use realtime API integration to connect Salesforce with an external field service application
B
When do you refresh a Sandbox?
A. After a major update
B. When a Production user is added
C. Before UAT
D. Option 4
C
Which of the following is true in regards to the User Acceptance testing (UAT) step in a large enterprise application lifecycle? Choose 2 answers.
A. UAT is typically the last step before deploying changes to production
B. UAT comes before Integration testing
C. UAT can be used for end user testing or training
D. UAT come after Integration Testing
C, D
What is a true statement in regards to creating custom report types?
A. When the primary object is a custom object and is deleted, then the report type and any reports created from it must be deleted manually.
B. The detail object in a master- detail relationship cannot be added as a secondary object on a custom report type
C. Once a report type is saved with a standard or custom primary object, the primary object cannot be changed for that report type.
D. Any object can be chosen unless the object is no visible to the person creating thereport type through security settings
C
Sales rep at universal containers use salesforce on their mobile devices. They want a way to add new contacts quickly and then follow up later to complete the additional information necessary. What mobile should an app builder recommend?
A. Use path and set pre-defined values
B. Add a compact layout to contacts
C. Build a global action to create contacts
D. Customize the mobile menu to move contacts to the top
C
An App Builder at UVC would like to prevent users from creating new records on an Account related list by overriding standard buttons. Which two should the App Builder consider before overriding standard buttons?
A. Standard buttons can be changed on lookup dialogs, list views, and search result layouts
B. Standard buttons can be overridden with a Visualforce page
C. Standard buttons that are not available for overrides can still be hidden on page layouts
D. Standard buttons can be overridden, relocated on the detail page, and relabeled
B, C
Universal containers wants to provide a different view for its users when they access an Account record in Salesforce1 instead of the standard web version. How can this be accomplished? Choose 2 answers
A. By adding Visualforce page to the mobile cards section
B. By adding a mobile layout and assigning it to a profile.
C. By adding quick actions in the publisher section.
D. By adding actions in the Salesforce1 action bar section.
A, B
Where can a custom button be placed? Choose 3 answers
A. On the Custom List View
B. On the User Object
C. On aPerson Account
D. On a Web-to-Case form
E. On a related list
A, C, E
A junction object has two Master-Detail relationships. What happens to a junction object record when either associated master record is deleted?
A. The master record can’t be deleted if it has a child record.
B. The record is deleted and placed in the recycle bin.
C. The record is permanently deleted andcan’t be restored.
D. The look-up field on the junction object record is cleared.
B
The director of marketing has asked the app builderto create a formula field that tracks how many days have elapsed since a contact was sent a marketing communication. The director is only interested in whole units.
Which function should be used to calculate the difference?
A. Datevalue()
B. Today()
C. Date()
D. Now()
B
What tools you need to use to migrate Metadata to Two Different Production Orgs? (3)
A. Force.Com Migration Tool
B. Data Loader
C. Force.Com IDE
D. Unmanaged Package
E. Change Set
A, C, D
Which statement is true when defining a Create custom action for the Contact object? Choose 2 answers
A. The create action will respect validation rules
B. The create action will ignore field requirements
C. The create action can pre-define Contact field values
D. The create action allows a user toselect a record type
A, D