session 9 - stakeholder engagement

Question 1

what are the three levels pf CSR performance?

Answer 1

1. instrumental level
2. transactional level
3. transformative level

Question 2

what is the instrumental level of CSR?

Answer 2

• corporations ability to adress customer’s demands
• skills and competencies to deliver high quality products

Question 3

what is the transactional level of CSR?

Answer 3

• corporations integrity
• corporations comply with legal and moral rules of the societal context
• transparency and fairness

Question 4

what is the transformational level of CSR?

Answer 4

• CSR at the core of business strategies and operations
• transcend self-interest and create value for society
• drive a change in society and in this way contribute to its well being

Question 5

what are four key aspects of mainstream CSR?

Answer 5

• corporate philantropy
• stakeholder collaboration
• CSR reporting
• self-regulation