Session 7 - Outsourcing Flashcards
1
Q
Concept
A
On commissione un tiers parti pour s’occuper de notre IT.
2
Q
What to outsource?
A
Jobs that
- can be well described and standardized
- don’t demand physical presence
3
Q
Why outsourcing IT?
A
- Financial optimization (reduce costs)
- Refocus on core business
- Partnership with an IT specialist
- Flexibility of IS/IT (pay only what is consumed)
- Control over the quality (contract)
4
Q
Why not outsourcing IT?
A
- Loss of control over critical aspects of the enterprise
- Outsourcing decisions difficult to reverse
- Providers may not have latest technology
- Hinder the potential to develop innovation with IT
- High dependence
- Problems with confidentiality and security
- Cost savings may never happen
5
Q
Hidden costs and how to reduce them
A
- Choose activities that are safe to outsource
- Spend some time researching vendors
- Hire people witth outsourcing experience
- Draft tight contracts
- Cultivate the vendor relationship
- Keep the key IT in house
6
Q
Outsourcing models
A
Classic model
- outsource only things that don’t provide competitive advantage
Full/pure model
- outsource more than 80% of a fct
Selective model
- outsource all fcts to best available providers
Using Application Service Providers (ASPs)
- …?
7
Q
IT Offshoring
A
