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Operation Systems > Session 2 - Process Design III > Flashcards

Session 2 - Process Design III Flashcards

1
Q

Describe the Service Process Matrix (I)

A

Is shows the Process Divergence & More line flows (vertical axis) and the amount of Customer Contact & Customization (horizontal axis)

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2
Q

Describe the vertical axis of the Service Process Matrix (I)

A

It shows the divergence and line flow of a service process

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3
Q

Describe the horizontal axis of the Service Process Matrix (I)

A

It shows the customer contact and customization of a service process

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4
Q

Describe the Service Process Matrix (II)

A

It shows the labor intensity (vertical axis) and the degree of interaction & customization (horizontal axis)

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5
Q

Describe the vertical axis of the Service Process Matrix (II)

A
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6
Q

Describe the horizontal axis of the Service Process Matrix (II)

A
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Operation Systems (9 decks)

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