midterm practice

Question 1

Give examples of competitive priorities

Answer 1

Cost
Quality (Best or consistent quality)
Time (Delivery speed, on-time delivery, or development speed)
Flexibility (Customization, Variety, or Volume Flexibility)

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Questions to help answer:
1. How much does this product/service cost?
2. Is it quality?
3. How much time does it take?
4. Can i customize it?

Question 2

What are the 2 different types of processes?

Answer 2

Manufacturing and services processes

Question 3

What are the different types of process types? #1

Answer 3

Front Office
Hybrid Office
Back Office

Question 4

What are the different types of process types? #2

Answer 4

Service Factory (low interaction and labor)
Service Shop (high interaction and low labor)
Mass Service (low interaction and high labor)
Professional Service (high interaction and high labor)

Question 5

Order Winner vs Order Qualifier

Answer 5

Order Winner: Standards that separate products/services from different firms
Order Qualifier: Competitive standards for a firm to have if they are to take part in a market

Question 6

Contingent vs Structural Problems

Answer 6

Contingent: External factors that affect project only once
Structural: External factors that affect the project continuously (whole time)

Question 7

If CV and SV are greater than 0, what does that mean?

Answer 7

That the project is below budget (CV) and early (SV)

Question 8

Can you compare ACWP and BCWS?

Answer 8

NO

only ACWP w/ BCWP and BCWS w/ BCWP