Operations Strategy Flashcards
1
Q
What are competitive priorities?
A
The critical operational dimensions that a process must possess to satisfy its internal or external customers
2
Q
List the competitive priorities
A
Cost, Quality, Time, Flexibility, Innovation & sustainability
3
Q
What is the order winner
A
The criteria that customers use to differentiate the service or products of one firm from another
4
Q
What is an order qualifier
A
The minimum level required for a firm to do business in a specific market
5
Q
What is an operations strategy
A
A strategy that specifies which operations implement corporate strategy and contribute to building a customer-driven firm
6
Q
What is competitive capability
A
What the firm’s process actually possesses
7
Q
What must a process or supply chain possess?
A
Competitive Priority
