Session 2 Flashcards
What are the problems Sanofi Pasteur had without IT ?
Sanofi Pasteur had problems such as :
- Hierarchical top-down processes
- Large geographically dispersed workforce
- Lack of collaboration and idea sharing
What are the solutions found thanks to enterprise social networking ?
Solutions :
- Develop knowledge sharing strategy and goals
- Redesign knowledge and collaboration processes
- Change organizational culture
- Implement social collaboration software
What is a business process ?
A business process = the routine daily work, flows of material, information, knowledge.
Logically related set of tasks that define how specific business tasks are performed.
May be tied to functional area or be cross-functional.
Explaining why a business process could be seen as an asset or a liability
Liability = If it does not work
Give an example of business process
The order fulfillment process
Transaction processing system (TPS)
How many pourcent the Transaction processing system is creating ?
The Transaction processing system is creating 80% of data
What are the three parts of the transaction processing system ?
The 3 parts of the TPS are:
1) Order processing system
2) Materials resource planning system
3) General ledger system (=Le livret général de comptabilité)
What are the 4 kind of data that the TPS can produce ?
TPS can produce 4 kind of MIS files such as :
1) Sales data
2) Unit product cost data
3) Product change data
4) Expense data
What does MIS mean ?
MIS = Management Information System
What is a DSS ?
DSS = Decision Support System
used by middle managers to take non-routine decisions
May use external info, TPS and MIS Data
What is a ESS ?
ESS = Executive Support Systems
Used by senior management
address nonroutine decisions
Incorporate data about external events, MIS and DSS data.
What is the 4 major applications of an enterprise application ?
4 major applications :
1) Enterprise systems
2) Supply chain management systems
3) Customer relationship management systems
4) Knowledge management systems
What is the other name of a enterprise system ?
Enterprise system can be also called E.R.P = Enterprise Resource Planning = Progiciel de Gestion Intégré
What is an E.R.P ?
An E.R.P is an umbrella term for a complicated type of software setup.
