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Information Technology Management > Session 1 > Flashcards

Session 1 Flashcards

1
Q

What is the difference between information technology and information system ?

A

Information technology is a part of information system.

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2
Q

What are the 3 dimensions of Information system ?

A

3 dimensions of Information system :

1) Management
2) Organization
3) Technology

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3
Q

What are the cookies ?

A

Cookie = Software to save the data of a visitor

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4
Q

Give examples of digital firms

A

Digitals firms: Microsoft, Netflix, Amazon, Alibaba

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5
Q

What are the 6 principal strategic business objectives ?

A

6 principal strategic business objectives of investing in information system :

1) Operational excellence
2) New products, services and business models
3) Customer and supplier intimacy
4) Improved decision making
5) Competitive advantage
6) Survival

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6
Q

Give some examples of software :

A

2 types of softwares (logiciels):
Operating system : IOs, Windows
Application: Word, Excel, Photoshop

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7
Q

Give some examples of hardware:

A

A computer

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8
Q

What is a business model ?

A

Business model = The way a firm produces, sells and delivers products or services to create money.

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9
Q

Give an example of business model in music industry

and for other cultural industries ?

A

Apple with Itunes Music, no more physical stores.
Business model is based on the cloud and online distribution.

Netflix, ebooks

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10
Q

Give examples of companies which make Information system a competitive advantage

A

Apple, Walmart, Ups

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11
Q

Give an exemple of a firm which collapse because it didn’t invest in information system.

A

Ex: Nokia didn’t invest in IS and Apple took the lead to create mobile phones.

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12
Q

What is an information system ?

A

An information system (IS) is a formal, sociotechnical, organizational system designed to collect, process, store, and distribute information.
In a sociotechnical perspective, information systems are composed by four components: task, people, structure (or roles), and technology.

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13
Q

What are the 4 activities in an information system ?

A

4 activities in an information system :

1) Input
2) Processing
3) Output
4) Feedback

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14
Q

What is the difference between stakeholders and shareholders ?

A 
Stakeholders = Parties prenantes (consumers, government)
Shareholders = Actionnaires
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15
Q

Name of types of manager :

A

Senior manager = Longe range of strategic decisions (Ex: C.E.O)

Middle managers carries out the plan of the senior manager

Operational manager : Operational management is a type of management that focuses exclusively on the day-to-day management of the activities of a company, unit, department or store. Decisions are made in the short or medium term.

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16
Q

What are the 4 types of business function ?

A

4 types of business function are :

1) Sales and marketing
2) Human resources
3) Finance and accounting
4) Manufacturing and production

17
Q

What are the 2 types of approach to study Information System ?

A

2 types of approach to study Information system :
1) Technical approach (Computer science, Management Science, operational system)

2) Behavioral approach (sociology, psychological, economics) to study people.

18
Q

What are the 3 categories of applications:

A

3 categories of software :

1) transaction processing system
2) Business intelligence system
3) UAP (For firms : SAP, microsoft)

19
Q

What is a business intelligence system ?

What are the 3 types of business intelligence system ?

A

Business intelligence system is used by middle and senior managers. 3 types of business intelligence system:

1) Management information system
(Use the input of transaction processing system)
2) Decision support system
3) Executive support system

20
Q

What is the difference between Intranet and extranet ?

A

Intranet = Internal networks based on Internet (ex: Rise)

Extranet (ex: site given to Suppliers of wallmart)

21
Q

What is the difference of e-commerce and e-business ?

A

E-commerce is a part of e-business

22
Q

What is the difference between intranet and extranet ?

A

Intranet = Internal networks based on Internet (ex: Rise)

Extranet (ex: site given to Suppliers of wallmart)

23
Q

Give an example of E-government

A

Ex: Form on the internet to driving licence

24
Q 
What are the 6 different types of "chief officer" in a firm ?
C.E.O
C.I.O
C.S.O
C.K.O
C.D.O
A 
C.E.O = Chief Executive Officer
C.I.O = Chief Information Officer
C.S.O = Chief Security Officer
C.K.O = Chief Knowledge Officer
C.D.O = Chief Data Officer
25
Q

What is transaction processing system ?

A

Transaction processing system (software) is used by operational manager for daily activity.
Ex: Sales, reservations, shipping

Information Technology Management (9 decks)

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