Session 15 Flashcards

1
Q

Peak-end Rule

A

Duration doesn’t matter much - People remember their peak and end experiences the most.

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2
Q

What else influences consumer memory?

A
  1. Marketing Info (e.g., ads, reviews)
  2. Expectations, Savoring
  3. Actual experience
  4. Post Experience Marketing Info (e.g., ads, reviews)
  5. Consumer Memory
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